The Residence Douz

Hotels
9.4 (320 reviews)
Route Touristique Ghlissia , Douz , tn

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Comfortable rooms
High-quality amenities
Cons:
Limited restaurant choices
Odor issues

Categories

Cleanliness
9.09
Overall cleanliness was generally praised, though some expressed concerns about odors.
Service
9.76
Staff were frequently described as attentive and helpful, enhancing guest experiences.
Location
9.6
The location near the Sahara was highly appreciated by many guests.
Room Quality
9.55
Rooms elicited positive comments for their comfort and luxury.
Amenities
8.78
Amenities were enjoyed, but some guests suggested improvements, particularly for the pool.
Value for Money
9.35
Most guests found the overall value aligned with the quality of their stay.
Food and Beverage
9.09
Food quality was praised but noted to have some room for improvement.
Overall Experience
9.97
Guests had a predominantly wonderful experience, highlighting their desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 14:09

Property Description

Luxurious 5-Star Oasis in Douz

Exquisite Amenities: The Residence Douz offers a seasonal outdoor pool, garden, terrace, and a top-notch restaurant. Enjoy air-conditioned rooms with free WiFi, each equipped with a private bathroom. For families, there's a kids' club and convenient room service.

Comfortable Rooms: Unwind in rooms featuring a desk, flat-screen TV, cozy bed linens, and fluffy towels, ensuring a relaxing stay.

Delightful Dining: Start your day with a buffet, continental, or vegetarian breakfast served every morning. The perfect way to energize before exploring Douz.

Experience luxury and comfort at The Residence Douz. Book your stay now for an unforgettable getaway.

Important information:

Children aged 15 years and below are not allowed to use the swimming pool.

This condition concern only the indoor swimming pool.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

9.4
Based on 320 reviews
Cleanliness: 9.09
Service: 9.76
Location: 9.6
Room Quality: 9.55
Amenities: 8.78
Value for Money: 9.35
Food and Beverage: 9.09
Overall Experience: 9.97
Z
zied • solo_traveller • tn
9
2026-02-10 • via Nuitee
M
mohamed dhib • extended_group • tn
7
Pros:

C'est vraiment très confortable

Cons:

l'obligation de dîner réveillon, c'était pas une bonne idée

2026-01-30 • via Nuitee
C
catherine • solo_traveller • fr
10
2026-01-29 • via Nuitee
A
Alissa • couple • us
10
Pros:

If you are heading to Douz, this is definitely the nicest option for accommodation. I am not really a resort person, and would have preferred a more intimate boutique Dar, but if you are into resort-style accommodation, you will be delighted! The grounds, rooms, and amazing breakfast are very luxurious.

Cons:

Felt a bit impersonal and disconnected from Douz.

2026-01-26 • via Nuitee
J
Julie • family_with_children • fr
10
Inoubliable
Pros:

Tout était parfait

2026-01-19 • via Nuitee
M
Mustapha • family_with_children • tn
10
Parfait
2026-01-19 • via Nuitee
K
Kerchaoui • family_with_children • fr
10
Top
Pros:

Personnel soignant très gentil

Cons:

Tous

2026-01-19 • via Nuitee
S
Serge • family_with_children • fr
9
Un très beau moment inoubliable
Pros:

Un endroit magique et paisible pour se ressourcer dans la quiétude du désert.

Cons:

L’eau de la douche est froide, étonnant !!!!

2026-01-19 • via Nuitee
T
Tomose • couple • pl
10
Pros:

Stylishly decorated villas. Luxury and comfort in every detail. Plus a breakfast fit for a maharajah. Don't miss the opportunity to stay here.

2026-01-19 • via Nuitee
S
Scott • family_with_children • us
7
Pros:

Nicest of Douz hotels options, located in shared "tourist zone". Our suite was very spacious, and the furniture and decorations were great. Everyone liked the dinner there. The hotel-arranged camel walk was a big success. Breakfast was opulent and generally staff were helpful

Cons:

Our principal issues were around our group suite. First, there was an unreasonable number of flies -- I killed four in different parts of my bedroom but couldn't get at least a couple more. The adjoining bathroom had another half-dozen -- I gave up after killing a couple there.

Second, we found the lights entirely unmanageable. Among the five of us sharing the suite, no-one could figure out how to make the bedrooms entirely dark without hitting master switches for the entire suite. So folks reading and folks showering had their lights all turned off by folks in different bedrooms at opposite sides of the suite. (And why should each room have a kill switch to the other room's lights?)

There were a few more minor issues as well -- the coffee maker which immediately leaked the water put into it. Staff that, when swapping this out for a working pot, left the tray behind with the half-inch of leaked water. and so on.

Our individual stay would be rated a bit lower, but I am assuming that the flies and perhaps other issues were due to our particular room not having been used recently.

Not relevant to our rating but... Front staff seemed a bit lost; no-one there on Sunday seemed to know we had a camel expedition arranged (although the weekday staff had in fact taken care of things). Upon checkout, staff asked "did you enjoy your stay?" When the response was 'it was disappointing', there was no followup question ("How so?") but a silence, followed by "here's our QR code to fill out a TripAdvisor review." (But we were, earlier, able to get good directions for a gas station and to send extra money to our camel drivers.)

2026-01-09 • via Nuitee
R
Raggi • extended_group • it
8
2026-01-07 • via Nuitee
K
KARIM • couple • fr
10
Pros:

Parfait petit déjeuner digne d'un 5 étoiles

2026-01-05 • via Nuitee
D
damien • family_with_children • fr
9
Pros:

Location is great, right at the doorstep of the Sahara. The villa are spacious and well furnished - the spa is also great, combining a well-equipped fitness center and an amazing Hammam. Food and service are great, coherent with the standard of such hotel (i.e. above the Tunisian' standards).

Cons:

the property is well-located, albeit villa 12 is just next to the road and the place used by quad throughout the day, which is triggering some noise. Also, while the interior of the villa is super clean, the outside is of a different kind - we went thought the stair and up to the roof top... which is obviously not a space we are supposed to visit. That's a shame, as enjoying some view from the rooftop of the villa is a nice experience.

2026-01-05 • via Nuitee
R
Roberto • couple • it
10
2026-01-03 • via Nuitee
G
Georgia • couple • ch
10
2026-01-03 • via Nuitee
L
Luca • extended_group • it
9
Struttura assolutamente sopra la norma, con prezzi adeguati al lusso
Pros:

Struttura formata da decine di piccole ville, con una camera o più camere. Spaziose e lussuose, arredate con cura. Spazi comuni elegantissimi. Siccome la struttura è molto grande, c’è un sistema di trasporto veloce e gratuito con le golf car elettriche. Personale di un certo livello e disponibilissimo. Cibo di buona qualità.

Cons:

Circa 5-6 km fuori da Douz, più tranquillo ma bisogna muoversi con mezzo proprio o con taxi ( che non arriva mai). Se il prezzo molto alto della camera può essere giustificato dalla ricercatezza e lussuosità, non definirei equo il prezzo di circa 50 euro a testa per la cena. Buffet di buona qualità e una bottiglia di vino bianco imbevibile.

2026-01-02 • via Nuitee
A
Antonella • extended_group • it
8
2026-01-02 • via Nuitee
A
Anis • extended_group • fr
8
2026-01-02 • via Nuitee
H
hachemi • family_with_children • fr
10
En couple ou en famille vous trouverez convivialité chaleureux accueillant prévenant etcccc
Pros:

Séjour exceptionnel le personnel idem je conseil très fortement

Cons:

Absolument tout

2026-01-02 • via Nuitee
R
Reymond • couple • fr
3
hébergement, personnel très bien . Restauration nulle,
Pros:

PDJ quelconque, très très moyen

Cons:

LA RESTAURATION
nourriture insipide. Pas de goût. Servie froide. Très grosse amélioration à apporter car très chère par rapport à la qualité.
Pour le dîner du 30, assiettes qui débordent, viandes trop cuites, les légumes soit disant sautés à l'ail sont en fait des légumes remplis d'eau' non sautés et aucun goût de l'ail, immengeables
Pour le déjeuner du 31, club sandwich froids, frites froides....
Pour le réveillon du 31, nous avions réservé un dîner berbère sous la tente. Le feu bien trop loin de la tente ne chauffe rien et de plus personne pour l'entretenir....le repas berbère s'est transformé en repas de réveillon du restaurant, des titres à rallonge pour un nombre de plats qui arrivent froids, sans goût, aucun plaisir à regarder les plats si ce n'est de les retourner. Repas berbère : carpaccio de poisson tout juste sorti du frigo donc sauce gelée...soupe de potiron froide après le poisson ??? Agneau beaucoup trop cuit avec legumes sans goût le tout froid. Nous avons annulé les autres plats pour passer au dessert...attente de plus d'une 1/2 heure pour une assiette trop sucrée...nous nous sommes enfuis. Le prix de 600 tnd pour ce repas est un vol manifeste, l'idée de la tente et du repas berbère est excellente dans le contexte de l'hôtel mais encore faut il aller au bout et offrir aux clients un vrai repas berbère et une attention particulière autour de cette tente sachant qu'il fait froid le soir et aménager cette tente afin qu'elle soit un peu plus chauffée. Les plats arrivent froids dans un endroit où déjà il fait froid, rien ne nous a été épargné. GROSSE GROSSE DECEPTION pour ce réveillon horriblement trop cher

2026-01-02 • via Nuitee