Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Nice amenities
Cons:
Poor room service
Unwelcoming reception
Limited breakfast options

Categories

Cleanliness
7.71
Room cleaning was reported as not up to scratch, with mugs not cleaned and insufficient storage.
Service
9.18
Some staff were helpful and friendly, but the reception staff was noted as unwelcoming.
Location
9.22
Perfect location, very convenient near metro station and city center.
Room Quality
8.17
Rooms are nicely furnished, but some guests reported small room sizes and limited amenities.
Amenities
8.7
Great rooftop bar and well-equipped rooms, though service at the bar was slow.
Value for Money
8.66
The breakfast options could have been more inclusive for the cost, impacting perceived value.
Food and Beverage
7.71
Breakfast was described as limited and food quality was noted as poor by some guests.
Overall Experience
8.68
Generally positive experiences but noted issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:07

Property Description

Luxurious Amenities
The Hoxton Vienna offers a seasonal outdoor pool and terrace for guests to relax and unwind after a day of exploring Vienna.

Convenient Location
Situated near top attractions such as Albertina Museum and Belvedere Palace, guests can easily immerse themselves in Vienna's rich culture.

Exceptional Service
The multilingual staff at The Hoxton Vienna are dedicated to providing excellent service and ensuring guests have a memorable stay in the city.

To experience luxury, convenience, and exceptional service in Vienna, book your stay at The Hoxton Vienna now.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 2827 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
A
Anne-Marie • couple • gb
9
2026-06-06 • via Nuitee
K
Kay • couple • gb
7
It was a great hotel in general, great location, excellent staff. Just some tweaks here and there would enhance the stay
Pros:

Location. Staff. Decor.

Cons:

Bathroom door opening - not enough space. Cramped.
Buffet hot breakfast not hot despite lamp and hot plate. You can order hot food to be made e.g omelette which was great.
Coffee cups ran out quickly and nir big enough.
When there’s big groups staying didn’t seem to be enough tables to accommodate everyone - bigger dining area needed.

2026-06-06 • via Nuitee
L
Lisa • couple • de
9
Stylisches Hotel für einen Citytrip mit Pool zur Entspannung
Pros:

Zimmer sauber und stylisch, tolles Design im Hotel, Pool auf dem Dach, Essen lecker

Cons:

Manche Leute reservieren Poolliegen und kommen dann nicht - das ist aber kein Fehler des Hotels. Man könnte aber darauf hinweisen.
Achtung mit dem Parken in den umliegenden Straßen! Man bekommt einen Strafzettel.

2026-06-05 • via Nuitee
I
Irena • solo_traveller • bg
9
2026-06-05 • via Nuitee
R
Regina • extended_group • at
7
Haus/ Lage toll, Personalschulung im Umgangston,Verhalten und Geschwindigkeit dringend empfohlen,
Pros:

Der Mann am Empfang beim Frühstück hat für 3 gearbeitet, war extrem zuvorkommend, hat versucht es möglichst allen Recht zu machen. Mehrere Damen ( nicht die ganz junge, die nur Geschirr abräumen durfte) waren etwas grantig, weil überfordert und haben das die Kunden spüren lassen.
Es ist zwar toll, dass vieles frisch gemacht wird, aber es ist ein Irrsinn eine Person alle Tee- und Kaffeebestellungen umsetzen zu lassen. Ein guter Kaffeeautomat würde alles schneller und unkomplizierter machen und warum bietet man keinen Samowar, Teekannen und Teebeutel zum selbermachen an. Würde ebenfalls das Personal massiv entlasten. Nachgelegt wurde bei den Wurstwaren nichts, was aus war, war aus. Ausserdem gab es keinerlei frisches Gemüse (Paprika, Tomaten, Radieschen etc.), die Käseauswahl war auch sehr begrenzt und einseitig.
Wie gesagt, der Mann am Empfang hat viele Mankos ausgeglichen. Dem sollten sie auch dieses Lob zukommen lassen.

Cons:

Warum werden Zimmer nicht geputzt, wenn man 3 Tage ,2 Nächte vorort ist? Dadurch sind auch Handtücher nicht gewechselt worden. Aufgrund der grossen Hitze während unseres Aufenthalts haben wir öfter geduscht und wollten am zweiten Tag nachmittags frische Handtücher. Musste zweimal diese beim Empfang ordern. Als ich dann nach einer Stunde Wartezeit mich auf den Weg zur Rezeption machen wollte, kam der Housekeeper und meinte er hat halt viel zu tun . Handtücher vom Wäschewagen oder Depot in der Etage zu nehmen und in ein Zimmer zu bringen kann nicht 1 Stunde dauern. Serviceschulung (auch im Antworton) ist daher dringend anzuraten.
Frühstück siehe oben.
Rooftop Bar -offenbar mehr externes Publikum als Gäste des Hauses - auch hier wäre eine Nachschulung des Personals (nicht nur mit den Kumpels zu quatschen und den jungen Girlies) dringend erforderlich.

2026-06-04 • via Nuitee
S
Simone • couple • it
10
2026-06-04 • via Nuitee
T
Tadeo • extended_group • it
10
2026-06-04 • via Nuitee
E
Elloise • solo_traveller • ae
7
Pros:

Great location, staff was quite friendly

Cons:

The room cleaning was not great and water and milk was not replaced when finsihed

2026-06-04 • via Nuitee
M
Manfred • couple • at
10
2026-06-02 • via Nuitee
A
Apostolia • couple • gr
5
Not value for mummy, not good service is provided
Pros:

Close public transportation and close to the city centre

Cons:

They were asked to send room service cleaning service on Sunday. Cleaning service never came they just sent us some fresh towels. We made it clear from day one that we didn’t want daily cleaning service just the second day yet nobody came nobody changed their sheets. nobody took her used cups. Nobody cleaned the toilet.

2026-06-02 • via Nuitee
A
Alison • couple • fr
9
2026-06-02 • via Nuitee
S
Steve • extended_group • gb
9
EXCELLENT STAY
Pros:

BREAKFAST EXCELLENT .... BUT THEY DESPERATELY NEEDED MORE STAFF

Cons:

ALL GOOD

2026-06-02 • via Nuitee
I
Iva • couple • cz
9
Designovy pobyt v centru mesta u parku
Pros:

Hotel ma skvelou lokaci, krasne vybaveni a hezky stresni bazen.

Cons:

Manzelska postel je prilis mala/uzka.

2026-06-02 • via Nuitee
R
Robert • solo_traveller • us
10
2026-06-01 • via Nuitee
L
Lyndsey • couple • us
10
Aesthetic, luxurious, with excellent service!
Pros:

The rooms were super cute and the amenities on the property were excellent!

Cons:

Nothing, it was a great stay!

2026-06-01 • via Nuitee
S
Sylviane • solo_traveller • fr
4
Bel hôtel mais c'est tout
Pros:

Le décor et la situation de l'hôtel

Cons:

Les services. Le personnel était débordé et ne pouvait répondre à nos demandes . Un avocat toast : 55 minutes pour être servis

2026-05-31 • via Nuitee
P
Pete • couple • gb
8
Pros:

Good location; quirky retro furnishings, pleasant staff

Cons:

As an older guest felt slightly out of place

2026-05-31 • via Nuitee
M
Miwako • solo_traveller • ch
8
Frühstück
Pros:

Es war ein ruhiger Ort.

Cons:

Anscheinend hatten sie vergessen, was ich am Vortag zum Frühstück bestellt hatte, also fragte ich noch einmal danach, und sie brachten mir zwei Gerichte. Als ich eines davon ablehnte, wirkte das Personal sehr unzufrieden, was einen schlechten Eindruck hinterließ. Das Essen selbst war jedoch köstlich.

2026-05-30 • via Nuitee
A
Ad • solo_traveller • nl
9
Heerlijk hotel.
Pros:

Het zwembad en de cocktailbar op het dak.Uitzicht vanaf de kamer aan de voorkant.

Cons:

Manier waarop het ontbijt was georganiseerd, bediening deed erg haar best en was erg behulpzaam.

2026-05-30 • via Nuitee
S
Stephanie • couple • gb
10
Pros:

The whole vibe was cool, funky, stylish and comfortable. Every detail was thought about, but in facilities and in the room. Air conditioning was spot on, pillows comfy, roof top bar and pool were great and really added to the experience.

Cons:

On the first night, after arriving in the afternoon, we went up to the rooftop bar, where were several tables free, excited to have a look and fiend our evening there, watching the sunset. It was one of the reasons for picking this hotel. However, we got tons the bar was not accepting anyone else in the seated areas as there weren’t enough waiting staff and they wanted it to get s pheasant experience. Getting dressed up bd being turned away was better? I asked if that went for everyone, including guests staying in the hotel. She said we could look at the pool, but would have to come back in 40-59 mins. Luckily, she was over ridden by another member of staff, who asked what we were discussing, and we didn’t see anyone else being turned away. On the contrary, it got busier. So we would have been less successful later on. Very confusing. Perhaps people should be asked if they are guests paying for the hotel, and allow guests to be priority for seating. This would make more sense. Maybe a booking system for people coming in off the street would relieve this too?

2026-05-30 • via Nuitee