Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (many named staff praised)
Clean rooms and hotel
Good/central location
Varied/delicious breakfast (for many guests)
Spacious rooms (good size for price)
Welcoming reception and quick check-in
Good value for money
Cons:
Air-conditioning problems in some rooms
Inconsistent food/breakfast freshness; some negative food experiences
Pool issues: cold, limited hours, sometimes closed or poorly located
Construction noise near the hotel
Delays in service/requests during midday
Some facilities/equipment reported as broken

Categories

Cleanliness
9.8
Consistently praised across many reviews (Arabic, English, Hebrew, French) — guests frequently describe the hotel and rooms as very clean.
Service
10
Outstanding service: multiple guests thank and name reception staff (Nancy, Mohannad/Mohanad, Rami, Noor, Waleed, Janna) for helpful, welcoming and attentive service.
Location
9.9
Location repeatedly noted as very good — central, close to services, calm and safe area; several guests explicitly praise the location and convenience.
Room Quality
8.6
Rooms are described as spacious and generally in good condition, but there are recurring reports of air-conditioning failures in at least one room and occasional maintenance issues.
Amenities
8.3
Mixed: basic amenities are present, but several guests mention issues with the pool (cold, closed location, short opening hours) and some nearby construction/noise.
Value for Money
9.4
Perceived as good value by several guests (mention of large room for the price and repeat bookings); overall guests feel the stay is worthwhile for the cost.
Food and Beverage
8.7
Mixed feedback: many guests praise the breakfast as varied and delicious, while others report poor food instances, lack of freshness, and weak/poor coffee.
Overall Experience
9.7
Overall very positive experience emphasized across reviews — friendly staff, cleanliness, good location and many personal thank-you notes and recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:08

Property Description

Luxurious Accommodation
Kaya Hotel Amman, located in Amman, offers a luxurious stay with air-conditioned rooms, modern amenities, and a welcoming atmosphere. Guests can enjoy comfortable beds, a flat-screen TV, and a private bathroom in each room, ensuring a relaxing stay.

Convenient Facilities
This 4-star hotel provides a range of convenient facilities such as free WiFi, a business centre, concierge service, and airport transfers. The 24-hour front desk and room service cater to guests' needs promptly, while the daily breakfast offers a variety of delicious options to start the day right.

Ideal Location
Situated near major attractions like Temple of Hercules and Al Hussainy Mosque, Kaya Hotel Amman is the perfect choice for travelers interested in exploring the rich history and culture of the area. Book your stay now and experience luxury in the heart of Amman.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, May 12, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 2046 reviews
Cleanliness: 9.8
Service: 10
Location: 9.9
Room Quality: 8.6
Amenities: 8.3
Value for Money: 9.4
Food and Beverage: 8.7
Overall Experience: 9.7
R
Riccardo • couple • nl
9
Hotel molto carino e Staff davvero gentile.
Pros:

L'accoglienza dello Staff, in particolare Nancy Nwihi che ci ha fatto trovare la camera con le decorazioni, visto che eravamo in viaggio di nozze. La posizione permette di essere facilmente in centro in poco tempo. La vista della camera sulla moschea. Colazione buona e con tanta scelta.

Cons:

Forse il bagno è l'unica cosa della camera che può essere rivista ma nulla di che

2026-08-21 • via Nuitee
أيمن • couple • il
9
2026-08-20 • via Nuitee
A
Aamar • family_with_children • il
9
2026-08-20 • via Nuitee
D
Dr Wajd • extended_group • sa
10
2026-08-19 • via Nuitee
A
Anmar • solo_traveller • ae
8
Would come again great value for money
Pros:

Staff were very friendly and helpful always. Provided support anytime anything was needed. Every single one of the staff was great especially nancy and rami

Cons:

Breakfast was okay maybe bit more variety but not a big deal.

2026-08-19 • via Nuitee
M
Muhammad • solo_traveller • il
8
2026-08-19 • via Nuitee
M
Mustafa • couple • ps
9
رائع
Pros:

المكان قريب من مناطق حيوية واسواق تجارية منطقة الحسين وطاقم الفندق ودود ومرحب وعندهم اهتمام ومتابعة للضيف وقبل مغادرتي للفندق قمت بعمل حجز اخر لطريق العودة

2026-08-19 • via Nuitee
N
Nassim • solo_traveller • il
10
Pros:

بحبكو

2026-08-17 • via Nuitee
S
Samer • extended_group • il
9
2026-08-17 • via Nuitee
I
Ihab • extended_group • se
10
It was for one night, but I can say that the service was excellent and the staff's cooperation was wonderful.
2026-08-17 • via Nuitee
D
Dena • extended_group • il
10
Pros:

I would like to recommend you in this 4 stars hotel that feels like 5 stars and very clean rooms
The staf was very nice and very helpful specially nancy

2026-08-17 • via Nuitee
A
AHMAD • couple • il
10
Pros:

الاقامه كانت 10 / 10 ولو في اكثر كنت قييمت كل اشي اكثر من حيد بالفندق الخدمات الموقع العمال شكر خاص لجنى ولنانسي ولجمال

2026-08-17 • via Nuitee
L
lama • couple • il
10
2026-08-17 • via Nuitee
M
Maëva • extended_group • fr
10
2026-08-16 • via Nuitee
H
Hisham • solo_traveller • il
10
2026-08-16 • via Nuitee
D
Dai • couple • il
10
كانت اقامة رائعة والاوتيل رائع والموظفين رائعين ☺️
2026-08-16 • via Nuitee
M
Mahmoud • couple • il
10
Pros:

We had an absolutely amazing stay at this hotel! This was our third time staying here, and once again, the experience was wonderful from beginning to end.

The hotel is in a perfect location — very central, close and easily accessible to everything you need. It is incredibly convenient for getting around, while still being a comfortable and relaxing place to stay.

The hotel was spotless, comfortable, and beautifully maintained. The staff were absolutely amazing — friendly, welcoming, professional, and always happy to help. The level of service and personal attention we received was truly exceptional, and honestly, it is something we have never experienced at another hotel.

Every detail made us feel welcomed and valued, and the whole stay felt special and enjoyable. We had such a fantastic experience that we already know we will be coming back again.

Highly recommended! ⭐️⭐️⭐️⭐️⭐️

Cons:

كل شيء رائع

2026-08-16 • via Nuitee
D
Danya • extended_group • il
9
2026-08-15 • via Nuitee
M
Mahmoid • couple • il
10
Enjoyed my stay
Pros:

Nice and clean. Friendly staff.excellent customer service from all

Cons:

Good locations . Excellent staff

2026-08-15 • via Nuitee
M
Mustafa • family_with_children • se
10
Pros:

خدمة ممتازة نن ايتقبال نرو ونانسي، الافطار ممتاز خاصة اياد كان خدوم جدا، الهاوس كيبينج على اعلى مستوى خلصة عطا ارشيد، سوف اكرر الزيارة بالتاكيد

2026-08-13 • via Nuitee