Fenix Hotel Machupicchu

Hotels
8.1 (1046 reviews)
Calle Wiracocha 202 , Machu Picchu , pe

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Children allowed

Facilities

Free beach shuttle
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.1
Inconsistent cleanliness noted, particularly with breakfast area mentioned as being wet.
Service
8.9
Staff received high praise for their friendliness and helpfulness.
Location
8.6
Positive feedback on location being close to main streets and quieter than tourist areas.
Room Quality
8.1
Rooms described as comfortable with good amenities, but concerns over noise in some instances.
Amenities
7.6
Mixed reviews on available amenities, specifically breakfast variety mentioned as lacking.
Value for Money
8.3
General perception of good value, but concerns over additional charges for payment methods.
Food and Beverage
7.6
Breakfast options were functional but limited in terms of variety.
Overall Experience
8.6
Overall, users expressed satisfaction with their stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:25

Property Description

Convenient Location

Located just a 3-minute walk from the main square in Aguas Calientes, Fenix Hotel Machupicchu offers easy access to popular attractions and amenities such as thermal springs within a 10-minute walk.

Modern Amenities

Each room at Fenix Hotel Machupicchu features flat-screen TVs, minibars, and private bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.

Helpful Services

Guests can take advantage of the internet access on computers, luggage storage facilities, and round-the-clock assistance from the friendly staff at the 24-hour front desk.

To book your stay at Fenix Hotel Machupicchu and enjoy these fantastic amenities, visit our website now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please note that if you choose to make the payment using a debit/credit card at the property, there will be an extra 5% charge. Payments in cash will not have this increase.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1046 reviews
Cleanliness: 7.1
Service: 8.9
Location: 8.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 8.6
G
Gladys • family_with_children • fr
6
Les photos ne montrent pas la réalité qui est décevante.
Pros:

L’emplacement et un personnel souriant et agréable.

Cons:

La chambre sentait très fort l’humidité, ce qui était cohérent avec son état : moisissures sur les murs, bois des portes de la salle de bain et des toilettes pourries par l’humidité.
Problème d’entretien de l’établissement en général.
Pas de ménage pendant les 3 jours…
Coupures d’électricité, coupure d’eau de plusieurs heures. Devant la non résolution du problème, nous avons changé d’hôtel en fin de journée le 3e jour ( impossible de se doucher ou d’aller aux toilettes…) même si nous sommes conscients qu’ils ont probablement fait ce qu’ils ont pu…
La qualité du petit déjeuner est insuffisante.
Pour une nuit courte, peut suffire, pour séjour prolongé, à éviter.

2026-05-16 • via Nuitee
D
Dakota • couple • us
10
Pros:

Nice rooms, friendly staff, great breakfast

2026-05-14 • via Nuitee
C
Cesar • solo_traveller • pe
10
Pros:

La ubicación
El desayuno excelente
Las habitaciones qué escoji con jacuzzi
El trato

2026-05-14 • via Nuitee
A
Arruda • solo_traveller • br
8
2026-05-13 • via Nuitee
J
Janaina • couple • br
10
Ótimo!
Pros:

Tudo muito bom! Quarto, limpeza, funcionários, localização.

2026-05-13 • via Nuitee
A
Antezza • solo_traveller • ar
9
2026-05-13 • via Nuitee
E
Elena • solo_traveller • sk
9
Good location, nice stay
Pros:

Good location, close to main attractions as well as train station. Good variety for breakfast. Room amd bathroom were spacious enough.

Cons:

Room had no proper windows, just in between walls, impossible to change air.

2026-05-12 • via Nuitee
E
EDGARDO • solo_traveller • ar
7
Cumplió con mis expectativas
Pros:

La amabilidad del personal en general, te esperan en la estacion del tren a tu llegada, buen colchon! Buen desayuno! Excelente ducha aplausos!

Cons:

Un par de bombillas de luz en la habitacion estaban quemadas, deberian observar el mantenimiento.

2026-05-10 • via Nuitee
L
Luisa • couple • br
10
Vale a pena
Pros:

Amei, tudo!!! Super custo benefícios! A equipe muito solicita, foram me buscar na estação de trem e não estava esperando por isso rsrs! A limpeza do quarto, a banheiro com água extremamente quente (perfeita)! O café da manhã foi um dos melhor que comi em geral da minha viagem para o Peru! Super recomendo

Cons:

Nada

2026-05-10 • via Nuitee
L
Leandro • solo_traveller • ar
10
2026-05-10 • via Nuitee
M
María • extended_group • ar
8
Aceptable lugar para pasar la noche previa a Machu Pichu
Pros:

La relación precio calidad

Cons:

Falta un poco de mantenimiento

2026-05-10 • via Nuitee
M
Margaux • couple • fr
7
Bien
Pros:

Hôtel bien situé et propre

Cons:

Nous avions une chambre avec deux lits séparés (voyage en ami) mais pas de porte pour la douche ou les toilettes (généralement, quand on choisit l’option avec deux lits séparés, la relation n’est pas intime au point de se laver en papotant à l’autre - on va dire que ca crée des liens). Je déconseille les massages proposés qui sont dans une pièce rafistolée ou sur un lit dans une chambre d’hôtel innocupee.

2026-05-08 • via Nuitee
N
Nicholas • family_with_children • us
8
2026-05-08 • via Nuitee
F
Fabian • solo_traveller • ar
8
Pros:

Ubicación, camas y la posibilidad de guardado de equipaje

Cons:

Ruido de habitaciónes contiguas

2026-05-06 • via Nuitee
T
Thais • solo_traveller • br
9
Ótimo custo benefício
Pros:

Tudo limpinho, organizado

Cons:

Uma bobagem mas eles oferecem shampoo e condicionador em um só produto. Isso não é nada bom para cabelos longos. Quem vem pra Machu Picchu vai com o mínimo de bagagem possível, então esses itens realmente devem ser bons

2026-05-05 • via Nuitee
Z
ZICKER • extended_group • br
8
Boa estadia, porém o hotel precisa de Manutenção
Pros:

Localização

Cons:

Banheiro sem exaustor
Café da manhã muito cedo.

2026-05-04 • via Nuitee
M
Maria Eduarda • couple • br
7
Mediana
Pros:

A localização é ótima e o atendimento dos funcionários é excelente!

Cons:

Os quartos tinham mofo e o café da manhã é bem fraco.

2026-05-04 • via Nuitee
J
Jan • couple • cz
7
2026-05-04 • via Nuitee
D
David • couple • es
10
Repetiríamos si volviéramos a Cusco
Pros:

Super amable todo el equipo, la ubicación es perfecta. La habitación muy cómoda, wifi muy bueno. El desayuno es muy básico.

2026-05-03 • via Nuitee
V
Victor • solo_traveller • us
7
Pros:

The hotel is centrally located at Aguas Calientes. I would say it is an honest stay for 2 nights.

Cons:

The breakfast is very simple and could use improvement.

2026-05-03 • via Nuitee