The Residence Douz

Lacked a bit of vibe/ atmosphere. No live music or entertainment in the evenings (no board games). The pool area was a bit lacklustre… no towels or umbrellas out. The pool bar shut and pool service was slow.
The menu also didn’t show what the food was in each dish so was hard to order.

Staff not trained properly, too slow in everything, waiter took the order and 15 min after another person comes with the waiter and takes the order again then 40 min after food comes, they offer to take it to my villa, I arrive to the villa and food not there, called reception they said it will take 45 min to prepare the food, I said food was already ready before I leave to my villa and your colleague was meant to bring it, I had to wait another 30-40 min for someone to bring the food that was ready more than 1h ago. At check in we ask the guy how to put the heating he presses some buttons and says it’s on, we come back to the room after 4h and it’s still cold, turned out he doesn’t even know how to operate the heating. If a hotel charges premium price the service needs to follow.

Intimité du lieu , gentillesse de l’équipe

le petit déjeuner manquait de divertissement, les enfants n’ont pas eu

Peut être un petit bémol sur le Spa hammam pas suffisamment chaud et soins un peu cher

l'obligation de dîner réveillon, c'était pas une bonne idée

Felt a bit impersonal and disconnected from Douz.

Tous

L’eau de la douche est froide, étonnant !!!!

Our principal issues were around our group suite. First, there was an unreasonable number of flies -- I killed four in different parts of my bedroom but couldn't get at least a couple more. The adjoining bathroom had another half-dozen -- I gave up after killing a couple there.

Second, we found the lights entirely unmanageable. Among the five of us sharing the suite, no-one could figure out how to make the bedrooms entirely dark without hitting master switches for the entire suite. So folks reading and folks showering had their lights all turned off by folks in different bedrooms at opposite sides of the suite. (And why should each room have a kill switch to the other room's lights?)

There were a few more minor issues as well -- the coffee maker which immediately leaked the water put into it. Staff that, when swapping this out for a working pot, left the tray behind with the half-inch of leaked water. and so on.

Our individual stay would be rated a bit lower, but I am assuming that the flies and perhaps other issues were due to our particular room not having been used recently.

Not relevant to our rating but... Front staff seemed a bit lost; no-one there on Sunday seemed to know we had a camel expedition arranged (although the weekday staff had in fact taken care of things). Upon checkout, staff asked "did you enjoy your stay?" When the response was 'it was disappointing', there was no followup question ("How so?") but a silence, followed by "here's our QR code to fill out a TripAdvisor review." (But we were, earlier, able to get good directions for a gas station and to send extra money to our camel drivers.)

the property is well-located, albeit villa 12 is just next to the road and the place used by quad throughout the day, which is triggering some noise. Also, while the interior of the villa is super clean, the outside is of a different kind - we went thought the stair and up to the roof top... which is obviously not a space we are supposed to visit. That's a shame, as enjoying some view from the rooftop of the villa is a nice experience.