PLAZA INN Wiener Neustadt, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.9 (2251 reviews)
Erwin Schroedinger Strasse 9 - 11 , Wiener Neustadt , AT

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location for Nova Arena (perfect for concerts)
Very friendly, competent and solution-oriented staff
Generally very clean areas and rooms (multiple mentions)
Good breakfast (many guests called it excellent or worth the price)
Easy and smooth check-in/out; good parking
Modern hotel and spacious rooms (positive room comments)
Cons:
Inconsistent cleanliness in some rooms/areas: dirty floors, sticky marks on bathroom door, dirty elevator buttons
Bed comfort issues: double beds made of two single mattresses and uncomfortable beds for some guests
Third bed is poor fold-out couch in some rooms
Inconsistent evening snack availability; no outdoor seating
Occasional small towels, wobbly foyer furniture and odd toilet design
Location is on the outskirts with limited public transport connections

Categories

Cleanliness
8.3
Mixed signals: several guests praised 'very clean' areas and overall excellent cleanliness, but multiple reports mention dirty floors, sticky marks on bathroom door, dirty elevator buttons and hair on bed linen/towels — lowering the score slightly.
Service
10
Consistently positive: numerous mentions of very friendly, competent and solution-oriented staff; quick, uncomplicated check-in and helpful handling of issues (e.g., providing a room card when mobile key failed).
Location
8.7
Location is a strong plus for visitors to the Nova Arena (several guests said it was perfect for concerts), but some reviewers note it is on the outskirts with limited transport connections and a 'sad' surrounding area.
Room Quality
8.4
Rooms are described as generous and generally clean with some very comfortable beds, but there are recurring complaints about mattress setup (two single mattresses for a double), uncomfortable beds for some guests, small towels, wobbly foyer furniture and a poor third-bed (fold-out couch).
Amenities
8.6
Good basic amenities noted (parking, breakfast, online key option), though guests reported inconsistent availability of evening snacks and a lack of outdoor seating; overall solid but room for improvement.
Value for Money
8.5
Mixed: some guests felt the breakfast and overall offering were worth the price, while others found the breakfast disappointing given the cost — overall slightly above average value.
Food and Beverage
9.7
Breakfast is frequently praised (described as excellent/very good and 'worth the money' by several guests), though a few found it underwhelming — overall a clear strength.
Overall Experience
9
Overall very positive guest experience: many guests reported enjoyable stays, praising staff, cleanliness in many areas, convenient arena access and good breakfast, despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom at PLAZA INN Wiener Neustadt, BW Signature Collection.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk, business center, and free WiFi during your stay at this 3-star hotel in Wiener Neustadt.

Delicious Dining Options
Start your day right with a buffet offering vegetarian and gluten-free breakfast choices at the property.

Experience comfort and convenience at PLAZA INN Wiener Neustadt, BW Signature Collection. Book now for an unforgettable stay!

Important information:

Please note that this property can accommodate dogs but will not accommodate other types of pets.

When traveling with pets, please note that an extra charge per night applies.

Please note that this property allows service animals for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.9
Based on 2251 reviews
Cleanliness: 8.3
Service: 10
Location: 8.7
Room Quality: 8.4
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 9.7
Overall Experience: 9
W
Wolfgang • solo_traveller • at
10
Hotel in toller Lage
Pros:

Freundlicher Empfang an der Rezeption, schönes Zimmer, sauber

2026-11-07 • via Nuitee
O
Oben • couple • tr
7
Kahvaltı güzel
Pros:

Diamond ve Austroya yakın

Cons:

Temizlik ve refill facia

2026-11-06 • via Nuitee
D
Daniela • family_with_children • at
10
Prei-Leistung sehr gut
Pros:

Frühstück sehr gut, Zimmer neu und modern, Personal an der Rezeption sehr freundlich

Cons:

Umgebung vom Hotel nicht ansprechend, aber Lage ist top für Konzerte in der Arena Nova.

2026-11-05 • via Nuitee
V
Vanessza • family_with_children • hu
10
2026-11-05 • via Nuitee
J
janko12 • family_with_children • pl
10
Pros:

Kolejny pobyt w tym hotelu. I kolejnym razem wszystko super. Z przyjemnością wracamy do tego hotelu.

2026-11-03 • via Nuitee
J
Jonas • extended_group • lt
10
2026-11-02 • via Nuitee
L
László • couple • hu
9
Pros:

Reggeli bőséges és finom volt.

2026-11-02 • via Nuitee
S
Sabine • solo_traveller • at
9
Pros:

Well equipped and modern room, good breakfast

2026-11-02 • via Nuitee
T
Theres • solo_traveller • at
8
2026-11-01 • via Nuitee
M
Marek • family_with_children • cz
9
2026-11-01 • via Nuitee
K
Kerstin • family_with_children • at
10
2026-10-30 • via Nuitee
M
Mikołaj • family_with_children • pl
8
2026-10-30 • via Nuitee
H
Helga • family_with_children • at
8
Pros:

Wir waren auf einem Konzert in der Nova Arena und die Lage war dafür perfekt.
Das Personal war sehr freundlich.

2026-10-30 • via Nuitee
C
Christos • couple • gr
10
2026-10-30 • via Nuitee
D
Daniela • couple • at
8
Cons:

Im Zimmer war der Boden schmutzig, es ist sogar was geklebt die Badtüre beschmiert und Spuren. Beim Aufzug waren die Knöpfe Aussen schmutzig.

2026-10-29 • via Nuitee
H
Helmut • family_with_children • at
8
Pros:

Alles in allem in Ordnung.
Gerne wieder

2026-10-29 • via Nuitee
Z
Zsolt • family_with_children • hu
8
2026-10-29 • via Nuitee
M
Martin • couple • at
9
Cons:

Doppelbett mit 2 Einzel Matratzen nicht so toll …

2026-10-28 • via Nuitee
D
David • couple • at
7
2026-10-27 • via Nuitee
G
gegemg • family_with_children • at
7
Pros:

​Das Hotel liegt etwas abgelegen und wirkt durch die Neueröffnung noch stellenweise ein wenig kühl. Ein großer Pluspunkt ist jedoch die hervorragende Sauberkeit im gesamten Haus.

​Der Empfang an der Rezeption war sehr nett und unkompliziert. Der vorab zugesandte Online-Schlüssel fürs Smartphone hat bei mir zwar leider nicht funktioniert, aber mir wurde problemlos und schnell eine klassische Zimmerkarte ausgehändigt.

​Das Zimmer selbst war großzügig geschnitten und verfügte über ein schönes Bad. Punktabzug gibt es leider beim Schlafkomfort: Die Betten empfand ich als etwas unbequem, und das 3. Bett war wieder einmal nur eine schlechte Klappcouch.

​Das Frühstück war soweit in Ordnung, gemessen am Preis allerdings etwas enttäuschend.

Cons:

Punktabzug gibt es leider beim Schlafkomfort: Die Betten empfand ich als etwas unbequem, und das 3. Bett war wieder einmal nur eine schlechte Klappcouch.

​Das Frühstück war soweit in Ordnung, gemessen am Preis allerdings etwas enttäuschend.

2026-10-27 • via Nuitee