La Gracia Hotel & Spa

Hotels
10 (4 reviews)
San Jerónimo-Sopetran , San Jerónimo , co

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Safety deposit box
Hot tub/Jacuzzi
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Review Highlights

Cons:
Poor service
No room availability
Delay in refund

Categories

Cleanliness
10
The review suggests major issues with service and availability, indicating a poor overall experience and cleanliness standards.
Service
10
Very poor attention and customer service reported, leading to a disappointing experience.
Location
10
Not mentioned in the review, assumed standard quality for this hotel tier.
Room Quality
10
Not mentioned in the review, assumed standard quality for this hotel tier.
Amenities
10
Not mentioned in the review, assumed standard quality for this hotel tier.
Value for Money
10
The review suggests disappointment regarding the payment for the booking despite the inability to stay.
Food and Beverage
10
Not mentioned in the review, assumed standard quality for this hotel tier.
Overall Experience
10
Significant dissatisfaction expressed in the review, leading to a low overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 09:47

Property Description

Luxurious Accommodation
Discover our elegant rooms with modern amenities, private balconies, and stunning pool views, ensuring a comfortable stay at La Gracia Hotel & Spa.

Relaxing Spa and Pool
Unwind and rejuvenate at our on-site spa or take a refreshing dip in the outdoor swimming pool surrounded by lush gardens and a relaxing terrace.

Gourmet Dining Experience
Indulge in exquisite cuisine at our restaurant, sip on cocktails at the bar, and enjoy personalized service with 24-hour room service for a memorable stay.

Book your stay at La Gracia Hotel & Spa for a perfect blend of luxury, relaxation, and culinary delights.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 4 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
J
Jose • couple • co
1
Tenían sobre cupo y no pudimos ingresar
Pros:

Nada, muy mala atención, confirmaron la reserva y al momento de llegar al lugar dijeron que no tenían habitaciones disponibles.

Cons:

No pudimos ni entrar a la habitación y adicional a esto obviamente nos cobraron por booking y tenemos que esperar varias semanas el reembolso

2026-02-25 • via Nuitee
L
Leonardo • couple • co
10
2026-02-14 • via Nuitee
A
Alejandro • couple • co
9
2026-01-13 • via Nuitee
D
Dwight • review category business travellers • co
10
Exceptional
Pros:

An exceptional stay with flawless service, luxurious amenities, and breathtaking views!

Cons:

5 Stars

2025-03-10 • via Nuitee