MILL Hotel & Spa

Hotels
Bespoke Hotels
8.3 (17673 reviews)
Milton Street , Chester , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
7.94
Some reviewers mentioned issues with dirty rooms and bathrooms.
Service
9.41
Most reviews praised the staff as friendly and helpful.
Location
8.95
Positive feedback on the hotel's location being near the city centre.
Room Quality
7.4
Some rooms were described as dated and uncomfortable.
Amenities
8.43
Amenities like the pool and spa received positive mentions.
Value for Money
7.89
Some guests found the pricing to be unreasonable.
Food and Beverage
7.44
Breakfast was criticized for being greasy and not nice.
Overall Experience
8.91
Overall, guests enjoyed their stay, with some exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:53

Property Description

Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.

Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.

Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.

Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.

Important information:

For group bookings of 10 guests or more, the property requests a deposit of 25% within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.

Kindly note the Standard Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.

Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 17673 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
J
JOHN extended_group gb
10
Very warm and welcoming staff who couldn’t do enough for us excellent food and choices
Pros:

Lots of choices for breakfast and piping hot, the location was really nice overlooking the canal

Cons:

Wished we had stayed for a few more nights and if I had to be really picky only one lifts got a little busy at certain times

2026-03-21 via Nuitee
T
Terence couple gb
7
Lovely staff, breakfast was disappointing. Car park charge was the only reason I wouldn’t come back.
Pros:

The hotel was lovely & the staff were lovely.

Cons:

Charged £12 to park my car, think that’s out of order considering we are paying good money to stay here.

2026-03-21 via Nuitee
J
Joanne couple gb
9
2026-03-21 via Nuitee
T
Tabsroberts couple gb
9
Loved it and will deffo be back
Pros:

Spa and pool was amazing. My partner is coeliac and they were amazing in accommodating him for breakfast.

Cons:

There was no remote for the tv in the room and the couch was very uncomfortable and outdated but we didn’t spend much time in the room so not too much of an issue

2026-03-21 via Nuitee
P
Paula solo_traveller gb
10
Pros:

Room, breakfast. Staff. Spa.

2026-03-21 via Nuitee
N
Nest couple gb
10
A gem of a hotel ,perfect for a stay in Chester. Near to everything but far enough to be peaceful.
Pros:

Clean ,friendly staff. Layout of the hotel. Large rooms very comfortable.

Cons:

Our room was on the side of the traffic.bit noisy

2026-03-21 via Nuitee
G
Gill couple gb
9
Great Stay
Pros:

Friendly, efficient staff, great facilities, very good location, and spacious room.
Really good breakfast and restaurant food very good.

Cons:

A couple of small issues with our meals in restaurant but in the whole it was a very good meal.

2026-03-20 via Nuitee
C
Carlton couple gb
10
2026-03-20 via Nuitee
S
Sion couple gb
10
2026-03-20 via Nuitee
C
colin couple gb
6
Pros:

Location

Cons:

Bed and food

2026-03-20 via Nuitee
P
Penny couple gb
8
Lovely place to stay for a city break
Pros:

Great location for city centre
Lovely breakfast

Cons:

Bathrooms need updating. Plastic curtain over bath

Lift was rather erratic

2026-03-20 via Nuitee
S
Sandra solo_traveller gb
8
Lovely
Pros:

Pool facilities
Location

2026-03-20 via Nuitee
L
Lynne couple gb
9
2026-03-20 via Nuitee
A
Anthony couple gb
9
2026-03-20 via Nuitee
T
tanya couple gb
7
good enough for two nights.
Pros:

parking works well

Cons:

Breakfast underwhelming

2026-03-20 via Nuitee
D
Denise couple gb
6
Pros:

Location was good

Cons:

Unclean bathroom

2026-03-19 via Nuitee
L
Luke couple gb
8
Pros:

Location, spa and pool

Cons:

The pillows were flat and felt like cardboard

2026-03-19 via Nuitee
L
Lee couple gb
8
Another excellent stay
Pros:

Good location for Chester, nice short walk up the canal into the town centre

Spa facilties available during the stay, able to leave luggage there if early or after checking out

Good selection at breakfast

Large rooms

2026-03-19 via Nuitee
A
Allison couple gb
9
Have stayed before and enjoyed it. Got a great deal for latest stay
Pros:

Great location, lovely breakfast

Cons:

Nothing

2026-03-19 via Nuitee
M
Matthew couple gb
8
Pros:

All of it

Cons:

All of it great

2026-03-19 via Nuitee