Hotel Royal Grand

Hotels
6.2 (222 reviews)
339, Johar Town, Lahore, Pakistan Hotel Royal Grand , Lahore , pk

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Cons:
Rude staff
Hidden charges
Cleanliness issues
Unprofessional service

Categories

Cleanliness
4.45
The rooms were too untidy and dirty, with bugs and a smelly blanket.
Service
5.45
The staff was rude and unprofessional, showing no willingness to resolve issues.
Location
9.45
Their location was highlighted as a positive aspect.
Room Quality
4.45
Rooms were not clean and the staff turned off the AC from outside.
Amenities
7.45
Standard amenities, but issues with cleanliness impacted the overall experience.
Value for Money
3.45
Charged extra amounts that were misleading and unacceptable.
Food and Beverage
7.45
No specific review on food, assumed standard for the hotel range.
Overall Experience
7.45
Disappointing overall experience mainly due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:47

Property Description

Luxurious Accommodation

Hotel Royal Grand, located in Lahore, offers a 4-star experience with a shared lounge and complimentary private parking. The rooms feature modern amenities including a flat-screen TV, private bathroom, and city view terrace. Some rooms even boast scenic mountain views and a balcony, ensuring a comfortable stay for all guests.

Convenient Facilities

Guests can enjoy the convenience of a shared kitchen, room service, and a 24-hour front desk. The hotel also provides a concierge service and tour arrangements, making it easy for guests to explore the city hassle-free.

Prime Location

Situated just 10 km from both Gaddafi Stadium and Nairang Galleries, Hotel Royal Grand is the perfect choice for travelers interested in sports and art. With Allama Iqbal International Airport a short 16 km away, the hotel offers both luxury and convenience for your stay in Lahore.

Book your stay at Hotel Royal Grand now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.2
Based on 222 reviews
Cleanliness: 4.45
Service: 5.45
Location: 9.45
Room Quality: 4.45
Amenities: 7.45
Value for Money: 3.45
Food and Beverage: 7.45
Overall Experience: 7.45
S
SHAH • couple • pk
1
2026-04-03 • via Nuitee
A
ABDUL • couple • pk
10
2026-03-29 • via Nuitee
Q
Qadir • couple • pk
1
Pros:

No

Cons:

Everything

2026-03-24 • via Nuitee
B
Bilal • solo_traveller • pk
6
2026-03-19 • via Nuitee
M
Muhammad • extended_group • pk
9
Pros:

Very good hotel recommended

Cons:

Nothing

2026-03-17 • via Nuitee
G
Gujjar • couple • pk
8
Pros:

​"I am Saad Gujjar, who stayed here. I really liked the hotel staff and there's no doubt the bad reviews were fake. There were no extra charges, and cleanliness was well-maintained. Moreover, the person at the reception was very nice and decent. The hotel environment was very peaceful and not disturbing at all. Personally, whenever I stay, I will choose them."

2026-03-16 • via Nuitee
T
Tehreem • couple • pk
1
Pros:

There's nothing to like about

Cons:

Review Title: Extremely Unprofessional Behavior and Misleading Booking Experience
I booked a room through Booking.com because I had an important professional exam scheduled from 9:15 AM to 2:30 PM. My intention was very clear. I needed a quiet place with reliable electricity and internet so I could attempt the exam without interruption.
Before arriving, I personally called the hotel and spoke with the manager. I informed him that I would arrive around 7:00 AM after Fajr prayer and check out at 3:00 PM. The manager acknowledged this and did not raise any issue at that time.
The next day, I arrived at the hotel with my brother. The situation quickly became unpleasant. The staff member at the reception asked for CNIC. I provided my brother’s CNIC, but he refused it and demanded my CNIC in a very rude and disrespectful tone. The conversation then turned into an argument when he claimed that my brother could not stay with me because the room was for one person only.
This statement was completely incorrect. I showed him my booking confirmation email from Booking.com, which clearly stated “1 room, 2 adults.” Despite seeing this, he continued to behave in an unprofessional manner.
The situation escalated when he suddenly demanded PKR 6,000 for the room. My confirmed booking price was PKR 2,000 plus approximately PKR 320 tax. I asked him to contact the manager and verify the booking. Instead of resolving the issue, he arbitrarily reduced the demand and said “Okay, make it PKR 5,000.”
This clearly indicated that the price was being manipulated on the spot. I firmly refused and told him I would only pay the confirmed booking amount. The staff continued their rude behavior and made no effort to resolve the issue professionally.
Because of their conduct and the uncertainty they created, I had no choice but to leave the hotel immediately and find another place to take my exam.
Honestly, I am thankful I did not arrive just minutes before my exam.

2026-03-14 • via Nuitee
K
Kashan • solo_traveller • pk
9
Pros:

Everything

Cons:

There were no windows

2026-03-14 • via Nuitee
I
Imran • solo_traveller • pk
6
2026-03-02 • via Nuitee
M
Mahnoor • family_with_children • hu
7
2026-02-27 • via Nuitee
R
Rana Chef Ehsaan • couple • pk
10
2026-02-27 • via Nuitee
A
Ali • extended_group • ae
7
2026-02-26 • via Nuitee
M
Minahil • couple • pk
8
Pros:

Environment and staff was very good, the property was clean and safe, highly recommended 👍🏻

2026-02-12 • via Nuitee
A
Aziz • couple • pk
10
Offering an extraordinary services.
Pros:

Ohhhh ...stay was amazing so comfartable and lavish, I will strongly recommend it as its providing friendly environment, staff was responsible and every service which hotel was providing was outclass.

Cons:

N̈nothing

2026-02-12 • via Nuitee
S
Shumail • family_with_children • pk
5
2026-02-09 • via Nuitee
J
Jamal • couple • pk
4
2025-09-07 • via Nuitee
H
Hussain • family_with_children • pk
1
Worst , they scammer
Pros:

Their location only

Cons:

I recently stayed 4 September at hotel royal grand and had a thoroughly disappointing experience. The hotel charged me double the amount I was initially quoted, which was shocking and unacceptable. To make matters worse, the staff's behavior was extremely rude and unprofessional. When I tried to discuss the issue with them, they showed no willingness to listen or resolve the problem.

Additionally, they had hidden extra charges that weren't mentioned during check-in, which added to the frustration when I was checking out. The lack of transparency and poor customer service made my stay unpleasant.
I would advise potential guests to be cautious and thoroughly review their bill before checking out. Unfortunately, I wouldn't recommend hotel royal grand due to their overcharging and rude staff.

2025-09-05 • via Nuitee
H
Hamza • couple • pk
10
2025-08-04 • via Nuitee
Z
Zafar • couple • pk
8
2025-08-01 • via Nuitee
U
usman • solo_traveller • ro
1
Cons:

Have really bad experience.

2025-08-01 • via Nuitee