Smartflats - the City Antwerp

Good studio and great customer service

Nothing

I like location, cleaness, all was according my expectations

Do not stay here! It is horrendous.

As soon as you enter the building it stinks, and the air feels really toxic and overwhelming. The flat is big, but that's about all that is good. Every single space and room smells terribly, so much that all of my clothes and bags ended up smelling awful for days, and i had to wash them to get the smell out.

The lighting in the flat is very unpleasant, kind of dark with a blinding glare. The plugs don't work, the TV doesn't work, the door on the shower is broken.

In the bedroom I couldn't charge my phone as the light switch seemed to be wired into the wall.socket, so when I switched the lights off to go to sleep it switched off the power for the plug that was charging my phone.

The flat is next to the main entrance to the building, and every time someone goes in or out, it is incredibly loud and sounds like there are people actually in the flat with you.

Communication is awful - I got in contact with smart flats, who didn't reply and didn't address any of the issues.

The flat was probably the worst place I've ever stayed in, in terms of the smell. It ruined my trip to Antwerp. Please avoid this place.

Thomas

Kein Ansprechpartner für Mängel, nur ein Chat. Behoben werden Mängel nicht. Viele Defekte und schlecht gereinigt. Absolut nicht zu empfehlen.

Inside it was good, everything alright best thing was the location. but stairs was not so secure may they are still renovating it!

It’s very central

Location is good, clean and tidy

Remote control of TV was missing. Cleaning personnel could not replace it.

Check in was a bit of a hassle. We never received the mandatory checkin email, which required chatting with hotels.com to resolve the issue. We tried to call the smartflats people after receiving the number from hotels.com (the one on the website is disconnected) directly and were put on hold (while we were chatting with hotels.com) and after 15 minutes of being on hold, we hung up. The checkin also requires a photo id scan from your phone as well as an additional $$ euro deposit before they will give you the access codes.

Just expect some hassles trying to check yourself in.

Also, they’re doing MAJOR construction directly across the street, which resulted in a 7:30 wake up call of pneumatic drills followed by the sound of falling bricks. This continued throughout the day. It was however tolerable.

The flat did come with a small washing machine—a definite plus—but no dryer nor clothesline/pins to hang up things to dry afterward. We made due by hanging things from open windows and the radiator.

Finally, the coffee maker uses little custom espresso sachets, and they only give you a couple for the entire stay. If you like making coffee in your room in the morning, best to bring your own instant. There was an electric kettle.

The room itself is quite comfortable and a good location.

Clean, spacious room on a central location.

The location was great, the apartments were very clean & well heated.

It was alright

Bedroom, the beds, kitchen and bathroom

The flat is directly in the city center, exactly on the main street.
The room was nice and seems clean.
The fridge and the oven were working anche the bathroom was quite spacious.