Hotel The Al Aqsa

Hotels
6 (141 reviews)
Shamim Center, Zakir Hossain Road, Khulshi , Chittagong , bd

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Friendly housekeeping staff
Good breakfast
Cons:
Rude front desk staff
Poor cleanliness
Broken amenities
High pricing

Categories

Cleanliness
5.5
Multiple complaints about room cleanliness and lack of amenities such as fridges.
Service
4.5
Poor experiences with front desk staff and issues related to overcharging and rude behavior.
Location
8
Location was mentioned as good for the family.
Room Quality
5.5
Rooms were noted to be spacious, but issues with the washroom and broken fixtures reported.
Amenities
5
Lack of basic amenities like working WiFi and no spa despite high rates.
Value for Money
5.5
Overall dissatisfaction with pricing in relation to quality of service and amenities offered.
Food and Beverage
7.5
Breakfast was positively noted, but overall dining experience not detailed.
Overall Experience
6.5
Experience overall was disappointing due to numerous issues despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:36

Property Description

Luxurious Accommodation
Experience comfort and style at The Al Aqsa in Chittagong. Our 3-star hotel provides room service and a 24-hour front desk for your convenience. Relax in guest rooms equipped with a flat-screen TV, air conditioning, and a desk.

Delicious Dining
Indulge in a culinary journey at our on-site restaurant. Treat your taste buds to a variety of delicious dishes while enjoying the vibrant city views.

Convenient Location
Located just 15 km from Shah Amanat International Airport, The Al Aqsa offers easy access for travelers. Explore the city with ease and return to a cozy retreat at our hotel.

Book your stay at The Al Aqsa now for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6
Based on 141 reviews
Cleanliness: 5.5
Service: 4.5
Location: 8
Room Quality: 5.5
Amenities: 5
Value for Money: 5.5
Food and Beverage: 7.5
Overall Experience: 6.5
S
SAYED • couple • bd
2
2026-01-24 • via Nuitee
D
Daniel • extended_group • ro
5
Overall this hotel needs more upgrading and improvment
Pros:

Location was really good

Cons:

Not clean enough, didn’t provide a hairdrier, no TV amd no hot water in one room. Too much noisy, you could hear loud all the traffic from early morning

2026-01-23 • via Nuitee
M
Md Fakhrul • couple • bd
1
2026-01-19 • via Nuitee
M
Md Fazle Hassan • family_with_children • bd
5
2026-01-11 • via Nuitee
M
Mohammed Majedul • solo_traveller • bd
4
Rent was high and not according to standard
Pros:

Room was spacious

Cons:

Washroom was very small. Hot water not available.

2025-10-09 • via Nuitee
N
Nur • couple • bd
5
2025-09-03 • via Nuitee
U
uttam • couple • bd
3
2025-09-03 • via Nuitee
K
Kazi Afrida • family_with_children • gb
2
Front desk staff are rude and give a bad reputation to Bangladeshi hospitality. My husband is non-Bengali and this was h
Pros:

The rooms had air conditioning, house keeping staff were friendly and polite and location was good for my family.

Cons:

The WiFi did not work. The toilet seat was broken. The TV was broken. There is no security on the hotel, anyone can walk straight to your room. The sockets in the room were broken and we relied on a portable charger to charge devices. Front desk staff and hotel manager were rude and argumentative. They tried to overcharge us from the moment we turned up for check in by giving reasons such as “we charge VAT a second time” which was illogical (I showed them the booking.com breakdown of VAT but they weren’t satisfied). They showed me someone else’s booking by a complete different name and said this is how much my stay will be which was almost 10k BDT over what I had booked on booking.com. I told them that isn’t my name or anyone I know but they said there was a spelling mistake. Although I’m not sure how ‘Afrida’ can be misspelled for ‘Mohammed’. Then tried to overcharge us by giving us a much higher exchange rate which I had to show them multiple exchange bureau rates online to get them to agree to the correct rate. We were charged the rate on the day we booked which did not agree with booking.com’s policy of using the rate on the day of check in. Regardless of what I showed them, they were incredibly difficult to communicate with even though I speak fluent Bengali and English. We left our stay 5 nights early because the front desk staff were constantly pestering for money in the days following check in when it was agreed we would pay the remaining balance (less deposit that was paid on check in) on the day of check out, as is normal with every other hotel. They are an embarrassment to Bangladeshi hospitality. It was my non Bengali husband’s first time in Bangladesh and the behaviour from the minute we walked in was appalling. Their behaviour ruined what should have been a lovely stay, displaying the helpful and kind nature of our people. We’ve been let down by this horrible excuse of a hotel.

2025-08-27 • via Nuitee
S
Samota • extended_group • bd
3
2025-08-18 • via Nuitee
A
Ahmmed • couple • bd
10
2025-08-10 • via Nuitee
R
Rahman • solo_traveller • bd
3
2025-08-01 • via Nuitee
S
Sami • couple • bd
10
2025-07-17 • via Nuitee
D
Debnath • solo_traveller • bd
8
2025-07-12 • via Nuitee
M
Mohammed • review category business travellers • bd
10
Exceptional
2025-07-07 • via Nuitee
I
Islam • young couple • bd
8
Very good
2025-06-28 • via Nuitee
J
Jenan • review category business travellers • bd
1
Bad
Pros:

Nothing but just the location

Cons:

Shower, room size, they don't have spa even they charged me more than booking.com.showed

2025-06-24 • via Nuitee
S
Saha • family with young children • bd
4
Disappointing
Pros:

The breakfast was good. staff were friendly. The rooms were spacious

Cons:

I have taken 5 rooms. I have stayed there last year too and it was way better than now. This time none of the rooms had a fridge, none of the rooms were clean enough. I wasnt provided with a wifi password during my stay although they had wifi

2025-06-16 • via Nuitee
M
Md • review category business travellers • bd
5
Passable
Cons:

The size of room was too small. Things were not good. No proper senitation system . Broken hand shower.

2025-05-21 • via Nuitee
I
Islam • young couple • bd
8
Very good
2025-05-18 • via Nuitee
A
Arafat • solo traveller • bd
4
Disappointing
2025-05-02 • via Nuitee