Muscatel Roma - 400 Mts from Mall Road

Hotels
8.2 (199 reviews)
28 Gandhi Road Limbugaon , Darjeeling , in

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Facilities

Restaurant
Room service
Family rooms
Luggage storage
Ironing service
Kid meals
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Cold rooms
Noise disturbances
Lack of heating

Categories

Cleanliness
6.8
Guests appreciated the cleanliness overall, but some mentioned issues like dampness and mold.
Service
6.8
Mixed feedback on service quality, with some guests suggesting a need for more attentive staff.
Location
7.3
The convenient location near the mall, cafes, and restaurants was well-liked by guests.
Room Quality
5
Rooms were criticized for being cold, with some guests experiencing discomfort due to lack of heating.
Amenities
5
No specific mentions of amenities in the provided reviews.
Value for Money
5
No direct feedback on the value for money aspect.
Food and Beverage
5
No specific feedback on food and beverage services.
Overall Experience
6.5
Mixed reviews on the overall experience, with some guests facing issues like noise disturbances and lack of staff presence.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 09:52

Property Description

Convenient Location
Located just 400 meters from Mall Road, Muscatel Roma offers a prime spot in Darjeeling, close to popular attractions like Tiger Hill and the Himalayan Mountaineering Institute And Zoological Park.

Comfortable Accommodation
Enjoy a comfortable stay in the 3-star family rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Exceptional Services
Experience top-notch services including a restaurant, room service, and a 24-hour front desk ensuring all your needs are met during your stay at Muscatel Roma.

Ready to experience a delightful stay in Darjeeling? Book your room at Muscatel Roma - 400 Mts from Mall Road now!

Important information:

Please note that the property does not accept reservations from local residents

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 199 reviews
Cleanliness: 6.8
Service: 6.8
Location: 7.3
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 6.5
K
Khusbu • solo_traveller • gb
10
Must choose this property if you wanna be close to the main market.
Pros:

The rooms are neat and clean. Staffs are very professional

Cons:

Nil

2026-01-26 • via Nuitee
S
Sachin • couple • in
6
2026-01-21 • via Nuitee
A
Aditya nath • couple • in
1
2025-11-22 • via Nuitee
M
Madhusudan • solo traveller • in
7
Good
2025-06-17 • via Nuitee
S
Susan • solo traveller • gb
5
Damp and cold
Pros:

Clean. Comfortable bed. Pleasant reception staff. Location convenient to the mall, cafes and restaurants.

Cons:

Would have been a much higher score but the room was damp (mould all over the ceiling)and very cold; the only way I could keep warm was in bed with a double layer of duvet plus a blanket. I asked for a heater (for which I was willing to pay extra) but none could be found which were compatible with the sockets. This spoilt my stay in Darjeeling, and I left feeling quite ill, and with my breathing affected. This room is not suitable for occupation.

2025-02-12 • via Nuitee
S
Sumit • young couple • in
5
Passable
Cons:

Rooms are very cold, Room heater should be provided.

2025-01-16 • via Nuitee
U
Uttam • with friends • in
10
Exceptional
2025-01-08 • via Nuitee
Y
Yeshilw • young couple • in
1
Other guest was very loud with speaker on till 3am and they was no staff present when I went to receptions
Pros:

Yes but staff need to be little more cooperative and be good at their work other guest was making noise till 3am no staff was there

2025-01-05 • via Nuitee
A
Alicia • young couple • gb
2
Cold, uncomfortable and mould ridden
Pros:

The only positive about this accommodation was a helpfulness from the staff. In particular the gentleman who got us an extra towel as there was only one in the room.

Cons:

Despite other reviews, our stay was sadly not so great. We booked the deluxe Queen room but on arrival there was a lot of mould in the room and it was very damp and cold. The bath mat was also soaking wet. Luckily, there was another room to move into although lower grade with a less desirable view. This room was also cold, the windows provide no insulation and there is no option of heating at all. All they could offer was an extra blanket. Because of the cold, the bathroom floor is always wet - a squeegee would be really useful here.

Most importantly, the bed was so uncomfortable. We had an old mattress and you could feel every metal spring.

All of this was made worse by the fact we were forced to pay a higher rate for the “deluxe” room on checkout, as this was our original booking. When we explained about the mould, it wasn’t taken seriously and they said we needed to pay for what we booked. Not great customer service and wouldn’t recommend staying here.

2024-11-19 • via Nuitee
R
Rajib • family with young children • gb
7
Good
2024-09-02 • via Nuitee
K
Kushal • solo traveller • in
10
Exceptional
2024-07-16 • via Nuitee
D
Dixit • family with young children • in
7
Good
2024-07-11 • via Nuitee
C
Christian • solo traveller • ch
8
Very good
2024-06-17 • via Nuitee
N
Norman • family with young children • in
8
Very good
Pros:

Clean and hygiene

Cons:

Location

2024-05-22 • via Nuitee
B
Basanti • young couple • in
7
Nice stay
Pros:

Clean and tidy

Cons:

Long slope from the mall road which is not good for aged people ! Its so high to reach through the road
You should book a cab all time to reach the room !!
If you are cardiac patient then dont book

2024-05-11 • via Nuitee
S
Saiful • family with young children • bd
7
Good
2024-04-16 • via Nuitee
M
Md. • family with young children • bd
6
Pleasant
2024-02-28 • via Nuitee
S
Sayani • young couple • in
8
Very good
2024-01-30 • via Nuitee
S
Sidharthr • family with young children • in
5
Passable
Pros:

Large room, we were a family of three so our child of 9 could sleep comfortably as well.spacious is what we had booked.

Cons:

Staff lost ,not proactive, clueless not trained properly,
Dinner came in a plastic tray with bland taste portions were less.

2024-01-13 • via Nuitee
M
Md • young couple • in
1
Bad
Pros:

Worst service

Cons:

Dirty in condition

2024-01-06 • via Nuitee