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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Steam room
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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CCTV outside property
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Process in place to check health of guests
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.
Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.
Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.
Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.
For group bookings of 10 guests or more, the property requests a deposit of £20 within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.
Kindly note the Classic Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.
Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
No special conditions apply for groups.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 13 years old stay for £10 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.
Location
Guest Reviews
Comfy bed, nice breakfast, great location, friendly staff
Advised I was given a 'downgraded' room after booking a deluxe. There were no proper TV channels, and the remote was not clean. Very noisy in the evening, the guests were very loud in early hours.
Location is perfect for walking into town. Lots around it. Staff very friendly and welcoming, happy to help. Room was big with plenty of room to walk around. Beds were comfy and we all had a great night's sleep.
Not enough plug sockets near the beds. Could do with a plug socket near the big mirror too so you can dry your hair if there is more than one person getting ready (personal opinion i know). Also, when you've paid for parking, and you have to move by 12pm check out day. If you want a walk back into town, it will cost you £5 per hour to stay in carpark!!!!
Location was great, easy to walk into the city and along canal. Standard room was OK but we upgraded which was much better. Staff very friendly and efficient. Also on site secure parking is a bonus.
Breakfast could have been much better, no fresh fruit only tinned. No decent muesli or granola, only white bread no brown to offer. OK if you wanted cooked but jot much alternative.
The staff were all lovely - kind, helpful and always smiling. The room was very clean and the bed was quite comfortable (although a bit hard for me). The shower was fantastic.
I was expecting something quaint from an old mill, but instead of a nice view of a canal, our room looked on to a very busy flyover. The windows had restrictors on so you could barely open them.
The room was featureless and all beige - walls, carpet and furniture with only a big television on the wall that didn't work properly.
The breakfast was awful! Tinned fruit in individual bowls, pre toasted, white sliced bread. I can't comment on the bacon and eggs because I didn't eat them (I'm vegetarian). The croissants were inedible and the little plastic pots of jam were horrible. We were staying for 3 nights and after the first breakfast, for the first time ever I think, we abandoned the other 2 breakfasts that were already paid for, and found somewhere in town to eat. And there were some great options there. Chester is a wonderful city.
Close to centre, late check in, good breakfast included staff friendly
Pillows were rock hard, noises from other rooms
Warm and welcoming staff. Hotel was clean and fresh. The location was perfect for walks by the waterside and shopping in the city.
Loved the added bonus of a veranda to be able to sit out on.
Nice place with lovely care and I am sorry we didn't use the spa. Food was very good and the staff friendly and helpful.
We had lots of bags and some way to the room. The elevator was not always going our way .
Food. Building. Staff.
Bed uncomfortable. Pillows hard.
Excellent location. Clean comfortable room. Spa was splendid. Staff helpful and friendly. 👌
No complaints
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