MILL Hotel & Spa

Hotels
•
Bespoke Hotels
8.3 (19874 reviews)
Wilton Street , Chester , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
7.94
Some reviewers mentioned issues with dirty rooms and bathrooms.
Service
9.41
Most reviews praised the staff as friendly and helpful.
Location
8.95
Positive feedback on the hotel's location being near the city centre.
Room Quality
7.4
Some rooms were described as dated and uncomfortable.
Amenities
8.43
Amenities like the pool and spa received positive mentions.
Value for Money
7.89
Some guests found the pricing to be unreasonable.
Food and Beverage
7.44
Breakfast was criticized for being greasy and not nice.
Overall Experience
8.91
Overall, guests enjoyed their stay, with some exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:53

Property Description

Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.

Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.

Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.

Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.

Important information:

For group bookings of 10 guests or more, the property requests a deposit of £20 within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.

Kindly note the Classic Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.

Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 19874 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
D
Dave • couple • gb
9
Great Hotel with good facilities
Pros:

all good, we read some reviews beforehand and we could not fault in any way. Well worth a visit.

2026-09-19 • via Nuitee
L
Linda • solo_traveller • gb
9
Pros:

Hotel bar and restaurant, excellent food in both and very hospitable staff despite being very busy with large groups.
Good safe car park available. Bedroom large and comfortable.

Cons:

The very, very small shower room. There was no where to hang towels and the shower was quite difficult to get into and out of if you had any type of disability.

2026-09-19 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

The views of canal

Cons:

Nothing

2026-09-19 • via Nuitee
N
Nicki • solo_traveller • gb
2
Pros:

Breakfast was ok

Cons:

Given the wrong room quite clearly,extremely dated,bathroom was terrible,10 thousand mile walk to our room
Had to do a search to actually find extra plug sockets.
Right next to a busy road
All in all a below average experience

2026-09-19 • via Nuitee
S
Stephen • solo_traveller • gb
10
Pros:

Staff were amazing

Cons:

Nothing

2026-09-19 • via Nuitee
C
Christine • couple • gb
8
Good for a 4night break.
Pros:

Breakfast good, room clean but compact. It was on the 5th floor overlooking the canal but close to the dual carriage way flyover so noisy. No air con and very hot the day we arrived. The location was good for access into the city. It was about a 15 minute walk from the train station.

2026-09-19 • via Nuitee
K
Kirsten • family_with_children • au
8
Pros:

Location, staff, pool

Cons:

Bed wasn’t the most comfy

2026-09-19 • via Nuitee
D
David • couple • gb
6
An ok place to stay for a few nights with a great breakfast.
Pros:

Location, excellent breakfast, good size rooms.

Cons:

No air conditioning. Rooms tired and hotel in general is tired and needs updating. For example the letter a on the word spa on the hotel sign has dropped off. That is a reflection of the general condition of the hotel. The sauna and thus the steam room were apparently being refurbished and were closed.

2026-09-19 • via Nuitee
W
Webster • couple • gb
6
Cons:

Bathroom and breakfast

2026-09-19 • via Nuitee
B
Baker • solo_traveller • gb
10
Pros:

Everything ,lovely staff and hotel

2026-09-19 • via Nuitee
M
Martin • couple • im
8
2026-09-19 • via Nuitee
S
Stephen • solo_traveller • gb
9
Lovely Stay!
Pros:

Location, food, nice and quiet room also the pool.

Cons:

Car parking charge!

2026-09-19 • via Nuitee
S
sonia • couple • gb
8
2026-09-19 • via Nuitee
J
Jayne • couple • gb
7
Ok
Pros:

Location

Cons:

A little dated

2026-09-18 • via Nuitee
R
Rosemary • couple • gb
9
Loved it. Convenient and would definitely stay here again if coming that way.
Pros:

I have to be gluten free and this was catered for easily. Breakfast was great. The room was a little small e.g. no shelves to put clothes on, but hanging space was good. For a short stay it was good. Location ideal for the town, buses and trains. We were lucky to have a room looking at the canal. What a pleasure.

Cons:

I don’t think it would be possible with the size of the room, but a shelf to unpack clothes would have been good. However it was only a small issue.

2026-09-18 • via Nuitee
D
Dawn • solo_traveller • gb
9
Mill hotel spa
Pros:

Staff helpful and friendly
Clean and good facilities
Breakfast good

Cons:

A little dated furniture but rooms comfortable

2026-09-18 • via Nuitee
M
Margaret • couple • gb
9
2026-09-18 • via Nuitee
H
Hilary • couple • gb
9
Pros:

food was very nice

2026-09-17 • via Nuitee
R
roger • solo_traveller • gb
9
2026-09-17 • via Nuitee
G
Gail • couple • gb
10
Enjoyable stay
Pros:

The location

2026-09-17 • via Nuitee