Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Hotels
•
Holiday Inn Express
8.3 (763 reviews)
839 Medical Center Drive , Wilmington , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.76
Multiple mentions of uncleanliness and issues with bugs.
Service
9.23
Many reviews highlighted exceptional and friendly service.
Location
9.27
The proximity to the hospital and various attractions was consistently praised.
Room Quality
8.22
Rooms were generally clean and spacious, though there were some noise complaints.
Amenities
8.25
Facilities were mentioned positively, although some amenities like the pool were criticized.
Value for Money
8.21
Value perceptions were good but mixed with cleanliness issues.
Food and Beverage
7.76
Breakfast received mixed reviews; good options but some items were not well-prepared.
Overall Experience
8.73
Guests generally enjoyed their stay, mentioning good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:30

Property Description

Convenient Location and Modern Amenities

Located in Wilmington, the Holiday Inn Express & Suites - Wilmington West - Medical Park, an IHG Hotel, offers a range of modern amenities for a comfortable stay. With express check-in, a fitness centre, and free WiFi, guests can enjoy convenience at their fingertips.

Comfortable Rooms and Relaxing Facilities

The air-conditioned rooms at this 3-star hotel are well-equipped with essential facilities such as a coffee machine, microwave, and flat-screen TV. Guests can also unwind at the sun terrace or indoor pool after a day of exploring nearby attractions like Thalian Hall and Bellamy Mansion Museum of History and Design Arts.

Exceptional Service and Business Facilities

With a 24-hour front desk, business centre, and a shared lounge, the Holiday Inn Express & Suites caters to both leisure and business travelers. Whether you're visiting for work or relaxation, this hotel ensures a seamless experience.

To experience a blend of comfort and convenience, book your stay at Holiday Inn Express & Suites - Wilmington West - Medical Park, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 763 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
J
Joe • couple • us
7
Decent hotel, friendly staff. Check cleanliness of bathroom before unpacking.
Pros:

Friendly staff, decent size room. Relatively new.

Cons:

Bathroom was not clean. Long dark hair was all over the floor and shower.

2026-06-04 • via Nuitee
A
Amanda • couple • us
10
2026-06-04 • via Nuitee
J
Jeffrey • solo_traveller • us
4
Will not stay at this hotel again.
Pros:

Good location

Cons:

Not very clean. Not well supplied. Ran out of toilet paper twice—housekeeping didn’t replace it. Only replaced when we asked front desk both times. Also, saw huge roach in common area / dining area.

2026-06-01 • via Nuitee
L
Larry • solo_traveller • us
9
2026-06-01 • via Nuitee
H
Heather • solo_traveller • us
8
2026-05-31 • via Nuitee
A
Apinado • solo_traveller • us
9
2026-05-30 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-05-27 • via Nuitee
K
Kiara • solo_traveller • us
10
2026-05-25 • via Nuitee
R
Raushae • family_with_children • us
1
My room several roaches was seen. The staff was friendly!!
2026-05-25 • via Nuitee
H
Hinton • solo_traveller • us
5
2026-05-25 • via Nuitee
V
Valeria • extended_group • us
10
2026-05-23 • via Nuitee
D
Dan • couple • us
3
Pros:

Location to venue was nice

Cons:

Employees

2026-05-23 • via Nuitee
J
James • couple • us
8
2026-05-21 • via Nuitee
R
Rosetta • family_with_children • us
10
RELAXING & COMFORTABLE!!!!
Pros:

Breakfast was great! A variety of items, staff was awesome, and the hotel smelled WONDERFUL!!!! My family really enjoyed it!

Cons:

N/A

2026-05-21 • via Nuitee
J
Jennie • couple • us
10
It was a great experience.
Pros:

It was close to the venue for our concert, it was clean, and breakfast was wonderful.

Cons:

I wish more than one person had been available to work the front desk. Wait times checking in and checking out were longer, due to other customers having issues.

2026-05-21 • via Nuitee
R
Ramachandra • family_with_children • us
10
Excellent services
Pros:

.

Cons:

.

2026-05-18 • via Nuitee
P
Paola • couple • us
8
Un unexpected great option in Wilmington.
Pros:

The hotel was super clean, and it looked recently renovated. The room was big enough to accommodate 2 and the bathroom was immaculate. Breakfast was generous, and it had many options; everything looked fresh. All members of staff we encountered were extra helpful and kind.

Cons:

Location is not the best, but it's a quiet area. Not too far from downtown.

2026-05-18 • via Nuitee
I
Isaac • solo_traveller • co
10
Really comfortable
Pros:

Location

Cons:

Was clean and well organized.

2026-05-16 • via Nuitee
J
Jeanette Cody • family_with_children • us
10
My stay was outstanding and will be staying again
Pros:

My stay was phenomenal clean fresh the breakfast was so good and hot. The staff was outstanding especially the front desk guy with the dreads can’t remember his name. They made us feel so comfortable. We definitely will be coming back.

Cons:

Maybe incorporate a bar area.

2026-05-14 • via Nuitee
F
Fillingim • solo_traveller • us
5
Below expectations
Pros:

The room was not ready at 4:00 check in time. I did not get the deposit refunded, so I paid an extra fifty dollars than what my rate was to be.

Cons:

Being charged more and having to wait past announced check in time for a room to be done. Hire more housecleaning crew.

2026-05-11 • via Nuitee