Hotels Collect A. Monet

Although experian confirmed my booking, when I arrived the receptionist said they could not take me because i hadnt prepaid, as the town was very full with Perumin visitors, I insisted and reluctantly agreed to pay more than $500 USD per night!!! it is the most expensive and the worst hotel I have ever stayed at... scubbed walls, hard pillow, broken tiles, old scraped furniture, shower unpredictable going form cold to hot in seconds. It is an abuse to the visitors of Arequipa, shame they give Peru a bad name

Horrible, if you make a reservation through Expedia make sure they don't give you room 306, the room was dirty and smelly, nothing like what appears in the photos on the website when making the reservation. The staff was incompetent at the time of check in, they made me wait about 45 minutes to give the room, consulting his boss on the phone and they gave me another room and not the one I saw when at the moment of booking; I made a reservation for a room with 1 large bed and they gave me with two, that is less important, what I did not like is that it was dirty and smelly. I complained at the reception, but the staff could not do anything, indicating that they were full and could not change me to another one, that he was only worker and so follow orders of the administration. The next day, to finish, there was no hot water, I had to shower with cold water.

I feel scammed. If I didn't leave and change hotels it was because I arrived tired and had to accept the night, in the end the room was paid for at the time of booking.

I hope the Expedia can do something, to avoid this can scam.

Las fotos no son nada de lo qie dicen en realidad

La peor experiencia de mi vida. No sé ni por donde empezar.
Después de dar mil vueltas por la ciudad hasta encontrar el lugar,

Un lugar cómodo, de muy buen precio y cerca al centro de Arequipa.
Cuenta con piscina y muy buena atención.

Tried to charge me extra service fees. Wasn’t going to allow me to check in until 1:30pm although I booked my room for two nights including the night prior because my bus got in at 5:00am
Check in took over 90mins and then I finally got a room which I didn’t book twin bed bs queen bed and it smelled like urine.
Room was loud, heard everything going on in other room including the cleaning people and their music.
Avoid this place at all cost.
Seems to be run/managed by some younger guys and almost like a frat house.
After a quick nap and afternoon activity I returned to leave and go to another hotel down the road.

Otimo

La chambre et la salle de bain étaient bien. La lumière passait aux travers des rideaux. Nous sommes allés manger 30 minutes avant que le déjeuner soit terminé et il ne restait pas d’œuf. Il y avait seulement des fraises et du pain. Le bébé lama était dans sa cage une partie de la journée, il pleurait et il dormait dans ses excréments. J’ai trouvé ça très triste. La piscine était en mauvais état ainsi que la cour. Je m’attendais à beaucoup mieux

Minha experiência nesse hotel não foi nada boa. Ao chegar, depois de alguma espera por alguem na recepção , me cobraram uns impostos (mal explicados) dizendo que paguei um preço menor ao oferecido por outros sites e tinha que pagar mais 109,14 Soles ou 29,75 dólares. Logo apos isso entrei no app da Hotels.com atraves do chat e me orientaram a pedir recibo. No primeiro dia , entrei no quarto apos check-in , fui usar a pia de lavar as maos (comprimento da torneira dificultava ate isso) notei um vazamento na mangueira embaixo dela, causando uma poça de agua dentro do banheiro. Pedi ajuda na recepção e apenas no dia seguinte trocaram a mangueira. Tinha um chumaço de cabelo molhado no ralinho da pia de lavar as maos do banheiro. No terceiro dia, pessoal da limpeza deixou a cortina do quarto aberta. Fui fechar para poder dormir e não fechava! Tive que solicitar ajuda de novo para recepçao sendo que por sorte o rapaz que estava conseguiu consertar. Dia seguinte acabou a agua mas isso foi na regiao inteira, nao sendo culpa deles , so nao tenho certeza se foi o ultimo lugar a conseguir resolver o bombeamento interno da agua. Ficamos sem agua por uma noite e um dia . Na verdade, toda vez que eu retornava ao hotel,rezava pra nao ter mais surpresas desagradaveis. Café da manhã passavel. O hotel tem um nome pomposo mas, quarto pequeno com moveis antigos, abajures sem lampadas.Pouca refrigeração.Limpeza fraca. Vale destacar que o pessoal da recepçao sempre foi prestativo.

Hôtel simple, un peu bas de gamme les lits sont confortables mais cest bien pour une nuit unique. Petit dejeuner pas super. L acceuil tres bien. La vue sur un mur. Le petit plus un bebe Lama.

Buena