Hotel Riu Palace Aquarelle - All Inclusive

Amazing Riu Property... we had lost of fun with our family. Restaurants superb ! Also, the buffet options where very good.

I stayed here with my family for four days. Would absolutely recommend, especially if traveling with children. The entertainment staff was excellent. They had lots of activities and things to do during the day. At night before the adult show they even have a show for children. The food wasn't as good as other resorts that I've stayed in Jamaica, but I would absolutely go back.

I like that there are things to do on the property. I like that it is clean and the staff are exceptional. The only thing I didnt like is the toilet room did not have a sink to wash my hands. The sink was located in the room with the shower.

Beautiful but too far from everything. Cannot walk off resort to local areas.

My stay at Rui Palace was not pleasant at all. The service was horrible. The people who work there are very rude and I did not even have the pleasure of being welcomed. The food service in the rooms is horrible. I paid for airport transportation, they never provided it for me. I had to pay separately. All the restaurants are by appointment and the entire appointment is always busy. It was not a pleasant experience.

Over all everything was great- my only complaint is the shore on the property - it’s extremely rocky and shallow - and you are not able to swim. Staff were friendly- good food options- staff is accommodating to food restrictions- everyone is friendly. Every night there were entertainment options.

When I first walked into my room there was feces in the toilet.

The food options are advertised as having plentiful variety, but were very limited. Room services consists of turkey/cheese sandwiches and chicken salads ONLY. The restaurants on the property almost never have availability for reservations. We were not allowed to order take out from their restaurant with or without a reservation. The buffet business hours are a HUGE inconvenience different. Needless to say I was better off downloading an app and ordering food from an outside restaurant.

50% of the staff are super rude!! Very unhelpful, the tour guide wasn’t even available to offer the tour services when she specifically asked me to meet her at 10am and her work colleague said she wasn’t even in on 6/25. Also, that colleague didn’t even attempt to help after the fact, terrible customer service.

Thankfully I booked my own excursions via expedia.

Also, I had advised RIU that I paid for transportation and the same company that I booked for transport does free transfers round trip to the Riu resort!! Not once did Riu offer to reimburse me for the fees I paid for transportation.

It was a very bad and different experience than what I had at Riu Punta Cana. I won’t recommend anyone to go there until those issues are addressed. The locals were amazingly friendly and make it very easy to navigate outside of the resort so ultimately, I just would return to my room to sleep.

The food at the restaurants

From drop off I only used my hands to eat and to hold a glass to drink. This was a beautiful resort. The Michael Jackson performance was VERY good! Rooster was very entertaining! Would definitely visit again. Resort is smaller but I still enjoyed myself. I did not like there was a certain person I had to book a tour through.

Excellent food. Excellent service. Clean and friendly

The other locations were better. Staff at this location unfriendly. Facial expression and response show it all. Room are great though.

Rooms are updated. Service is Great

I was not able to switch hotels

Staff very nice and attentive

Water pressure in shower is very weak
Takes forever to take a shower
Also room service only bring some stuff limited menu

Firstly, staff made the stay above five stars very clean easy to navigate. Food was delicious. Easy to find the restaurants. The pools are very clean. The beach was very clean. The towel service was easy to locate. Everything was easy to find. We felt very relaxed there, me and my wife enjoyed our stay over the three days that we were there And we would definitely recommend coming back here and would even consider coming back here ourselves. Thanks to the RIU Aquarelle for making our stay so wonderful.

Everything was good. My daughters enjoyed themselves10 & 17. We met a lot of friendly people. My only complaint. When we arrived our room wasn’t ready. Check in time is 3:00pm we didn’t get a room until 4:30. Also for it to be Jamaica they didn’t play a lot of Jamaican music

The staff was so rude. They clearly treated guests differently depending on race and it was painfully obvious. The resort way over served guests who were overly intoxicated even though it is a family resort. I would not return to this resort. The location is very inconvenient to any other activity in Jamaica.

First time in Jamaica and it was a beautiful experience!

Eleven of us stayed at the Riu Aquarelle for 4 nights for a family vacation.

The pros: Staff was very friendly, rooms were clean and comfortable. The maid service was great as well as the mini bar service. The splash pad was great for the little kids ages 1-7. The Italian Restaurant was good. The breakfast buffet was good. Be careful on the big slides at the water park. My son got a deep bruise on his heel; so keep your feet up. The entertainment at the family pool every afternoon was fun.

Now the cons: The beach was not great. It was windy and red flag every day we were there, so no water sports. When you enter the water, it is very rocky and one in our group stepped on a sea urchin so be careful. The food at all the restaurants was mediocre with the exception of the Italian one, which was better. Group reservations were terrible, They never even answered my message from Wednesday morning about a group reservation for Thursday night. The Cappachino bar doesn’t open until 10am, which is crazy! The Elevators are overcrowded and hard to catch at times. The other thing is that the wine is not very good, and even at the nice restaurants there is no opportunity to purchase better bottles. In addition, at the Steakhouse restaurant, we were only allowed to order one side each. That’s not what I would consider “all-inclusive.” My husband ordered his ribeye medium rare and it came out well done.

We’ve been to Jamaica 13 times. This was our first & last time at a Riu.