Motel 6-Garland, TX - Northeast Dallas

Hotels
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Motel6
5.1 (780 reviews)
12721 Interstate 635 , Garland , us

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Children allowed
Pets allowed

Facilities

Air conditioning
Swimming pool
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Front desk (limited hours)
Free wired internet
Snack bar/deli
Internet access
See all facilities

Review Highlights

Pros:
Clean room
Good value for money
Cons:
Rude management
Multiple cleanliness issues

Categories

Cleanliness
4.24
Multiple mentions of cleanliness issues, such as dirty walls and roaches.
Service
6.72
Some reviews note poor service and rudeness from the staff.
Location
5.26
Central location noted, but also concerns about safety and sketchy surroundings.
Room Quality
4.7
Mixed sentiments, with complaints about room smells and lack of amenities.
Amenities
3.23
Significant dissatisfaction with lack of microwaves, fridges, and hot water issues.
Value for Money
6.2
Some guests felt it was worth the price, while others were displeased.
Food and Beverage
5.25
No food or beverage mentions, assigned standard quality for this hotel tier.
Overall Experience
5.22
Overall dissatisfaction expressed, but some guests had acceptable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 20:43

Property Description

Convenient Location
Located in Garland, Motel 6 Garland Northwest Highway offers a comfortable stay with easy access to nearby attractions like North Park Center and Muddy Creek Nature Preserve.

Comfortable Rooms
Each room is equipped with modern amenities including a TV, air conditioning, and a coffee machine. The private bathrooms feature a bath or shower and a hairdryer for your convenience.

Great Facilities
Enjoy the outdoor pool, 24-hour front desk, and meeting facilities during your stay. Plus, benefit from free WiFi access and parking at the property.

Book your stay at Motel 6 Garland Northwest Highway for a relaxing and convenient experience in Garland.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note: The seasonal swimming pool is open from end of May to early September.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5.1
Based on 780 reviews
Cleanliness: 4.24
Service: 6.72
Location: 5.26
Room Quality: 4.7
Amenities: 3.23
Value for Money: 6.2
Food and Beverage: 5.25
Overall Experience: 5.22
M
Michelle • family_with_children • us
7
2026-02-13 • via Nuitee
J
JENNIFER • family_with_children • us
4
Started really horrible n got a little better after switching rooms.
Pros:

Location was good easy to go and come. I liked our second room way better after having to switch rooms the next morning.

Cons:

Our 1st room had a dead big roach. Door handle to the rr was not secure falling off. The wall to the right of the wall after waking up realized had some gunk on it. The toilet would flush but not all the contents would go down with the water (poop) wouldn't go down. Went to the office to see if they had a plunger to see if that would help. When asking the 1st time for the plunger my husband was told that their was maintenance on property this was maybe around 9pm ish. Husband went again after 1 or 2 hrs and was told that the maintenance a was not on property and they still did not have a plunger. They gave my husband a option to switch rooms right then n there but my husband refused the 1st time due to our kids had already been asleep and we didn't want to wake them. Then I really had to go and went to a family members room and tried to go to the rr in their room but all i did was put a piece of toilet paper in to see if it would go down and it didn't so I decided not to do to use it after so she wouldn't have poop sitting in the toilet like ours. So the husband drove me through out the night to go to a convience store to do my business. During our 1st night there also had been other people coming in and out of their rooms yelling slamming on doors throughout the whole night. In the middle of the night I woke up to a live roach on my pillow. The next morning around 7 or 8ish I go to the office to see if we could change rooms and he told me that I could come back within 2 or so hours and he might have another ready so I asked him if there was a rr in the lobby that my family could use should we had to he was willing to let me in but told him it wasn't just for me. He did instead of having me wait did a actually let me change rooms and the 2nd room was way way more better than the 1st room. The toilet worked as it should and rr was so much better. The amount i was charged was one price upon checking out the bill was 50$ more than my booking price.

2026-02-09 • via Nuitee
L
Lane • couple • us
10
Pros:

10/10

2026-01-31 • via Nuitee
H
hohn • solo_traveller • us
10
Pros:

Very quiet..excellent staff. The wifi is week and doesn't reach the back of the motel, but other than that, very relaxing and quiet.

2026-01-28 • via Nuitee
S
Suzette • solo_traveller • us
1
2026-01-28 • via Nuitee
J
Juan • couple • us
10
2026-01-27 • via Nuitee
H
hohn • solo_traveller • us
9
Pros:

Excellent staff..clean, quiet, staff was very accommodating. The only reason I didn't give a 10 rating is, the back of the motel doesn't have a wifi connection. I have a beautiful brindle 140lb cane Corso dog..I'm having trouble getting housing because of 700psi bite force and his size. He basically equals an African lion. So, to have it to where motel 6 doesn't charge for pets, they should get 9 99 rating. What a stress relief..

2026-01-23 • via Nuitee
M
Michele • solo_traveller • us
6
Stay was nice and quiet
Pros:

No breakfast

Cons:

Front desk needs more help

2026-01-21 • via Nuitee
C
Christopher • couple • us
6
2026-01-20 • via Nuitee
L
Lana • solo_traveller • us
7
2026-01-20 • via Nuitee
R
Robert • couple • us
8
Cons:

Our TV didn't work and there were too many fights going on in our area

2026-01-20 • via Nuitee
A
Amanda • couple • us
1
They need to get better ownership fast
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
E
Eghosa • solo_traveller • us
9
2026-01-19 • via Nuitee
B
Brittany • couple • us
1
2026-01-19 • via Nuitee
A
Amanda • solo_traveller • us
1
2026-01-19 • via Nuitee
C
Christionta • couple • us
10
Very comfortable and private
Pros:

They were very respectful when checking in

2026-01-19 • via Nuitee
S
Sandro • extended_group • us
8
Well good and sanitized
Pros:

There is no internet connection, except a very weak wifi
No shampoo available
Neighbor with noisy bass music till midnight

Cons:

More service for ill resident

2026-01-19 • via Nuitee
J
Jarvis • solo_traveller • us
5
My stay was just sub par
Pros:

The air conditioner was barely working. It's was straining to barely keep it tolerable. It was 104 degrees in Texas unacceptable i could have had a heat stroke and state law requires hotels to have is operable ac and heating units for those type of extreme temperatures are killer so we news to make sure they are within code compliance for the state of Texas.I won't go as far as falling.Complaint with the federal in the state local health board and any oversight.Hopefully we can work together and solve this this problem.They also had roaches at the property

Cons:

The young lady that works at the front desk is very dismissive. She gave me a key that didn't work. 4 times and then proceeded to ask me. Was I using it correctly? I've been staying at this property for the last 2 months off and on honey, I know how to get In-N-Out of the door the key is not working so she. Gave me another room which was upstairs and it was hot.
It also has roaches

2026-01-19 • via Nuitee
V
Veronica • couple • us
7
Pros:

No desayune nada

Cons:

No me gusto que pague con mi tarjeta un cobro y estando en el lugar cuando fuy por mi llave me cobraron otra vez eso nose me iso justo nose con quien pueda ablar de eso gracias

2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
1
Terrible
Pros:

Nothing it was awful.

Cons:

Everything.

2026-01-19 • via Nuitee