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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Laundry
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Safety deposit box
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Breakfast in the room
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Packed lunches
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Live music/performance
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Stunning Views
Unmatched Amenities
Experience the outdoor swimming pool, terrace, and attentive concierge service during your stay.
Culinary Delights
Indulge in a variety of cuisines at our on-site restaurant, catering to all dietary preferences.
Book your stay at Grand Serendib Hotel for an unforgettable experience!
A deposit may be required at the property.
Location
Guest Reviews
Lovely property beautiful room either beautiful views every morning . Delicious sky bar for dinner and very nice and friendly staff. Lovely hoppers for breakfast.
Needs more selection of food in the morning
We had a wonderful time here. The views are absolutely stunning, the staff are friendly and helpful, and the food and drinks were excellent. We especially loved the rooftop restaurant and the team of chefs.
Joining the staff for the Christmas cake mixing was also a lovely experience and made our stay even more memorable.
The rooms are starting to feel a little old and worn and could benefit from refurbishment. There was also an unpleasant stale smell in our room during the rainy weather, which affected our comfort despite the room being cleaned.
As we visited during a very wet period, we were unable to fully enjoy some of the facilities, and there were occasions when there were a lot of insects. However, given the property's natural setting and the amount of rain, this is something guests should probably expect and prepare for.
My preference: Option 1. It keeps your review fair and credible because you're clearly distinguishing between things the hotel can improve, such as the rooms and smell, and things associated with the natural environment, such as insects during heavy rain.
I also removed the statement that the smell was caused by cleaning equipment not being dried properly. Unless the hotel specifically confirmed that, it is better not to state the cause as a fact.
The family suite is a very comfortable spacious room
The bar and restaurant are really good
Staff work very hard to accommodate guests
The rooms need better lighting
The standard room showers need a shower screen or curtain to stop the toilets from getting wet even showering
Loved everything. Spa treatment was little underwhelming, but overall, a lovely experience.
We were only staying one night, wish we had much longer.
The hosts, the breakfasts and the shower were all the best we’ve had in our 2 weeks in Sri Lanka!!
Comfy bed, big clean room, good AC, gave us fresh cold water every day, beach towels and even gave us a home made bracelet as we left!
We loved our stay and can’t thank them enough!
Also easy walk down to the beach & resto’s (5-10mins)
Le buffet du diner et petit déjeuner sont exceptionnels ! Le personnel tres gentil et professionnel
Good view & very friendly staff awesome place to stay.. Thank you for being kind & giving us the best family suite of your hotel..
Nil
Good location, great staff, good breakfast, infinity pool overlooking the scenic mountains and the city.
Nothing
The hotel was delightful; I truly appreciated the ambiance. The room was spectacular, particularly the view from the verandah. As someone who travels for a living, I know this is a place I would gladly bring my clients back to.
I found the mattress a little to hard for my liking.
מלון ברמה גבוהה מאוד מיקום מדהים עם נוף מעלף
Room was nice and had incredible views. The pool was also amazing and location convenient.
Staff incredibly friendly and professional.
No smart TV
Die Lage des Hotels ist hervorragend los, das Essen und Frühstück ist sehr lecker.
Personal könnte etwas aufmerksamer sein.
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