Sonder The Burnham

Hotels
•
Sonder
8.3 (485 reviews)
555 West Jackson Boulevard , Chicago , us
+16173000956
reservations@sonder.com

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Convenient amenities
Cons:
Noise transfer between rooms
Limited instructions for amenities

Categories

Cleanliness
7.2
Guests had mixed opinions on cleanliness, with some mentioning it as a positive aspect and others noting room maintenance issues.
Service
7.5
Service was generally appreciated, but some guests had complaints about noise transfer between apartments.
Location
8.1
The hotel's location received positive feedback, with guests highlighting its proximity to key landmarks and ease of access to public transport.
Room Quality
7.5
Rooms were spacious and comfortable, with amenities like washer/dryer and kitchen facilities being appreciated. However, noise transfer between rooms was a concern for some guests.
Amenities
7.2
Mixed reviews on amenities, with some guests praising facilities like the gym and pool, while others mentioned the lack of thorough instructions for equipment like the washing machine.
Value for Money
6.9
Guests had varied opinions on the value for money, with some feeling the price was high for the services provided, while others found it reasonable considering the location.
Food and Beverage
7.3
The food and beverage services received positive feedback overall, with breakfast and restaurant options being well-received by most guests.
Overall Experience
8
Most guests had a positive overall experience, citing factors like location, cleanliness, and comfort as key reasons for their satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 17:25

Property Description

Central Location
Sonder The Burnham is conveniently located just 1.6 km from downtown Chicago, offering easy access to popular attractions such as the Chicago Symphony Orchestra and Cloud Gate.

Modern Amenities
The accommodation features free WiFi, air-conditioning, and a fully equipped kitchen with a dishwasher, oven, and microwave, providing guests with the comforts of home during their stay.

Comfortable Living
Each unit at the aparthotel is thoughtfully designed with a flat-screen TV, private bathroom, and cozy bedding. Guests can also enjoy heating facilities, ensuring a pleasant and relaxing experience throughout their visit.

For a memorable stay in the heart of Chicago, book your accommodation at Sonder The Burnham today.

Important information:

Please inform Sonder The Burnham in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
A damage deposit of USD 400 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
After confirmation, Sonder will reach out to guests through a secure link to gather some information regarding their stay. Sonder may require the guest to provide a photo of their government issued photo ID. Guests will receive check in details from property management three days prior to arrival. Please note: the layout, furniture, and decor of your space may vary from these photos. This is a central location, and you may experience city noise. There is no cable or parking. We have provided a Roku TV for streaming. Please note there are 7 stairs to reach the elevator. Guests can book housekeeping services on-demand for a nominal fee. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. Housekeeping services must be scheduled via the Sonder app, 24 hours in advance.

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 485 reviews
Cleanliness: 7.2
Service: 7.5
Location: 8.1
Room Quality: 7.5
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
M
Marcela • couple • br
10
2025-11-01 • via Nuitee
M
mark • couple • nz
8
Pros:

Good location, good size apartment with good facilities

Cons:

Noise from neighbors TV in early hours of morning

2025-10-31 • via Nuitee
S
Sylvain • couple • fr
7
Pros:

Tres propre. Cuisine bien equipee

Cons:

Beaucoup de bruits divers la nuit (ecoulements d eau varies)

2025-10-31 • via Nuitee
G
Gwenaëlle • couple • fr
9
Très bien, à recommander
Pros:

Très bon emplacement, à deux pas de la belle gare Union Station et juste à côté du fameux restaurant Lou Mitchell's où il est possible de prendre son petit-déjeuner. Le quartier est calme et plutôt sympathique, la station de métro Clinton est à 5min à pied. Je reviendrai sans hésiter.

Cons:

Seul bémol de l'appartement : très mal insonorisé, on entend les conversations clairement dans les chambres attenantes, cela peut être problématiques si on a des voisins bruyants. Nous avons également retrouvé des cheveux dans les draps à notre arrivée et des poils collés sur le mur de la douche.

2025-10-30 • via Nuitee
H
HILDA • family_with_children • es
9
Muy satisfechos , cómodo grande y bien equipado
Pros:

Tamaño del apartamento , para cuatro perfecto
Muy equipado , cocina nueva y completa , ropa cama edredón confortable.
Muchas paradas Autobus en la puerta
Zona segura , a 10 minutos de milenium Park en bus

Cons:

Nada

2025-10-29 • via Nuitee
R
Ronaldo • couple • br
10
Pros:

O apartamento é charmoso e confortável. Próximo aos pontos turísticos e do metrô. Fácil localização.

Cons:

Tudo perfeito.

2025-10-28 • via Nuitee
S
shannon • couple • us
10
2025-10-27 • via Nuitee
A
Aleix • couple • es
10
2025-10-27 • via Nuitee
A
Antonio • couple • pt
9
2025-10-26 • via Nuitee
D
Davide • couple • it
10
Sicuramente un appartamento dove tornerei volentieri
Pros:

Ottimo in tutto! Molto bello e grande appartamento! Super accessoriato se uno volesse usare la cucina. Letto comodo, wifi veloce. Posizione fantastica a fianco di un diner ottimo per la colazione e vicinissimo al Loop

Cons:

Tante prese corrente sparse per l'appartamento ma non vicino al letto dove sarebbero INDISPENSABILI!

2025-10-26 • via Nuitee
L
Lynne • solo_traveller • nz
8
Pros:

Comfortable, well equipped apartment. Great central location with Union Station just across the street.

2025-10-25 • via Nuitee
C
Clara • couple • es
10
2025-10-24 • via Nuitee
G
Graham • couple • gb
8
Pros:

Neat. Old warehouse converted

2025-10-23 • via Nuitee
M
Michael • couple • us
10
Very enjoyable.
Pros:

Very clean. New appliances. Had necessay essentials.

Cons:

No parking. Homeless people near front.

2025-10-23 • via Nuitee
L
Lesley • couple • gb
10
had a lovely two nights in Chicago. can’t fault the accommodation
Pros:

spacious , spotlessly clean and well equipped .

2025-10-23 • via Nuitee
N
Nancy • couple • us
7
Better than reviews make it sound.
Pros:

The location was great. Close to Union Station train and bus terminal. Traffic noise isn’t too bad - it quiets down at night. Room was clean with basic kitchen equipment and laundry machine. Full asian market with fresh produce nearby.

Cons:

Noise from other units. Our neighbors were low key but know that if you’re talking loud your conversation will be heard. The unit isn’t super dark at night, but during the day light filtering blinds are pleasant so it’s a trade off. Water pressure in shower is pitiful. The temp was okay though.

2025-10-22 • via Nuitee
C
ChrisF856 • Couples • Melbourne, Victoria
8
Good location. Clean and safe.
Pros:

This is the first time we have stayed in a hotel with no front desk. No problems. Everything is done online, from check-in through to any question resolution. You use the Sondor apps live chat for any questions and they are really quick to respond. We used it twice to confirm washing machine instructions and luggage storage and it worked really well. Room is clean and has new facilities (stove/oven, microwave, dishwasher, fridge, washer/dryer). It is next to an iconic diner (great breakfast) and around the corner front Union Station

2025-10-21 • via Tripadvisor
A
Annemarie • solo_traveller • us
9
2025-10-20 • via Nuitee
B
Briana • couple • nz
8
2025-10-19 • via Nuitee
C
Claire • couple • au
9
Pros:

Convenient location to walk all over Chicago and we did. The room was perfect for a couple, all appliances were new and well looked after. The App worked well and we received replies within minutes.

Cons:

One of the windows in our apartment didnt close properly and we could smell the fast food restaurant all the time. When the other windows were open it was extremely strong. I do like to sleep with a window open at night.

2025-10-17 • via Nuitee