MILL Hotel & Spa

Hotels
•
Bespoke Hotels
8.3 (19656 reviews)
Wilton Street , Chester , gb

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
7.94
Some reviewers mentioned issues with dirty rooms and bathrooms.
Service
9.41
Most reviews praised the staff as friendly and helpful.
Location
8.95
Positive feedback on the hotel's location being near the city centre.
Room Quality
7.4
Some rooms were described as dated and uncomfortable.
Amenities
8.43
Amenities like the pool and spa received positive mentions.
Value for Money
7.89
Some guests found the pricing to be unreasonable.
Food and Beverage
7.44
Breakfast was criticized for being greasy and not nice.
Overall Experience
8.91
Overall, guests enjoyed their stay, with some exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:53

Property Description

Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.

Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.

Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.

Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.

Important information:

For group bookings of 10 guests or more, the property requests a deposit of £20 within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.

Kindly note the Classic Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.

Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 19656 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
J
Jagielska • solo_traveller • gb
10
2026-07-25 • via Nuitee
D
Diane • solo_traveller • au
8
2026-07-25 • via Nuitee
C
Costello • couple • gb
7
Chester gone down the pan this was my view and the locals I spoke with ,very unkept council should be ashamed of themsel
Pros:

Pretty central

Cons:

The showering taps off the bath being the mixer easy to scald yourself
Should always be on a thermostatic mixer whether that be off taps or thermostatic shower
Rooms very hot even with the window ajar

2026-07-25 • via Nuitee
J
Jeanette • solo_traveller • gb
7
2026-07-25 • via Nuitee
N
Natalie • solo_traveller • gb
9
Great location
Pros:

Great location,spa was a lovely addition

Cons:

The room was very hot,even with a small fan It was uncomfortable. Quite dated.

2026-07-25 • via Nuitee
C
Claire • extended_group • gb
10
Brilliant
Pros:

Excellent just what we needed for an amazing mini break. Thank you

2026-07-25 • via Nuitee
N
Nicola • couple • gb
4
Disappointed
Pros:

The staff and bar facilities were excellent.

Cons:

However, the rooms were very dated and did not have air conditioning. It was ridiculously hot. I upgraded to business but I shouldn’t have bothered. In addition the bathroom door handle was hanging off.

2026-07-25 • via Nuitee
Z
Zep • solo_traveller • gb
8
Pros:

Location ,and staff were very helpful and friendly

2026-07-25 • via Nuitee
R
Rose • couple • ie
8
We enjoying staying at your Hotel that was our second time but won't come again in hot weather
Pros:

Breakfast was good room was good but no air conditioning and noisy fan.

Cons:

Housekeeping could have been better forgot towels one day no shower gel another time and no toilet paper

2026-07-25 • via Nuitee
J
Janice • couple • gb
7
2026-07-25 • via Nuitee
P
Patrick • solo_traveller • gb
10
High class excellent value
Pros:

Lovely large room with quality furniture and bathroom. Pool delightful. Evening meal first class and breakfast very well organised which is unusual for large hotels
Very good value will be first choice in Chester next time

Cons:

Very hot night with no Aircon so the fan made it bearable. Could not leave the window open as our room overlooked a busy dual carriageway

2026-07-25 • via Nuitee
C
Caroline • couple • gb
10
Lovely stay looking forward to next visit
Pros:

Have stayed a number times good location staff always pleasant in walking distance to town centre

2026-07-25 • via Nuitee
D
David • couple • gb
8
Enjoyed our stay, but unfortunately we came back in the afternoon to use the Spa and found the room had not been cleaned
Pros:

Location

Cons:

Room was late getting clean, phone didn’t work in the room and the kettle was faulty

2026-07-25 • via Nuitee
J
Jagielska • solo_traveller • gb
10
2026-07-25 • via Nuitee
R
Rebecca • family_with_children • gb
7
Average stay . I wouldn’t stay again.
Pros:

Good location , rooms were clean but very dated .spa facilities were nice

Cons:

Rooms require an upgrade , very dated . Although location was great for town centre , extremely noisy and poor sleep, if your a light sleeper I wouldn’t reccomend.

2026-07-25 • via Nuitee
G
Glyn • solo_traveller • gb
9
Pros:

Spa area very clean and had a great meal in the restaurant o

2026-07-25 • via Nuitee
N
Nicola • couple • gb
7
Overall it is a friendly place to stay
Pros:

The Location and Spa

Cons:

Unfortunately we have stayed many times over the years and this year the breakfast was not as good as.

The quality was poor and did not have as much choice as other years
It was a shame as people look forward to a nice breakfast on holiday.

2026-07-25 • via Nuitee
W
Williams • solo_traveller • gb
10
2026-07-25 • via Nuitee
R
Rita • couple • gb
8
We had a lovely stay at this hotel , would book again
Pros:

Location of the hotel is good close to the centre, breakfast was excellent

Cons:

Room was too stuffy , needs air con for hot summer months , the fan on all night gave me a sore throat

2026-07-24 • via Nuitee
K
kelly • couple • gb
8
2026-07-24 • via Nuitee