Castle At Ala Moana Hotel

Hotels
6.6 (28 reviews)
410 Atkinson Drive , Honolulu , us

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
First aid kit available
Smoke alarms
See all facilities

Review Highlights

Pros:
Closer to main attractions
Convenient for convention centre
Cons:
No cleaning for 8 nights
No replacement of toiletries
Basic amenities lacking

Categories

Cleanliness
3.6
No cleaning or replacement of toiletries for the whole period; negative sentiment pertaining to cleanliness.
Service
8.6
Service standard for a hotel of this rating; standard service standard for a hotel of this tier.
Location
9.1
Closer to main attractions and convention centre.
Room Quality
7.1
Standard quality for this hotel tier; lack of provision of basic items.
Amenities
5.6
No tea or coffee provided and no forks or plates in cutlery.
Value for Money
6.6
Standard quality for this hotel tier; considering the overall facilities provided.
Food and Beverage
5.6
No mention of food services; seems to be lacking.
Overall Experience
6.6
Despite location advantages, the overall experience marred by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:31

Property Description

Prime Location near Ala Moana Beach
Experience a 3-star stay at Castle at Ala Moana Hotel, located less than 1 km from the beautiful Ala Moana Beach.

Luxurious Amenities
Enjoy the outdoor swimming pool, private beach area, and on-site restaurant during your stay. Unwind on the sun terrace or explore nearby beaches like Kahanamoku and Fort DeRussy.

Comfortable Accommodation
Relax in air-conditioned rooms equipped with modern amenities such as a coffee machine, microwave, and flat-screen TV. The 24-hour front desk ensures your convenience throughout your visit.

Ready to experience the best of Honolulu? Book your stay at Castle at Ala Moana Hotel today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6.6
Based on 28 reviews
Cleanliness: 3.6
Service: 8.6
Location: 9.1
Room Quality: 7.1
Amenities: 5.6
Value for Money: 6.6
Food and Beverage: 5.6
Overall Experience: 6.6
B
Brianna • family_with_children • us
8
Pros:

It was close to shopping, dining, and Convention Center.

Cons:

No housekeeping.

2026-01-16 • via Nuitee
C
Clinton • solo_traveller • jp
9
2025-10-25 • via Nuitee
K
K D D Saman • couple • nz
3
At least every third day cleaning has to be included in the package for long stayers. Otherwise the stay could be quite
Pros:

Closer to main attractions and convention centre

Cons:

Stayed 8 nights and didn’t provide any changes in linen, any cleaning or replacement of toiletries for the whole period. Was asked to buy replacement toiletries ourselves and asked to pay for any cleaning or for changing of linen if required. No tea or coffee provided and no forks or plates in cutlery

2025-10-16 • via Nuitee
H
Hirokonina • extended_group • jp
5
2025-09-15 • via Nuitee
C
Czarinna Rae • couple • us
10
2025-07-28 • via Nuitee
L
Lim • family with young children • jp
1
Bad
Cons:

Expensive and duty, old and small

2025-02-16 • via Nuitee
M
Mihiana
10
Excellent Hotel
Pros:

It was absolutely amazing. Thank you so much, we’ll come again

2025-02-02 • via Nuitee
S
SHIGERU • family
4
Pros:

・お風呂の電球が切れかけていた
・洗面台の電球が切れていた

その他は概ね良い施設です
アラモアナ周辺で行動する方には良いです

2024-12-11 • via Nuitee
J
Jennifer • family
10
Pros:

The valet parking gentlemen were so Amazing!!

2024-09-17 • via Nuitee
V
Verified traveler
6
Improve communication
Pros:

My two sisters & I were there for my brothers surprise birthday party. Unbeknownst to me Castle was a 3rd party vacation rental for privately owned units. It was very confusing & difficult to get specific detailed answers from castles with different customer service employees answering off shore or locally. And I was not able to speak to a live customer service rep from Hotels.com. Your Lower price bait is an unfair quote. I would suggest that Hotels. com let the public know that Castles is a 3rd party vendor as your price is just a lower cost catch bait.

2024-09-16 • via Nuitee
V
Victor
10
Pros:

Excellent location

2024-09-09 • via Nuitee
J
Jackie
2
Pros:

Do not recommend. I was freezing the first day because ac would not stop running could not get a hold of anybody until a day before our flight then the toilet started leaking just a horrible experience I will not be booking again property owner is unreliable and did not communicate at all Completely dissatisfied & owner will not even issue a partial refund. Never again

2024-08-03 • via Nuitee
M
mae • partner
8
Pros:

夜でも近隣からホテルへの帰り道などが安全だった

2024-07-19 • via Nuitee
E
Evi • family with young children • gl
6
2/5 stars, the breakfast dining and the pool area helped a lot.
Pros:

Great selection for breakfast. There were fruits, there were juices, bagels, sausage, yogurt, juices. Also it was close to Waikiki, and the night life there is livid.

Cons:

We had to pay $442.36 extra on top of what we already paid for the room of $2806.33 once we checked in because of check-in fee ($50!)and hotel service fee ($325!) and on top of other fees once we checked in because the unit was apparently a “privately owned unit”.
Also we requested towel change but the fee was $35 for that service and they would not change the bedding even though we stayed there for 13 days which is a lot. There were wear and tear everywhe in the unit we stayed at..

2024-07-08 • via Nuitee
A
AKIO
2
Pros:

タオルセットが少ない為6日間同じものを使用して
いたので衛生的に良くなかった。
コーヒーがインスタントしか置いて無かったので
毎朝コーヒーが飲むことが出来なく何度もハワイに
来ているがこんな旅行は初めてでした（２度とこの
施設は使用したくない）

2024-07-03 • via Nuitee
L
Lynn
4
Pros:

Stayed here for location convenience, room was old and in need of thorough cleaning and minor upgrades. No extra toilet paper, no Kleenex. Hotel amenities fees a rip off for those of us who won’t use the gym, pool and sauna.

2024-05-31 • via Nuitee
A
Annie • family with young children • us
10
Wonderful and beautiful. It was a great family vacation!
Pros:

The hotel was beautiful and close to downtown, shopping, and beach. Property was quiet too.

Cons:

Not really anything.

2024-05-23 • via Nuitee
S
Stacy • family_with_children
8
Pros:

I liked the convenience

2024-05-22 • via Nuitee
B
Brian • partner
10
Pros:

This was our second time at this hotel and it didnt disappoint.we stayed in a room that was privately managed this time. A little misunderstanding with toiletries but it all worked out.

2024-04-29 • via Nuitee
F
Franklyn • solo traveller • us
8
Very good
2024-02-26 • via Nuitee