Fenix Hotel Machupicchu

Hotels
8.1 (1186 reviews)
Calle Wiracocha 202 , Machu Picchu , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.1
Inconsistent cleanliness noted, particularly with breakfast area mentioned as being wet.
Service
8.9
Staff received high praise for their friendliness and helpfulness.
Location
8.6
Positive feedback on location being close to main streets and quieter than tourist areas.
Room Quality
8.1
Rooms described as comfortable with good amenities, but concerns over noise in some instances.
Amenities
7.6
Mixed reviews on available amenities, specifically breakfast variety mentioned as lacking.
Value for Money
8.3
General perception of good value, but concerns over additional charges for payment methods.
Food and Beverage
7.6
Breakfast options were functional but limited in terms of variety.
Overall Experience
8.6
Overall, users expressed satisfaction with their stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:25

Property Description

Convenient Location

Located just a 3-minute walk from the main square in Aguas Calientes, Fenix Hotel Machupicchu offers easy access to popular attractions and amenities such as thermal springs within a 10-minute walk.

Modern Amenities

Each room at Fenix Hotel Machupicchu features flat-screen TVs, minibars, and private bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.

Helpful Services

Guests can take advantage of the internet access on computers, luggage storage facilities, and round-the-clock assistance from the friendly staff at the 24-hour front desk.

To book your stay at Fenix Hotel Machupicchu and enjoy these fantastic amenities, visit our website now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please note that if you choose to make the payment using a debit/credit card at the property, there will be an extra 5% charge. Payments in cash will not have this increase.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 1186 reviews
Cleanliness: 7.1
Service: 8.9
Location: 8.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 8.6
L
Luana • extended_group • br
10
Excelente hospedagem, café da manhã delicioso e localização ótima
Pros:

Hotel super limpo, ducha deliciosa e ao lado da fila pra ônibus pra Machu Picchu

Cons:

Nada a pontuar

2026-09-12 • via Nuitee
A
Ana • solo_traveller • es
4
Menos mal que fue de paso
Pros:

Lo único aceptable fue que estaba en un punto estratégico para poder tomar el bus hacía Machu Picchu

Cons:

Las habitaciones estaban llenas de grietas, las camas picaban muchísimo y eran muy incómodas. No había calefacción y estábamos congelados. Había muchos mosquitos en los cuartos de baño y humedades.

2026-09-11 • via Nuitee
S
Silvinia • solo_traveller • cr
10
Fue excelente
Pros:

El personal excelente, sin palabras

Cons:

Nada

2026-09-11 • via Nuitee
G
Garcija • solo_traveller • pl
9
Pros:

Śniadanie serwowane od godziny 5. Bardzo smaczne i duży wybór. Pokój czysty. Duże łóżko. Pan z recepcji wyszedł po nas na dworzec kolejowy. Generalnie hotel położony jest w samym centrum. Po wymeldowaniu można zostawić swoje rzeczy w zamykanej na klucz szafce. Super hotel!

2026-09-11 • via Nuitee
C
Christos • solo_traveller • gr
9
2026-09-09 • via Nuitee
C
Carlota • extended_group • es
5
Insuficiente
Pros:

Buen sistema en cuanto a que te van a recoger a la estación y te dejan guardar las maletas. Las camas eran cómodas y estaban limpias. El desayuno era bueno.

Cons:

No es un hotel de 3 estrellas. Las instalaciones en sí están muy viejas y poco cuidadas. El baño no estaba muy limpio, la mampara de madera no se abría y cerraba. Mucho frío en la habitación y no había manera de solucionarlo. No hay baño público para que utilices cuando recojas tus maletas. Indican internet de alta velocidad y solo funciona en la recepción. Quizás con 2 estrellas sea suficiente.

2026-09-09 • via Nuitee
C
Camila • couple • co
7
Pros:

Muy central, cama grande

Cons:

El wifi no es bueno

2026-09-08 • via Nuitee
A
Alexandru • solo_traveller • ro
9
2026-09-08 • via Nuitee
P
Pablo • family_with_children • es
4
Hotel de Machu Picchu
Pros:

Las camas cómodas y el personal muy atento.

Cons:

Pocos enchufes y falta puerta en el baño. Además mucho ruido exterior y ventanas poco aclimatadas. Y din calefacción.

2026-09-07 • via Nuitee
A
Abecasis • family_with_children • ar
8
Normal
Pros:

Desayuno normal

Cons:

Todo bien

2026-09-07 • via Nuitee
I
Inês • couple • pt
6
You’re going there for Machu Picchu anyway.
Cons:

Room without windows. Weak breakfast.

2026-09-07 • via Nuitee
F
fausto • couple • br
10
Hospitalidade guiada pelos proprietários
Pros:

Localizacao e hospitalidade

Cons:

Gostei de tudo

2026-09-06 • via Nuitee
A
Alessia • extended_group • it
7
2026-09-06 • via Nuitee
M
MANZINI • solo_traveller • it
3
2026-09-05 • via Nuitee
K
KarinZ45 • solo_traveller • ar
7
2026-09-05 • via Nuitee
N
Natalia_miska • solo_traveller • sk
7
2026-09-05 • via Nuitee
A
Artiñano • couple • es
2
Cons:

Había chinches

2026-09-05 • via Nuitee
S
Sarah • solo_traveller • gb
10
2026-09-03 • via Nuitee
M
Milena • solo_traveller • br
8
2026-09-03 • via Nuitee
S
Sophie • couple • fr
9
2026-09-02 • via Nuitee