MILL Hotel & Spa

Hotels
•
Bespoke Hotels
8.3 (19297 reviews)
Wilton Street , Chester , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
7.94
Some reviewers mentioned issues with dirty rooms and bathrooms.
Service
9.41
Most reviews praised the staff as friendly and helpful.
Location
8.95
Positive feedback on the hotel's location being near the city centre.
Room Quality
7.4
Some rooms were described as dated and uncomfortable.
Amenities
8.43
Amenities like the pool and spa received positive mentions.
Value for Money
7.89
Some guests found the pricing to be unreasonable.
Food and Beverage
7.44
Breakfast was criticized for being greasy and not nice.
Overall Experience
8.91
Overall, guests enjoyed their stay, with some exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:53

Property Description

Canal-side Luxury
Located alongside the picturesque Shropshire Union Canal, The Mill Hotel and Spa offers a unique and luxurious stay just a short walk from Chester Station.

Diverse Dining Options
With 5 eateries to choose from, including the Canaletto Restaurant & Rialto Bar & Lounge, guests can indulge in a variety of culinary delights during their stay.

Leisure and Entertainment
Enjoy a leisurely swim in the hotel's pool or relax in the spa, all while taking in the beautiful canal views. Plus, with Chester Racecourse and Chester Zoo just a stone's throw away, entertainment is always within reach.

Book your stay at The Mill Hotel and Spa for a perfect blend of relaxation and excitement.

Important information:

For group bookings of 10 guests or more, the property requests a deposit of £20 within 3 weeks of making the booking. Full payment will be required no later than 2 weeks prior to arrival.

Kindly note the Classic Rooms are unable to accommodate children's cots.
Children's cots can be accommodated in the Business Class rooms, subject to availability.

Please note that this property does not accept stag or hen parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 19297 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
S
Sharon • solo_traveller • gb
8
2026-06-27 • via Nuitee
M
Matthew • couple • gb
4
2026-06-27 • via Nuitee
A
ADELAIDE • couple • fr
7
2026-06-27 • via Nuitee
R
Rachel • solo_traveller • gb
8
Was pool worth premium price? Possibly not, but easy access to everything made it almost bearable.
Pros:

The staff were extremely polite and helpful. Walking distance from the station & all over the centre. We enjoyed the pool. Fantastic way to cool down after hot train journey.

Cons:

The room was quite dated. No air conditioning, but they did provide a fan. Wouldn't normally be an issue but we arrived mid heat wave. Paid extra for separate beds for kids. Ended up sleeping in my bed as it wasnt very comfy.

2026-06-27 • via Nuitee
M
Malcolm • couple • gb
6
Okay worth a second Visit
Pros:

Location was good , facilities good apart from No A/C

Cons:

No A/C in most of the rooms , Fans were provided , a few faults with our room .

2026-06-27 • via Nuitee
D
David • solo_traveller • gb
8
2026-06-27 • via Nuitee
T
Torgeir • extended_group • no
6
Greit
Pros:

Beliggenheten ok- frokost ok

Cons:

Gamle små rom- dusj på bad fungerte dårlig- servicen kunne vært bedre

2026-06-27 • via Nuitee
M
Marie • solo_traveller • gb
8
Nice hotel by the canal
Pros:

Swimming pool and canal-side location

Cons:

N/A

2026-06-27 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Everything was just right. Good facilities, good size room, nice location and nice staff. We would have used the Spar more, but the weather was so good we didn't.

Cons:

No complaints or issues whatsoever.

2026-06-27 • via Nuitee
A
Allan • extended_group • au
8
Exactly as I expected when I booked the accommodation
Pros:

Great location, the right atmosphere, value for money meals and accommodation as promised

Cons:

TV in one room not working

2026-06-26 • via Nuitee
L
lesley • couple • gb
5
Staff were helpful and the bar restaurant was very pleasant. I would stay again but with room with walk in shower and qu
Pros:

The location was good for walking to sights and town. The staff were all helpful. The spa pool was lovely.

Cons:

No need for double bed and single in room makes it very cramped. Bath over shower is no good for elderly guests, like me! Could do with aircon as very hot and stuffy and with windows open next to flyover and above the bar terrace very noisy. I had specifically requested a quiet room!
Breakfast could do with better cold choices and not canned peaches!

2026-06-26 • via Nuitee
I
Ian • solo_traveller • gb
7
Pros:

The staff were very friendly and helpful

Cons:

The state if the room. Shower needs replacing and dust u der the bed very bad and curtain hanging of and what looked like blood stains in the wall

2026-06-26 • via Nuitee
C
Claire • family_with_children • nl
8
Great place to stay in Chester
Pros:

The location was great, close to train station and to the centre. Lovely breakfast buffet as well. Room was a good size and clean.

Cons:

Nothing

2026-06-26 • via Nuitee
P
paul • solo_traveller • gb
8
2026-06-26 • via Nuitee
O
Oxley • solo_traveller • gb
10
Pros:

The staff were friendly and accommodating at any time day and night

Cons:

The quality of the coffee in the room was not great

2026-06-26 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-26 • via Nuitee
J
Janet • couple • gb
9
Excellent value, good location and good facilities hotel.
Pros:

Location was good. Secure parking. Room was quiet, breakfast was good. Leisure facilities looked good although we didn’t have time to use them. We felt it was excellent value for the price.

Cons:

Lumpy pillows and we hadn’t read the small print that said car park was £12 per 24 hours if you booked through booking.com

2026-06-26 • via Nuitee
B
Brian • couple • gb
9
Pros:

Everything was lovely.

Cons:

Disappointed at the £12.00 parking fee for disabled parking the 6 disabled parking places all occupied with only one displaying a blue badge. To be told by the reception this morning they don't no who parks in them so was I the only one to pay.

2026-06-26 • via Nuitee
B
Brian • solo_traveller • au
8
Aussie travellers
Pros:

Location to Chester city and proximity to the railway station was excellent. We needed to store baggage prior to check in time and staff were very helpful. Heat wave during our stay and pool hotel pool provided some welcome relief. Room was hot but a small fan helped. Good buffet breakfast comprising continental and cooked. Overall we very much enjoyed our stay at The Mill & Spa and would certainly stay again.

Cons:

Room and facilities were as advertised so no complaints or concerns

2026-06-25 • via Nuitee
M
Mills • couple • gb
9
Excellent value for money
Pros:

Stayed there many times always excellent.

2026-06-25 • via Nuitee