Hyatt Place Nashville/Green Hills

Hotels
•
Hyatt Place
8.8 (403 reviews)
3818 Bedford Avenue , Nashville , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location (near attractions, Bluebird Cafe, mall)
Frequent mentions of cleanliness
Friendly and helpful staff
Comfortable rooms and couch area
Quiet, pleasant neighborhood
Modern rooms
Cons:
Breakfast/food frequently criticized or unavailable
Understaffed/overworked staff at times causing delays
Occasional housekeeping lapses (stained sheets, missed cleaning)
Tight parking and broken pool reported
Some rooms have small/tiny bathrooms or limited accessibility features
A few maintenance/safety concerns (no hot water, noisy elevator)

Categories

Cleanliness
9.6
Multiple guests praise cleanliness ("clean", "Excellent, clean"), though a few isolated issues were reported (stained sheets/makeup on bedding, one report of no hot water). Overall generally very clean with occasional lapses.
Service
9.2
Staff are frequently described as friendly and helpful; several guests explicitly praise the staff. There are repeated notes about lean/overwhelmed staffing leading to waits and limited service at times, but the tone is overall positive.
Location
10
Location is consistently highlighted as a major positive (near Bluebird Cafe, between attractions, walking distance to mall); many guests say it is ideal for their plans.
Room Quality
8.6
Rooms are described as comfortable and modern with a notably comfortable couch; some guests report small/tiny bathrooms and layout issues (small sink area, only shower), and occasional readiness/maintenance issues.
Amenities
8
Amenities are mixed: generally modern, but guests reported a broken pool, tight parking, and limited/unstable food service due to understaffing; breakfast offerings were inconsistent.
Value for Money
7.4
Several guests felt the hotel was pricey for what was delivered (comments like "expensive for what you get" and comparisons to nicer/cheaper alternatives), indicating perceived lower value.
Food and Beverage
7.8
Many comments criticize breakfast and food ("breakfast was gross", limited options, taste issues, food unavailable at times), though a few found it acceptable; overall below the hotel's other strengths.
Overall Experience
9.8
Despite some service and food shortcomings, most guests report a positive overall stay (would stay again, very much worth it, enjoyable, quiet and comfortable), driven largely by location, cleanliness, and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 12:24

Property Description

Modern Accommodation
Enjoy comfortable rooms equipped with all the essentials for a relaxing stay, including a seating area, flat-screen TV, and private bathroom.

Dining Experience
Indulge in a variety of delicious American and BBQ cuisine options at our onsite restaurant, with special dietary requests catered to.

Convenient Location
Explore popular attractions like Vanderbilt University and Ryman Auditorium, located just a short distance away. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Guest Reviews

8.8
Based on 403 reviews
Cleanliness: 9.6
Service: 9.2
Location: 10
Room Quality: 8.6
Amenities: 8
Value for Money: 7.4
Food and Beverage: 7.8
Overall Experience: 9.8
J
Janice • family_with_children • us
10
2026-08-28 • via Nuitee
A
Abel • family_with_children • us
10
2026-08-08 • via Nuitee
V
Vernon • couple • us
9
2026-08-03 • via Nuitee
G
Gloria • family_with_children • us
6
Nice Hotel, nice area
Pros:

Very nice hotel

Cons:

No hot water.

2026-07-21 • via Nuitee
C
Carolyn • solo_traveller • us
10
Pros:

This is a great location. The customer service is excellent have stayed several times during the past year.

2026-07-17 • via Nuitee
J
Jennifer • family_with_children • us
5
Expensive for what you get. Marriot was nicer for less.
Pros:

Good location and approximation to where I needed to go.

Cons:

Sheets had not been changed, make up stains still on them from previous guest. Had to strip the bed myself. Elevator made a weird noise and felt unsafe. Room was not ready even though my arrival was an hour beyond when I requested. Leaving the hotel for food wasn’t the easiest as it needs a red light there. Parking was tight.

2026-07-15 • via Nuitee
X
xiaoqiu • couple • cn
10
2026-07-13 • via Nuitee
S
Sandra • couple • us
8
We would stay there again if we came back to Nashville.
Pros:

The location was great for what we wanted to do. We loved the room overall. The bathroom was our only complaint. The sink area is too small, and there's too much space next to the toilet. I broke my ankle a couple of months ago and have problems getting up. There wasn't much to hold on to to for support. This, of course, is a me problem that will get better. The sink area, however, could be expanded since there's so much room. It was not an ADA room, so there was no reason we could see for that. We really liked the couch area. It was way more comfortable than what we've experienced in other hotels.

Cons:

I combined that with the positives above. The bathroom sink area.

2026-06-29 • via Nuitee
D
Deairra • solo_traveller • us
10
2026-06-19 • via Nuitee
N
Nada • solo_traveller • us
10
Pros:

Clean
Nice stuffs

2026-06-09 • via Nuitee
J
Jessica • couple • us
10
The area is great, right in between everything.
Pros:

The area

2026-06-08 • via Nuitee
H
Hoby • solo_traveller • us
5
Lacking
Pros:

Location was nice. Close to Opry.

Cons:

Tiny bathroom, broken pool, poor breakfast, stayed 4 days,got towels 1 day and no cleaning or new bedding any days
Had dogs barking next door 1 night. Front desk people seemed really no to care.

2026-06-05 • via Nuitee
B
Bass • couple • us
8
Excellent, clean. Comfortable
Pros:

Location

Cons:

Nothing to dislike

2026-06-01 • via Nuitee
C
Chris • couple • us
10
2026-05-31 • via Nuitee
A
Annette • solo_traveller • us
10
2026-05-30 • via Nuitee
C
Constance • extended_group • us
5
Great location and lovely hotel but don’t plan on eating there.
Pros:

Great location, modern and clean rooms.

Cons:

Their food offerings were not available and staff seemed very overwhelmed and understaffed.

2026-05-27 • via Nuitee
G
Gail-S • solo_traveller • za
8
Hyatt Place
Pros:

Clean and comfortable.

Cons:

Staff weren't very helpful. Breakfast wasn't great. A bit overpriced for what it was.

2026-05-22 • via Nuitee
C
Carrie • couple • us
10
I would stay there again. Very much worth it!! Staff was friendly and helpful. Beautiful area.
Pros:

It was not in a high traffic area. Very quiet and beautiful.

Cons:

There was nothing I didn’t like. They were very accommodating and helpful.

2026-05-18 • via Nuitee
N
Nancy • solo_traveller • us
8
Location near Bluebird Cafe
Pros:

The location was good based on the activities we had planned

Cons:

Parking places tight. Easy walking to grocery, other retail

2026-05-13 • via Nuitee
M
Mac • couple • us
1
Hotel sucks
Pros:

Nothing

Cons:

Everything

2026-05-07 • via Nuitee