Extended Stay America Suites - Dallas - Las Colinas - Green Park Dr

Hotels
Extended Stay America Suites
5.5 (178 reviews)
5401 Green Park Drive , Irving , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Service complaints
Poor room conditions

Categories

Cleanliness
2.96
Multiple reviews highlight severe cleanliness issues, including roaches and unsanitary bathroom conditions.
Service
5.93
Some positive mentions of staff, but significant concerns about rudeness and lack of urgency.
Location
6.97
Location received some favorable mentions as a positive aspect.
Room Quality
3.92
Reports of filthy rooms, strong odors, and overall poor conditions.
Amenities
7.95
No specific comments on amenities, considered standard quality for this hotel tier.
Value for Money
3.91
Negative experiences suggest a poor value considering the condition of the property.
Food and Beverage
7.96
No specific information on food and beverage, assumed standard quality for this hotel tier.
Overall Experience
4.43
Overall guest dissatisfaction due to multiple negative factors during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:45

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay Deluxe - Dallas.

Complimentary Grab-and-Go Breakfast
Start your day right with a free breakfast including breakfast bars, muffins, hot cereal, coffee, and tea, perfect for guests on the go.

Convenient Amenities and Nearby Attractions
Benefit from free WiFi, a 24-hour front desk, laundry facilities, and more during your stay. Explore nearby attractions like the State Farm Claims Office and Grapevine Mills Mall.

Book your stay now for a comfortable and convenient experience at Extended Stay Deluxe - Dallas - Las Colinas - Green Park Dr.

Important information:

Please note that Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.5
Based on 178 reviews
Cleanliness: 2.96
Service: 5.93
Location: 6.97
Room Quality: 3.92
Amenities: 7.95
Value for Money: 3.91
Food and Beverage: 7.96
Overall Experience: 4.43
E
Evelynn solo_traveller us
1
2026-07-20 via Nuitee
A
Ashok solo_traveller my
1
Totally bad experience
Cons:

Room was old and smelly
Wooden flor was sticky
Bathtub had stains
No water pressure in shower
No kitchen utensils / cutlery
Bed was smelly
Tv is bad
Cupboards were stained and water damaged
Sofa was smelly
Carpets were not clean
AC made too much sound

2026-07-08 via Nuitee
F
Fred solo_traveller us
9
very accommodating
Pros:

They accepted my last minute reservation

2026-07-07 via Nuitee
K
Kalaivanan family_with_children us
4
Don't like the stay
Pros:

Location

Cons:

Bad smell
Isolated building
Poor quality
Poor breakfast option
Worst experience ever

2026-07-07 via Nuitee
H
Hernandez solo_traveller us
1
Pros:

No me dejaron usar el cuarto porque no sé!

Cons:

No me dejaron entrar porque dijeron que el tiempo se había agotado cuando yo pagué por la instalación hasta las 11 del día de hoy 28 de junio! Yo llegué a las 9 de la mañana! Todavía podía hacer uso de ella pero no me dejaron entrar!!

2026-06-29 via Nuitee
C
CHAIREZ solo_traveller ca
9
2026-06-28 via Nuitee
S
Shaver-Brownfield solo_traveller us
3
2026-06-23 via Nuitee
Y
Youlanda solo_traveller us
1
Pros:

The staff was nice . They made the lobby look nice to fool the guests .

Cons:

The hotel was scary and dirty and run down . Big Roaches were in my room . It smelled like cigarettes and I couldn't sleep I couldn't wait to leave. I paid a lot of money .

2026-06-18 via Nuitee
A
Alicia solo_traveller us
5
No title
Pros:

The location was great distance to the convention center

Cons:

The room had bad signs of water damage the bathroom door didnt even close cuz the water damage .. the carpet was wet from leaking AC u iy . They also charges 25 dollars per pet per night which is absurd the guy at the counter gave a discount because that was NOT what I was told on the phone. I b stayed my time but never again

2026-06-09 via Nuitee
M
Michael solo_traveller us
1
Cons:

I was charged for a room on a date that had already passed and couldn't get the room but was charged for it and I want my money back

2026-06-08 via Nuitee
A
Arvind solo_traveller us
4
2026-06-02 via Nuitee
T
Tierre couple us
2
I will never stay there again no hot water is ridiculous
Cons:

The people outside was very weird. They had broke down cars in the parking lot and to get in your room late at night. You have to pick up a phone and wait for over 30 minutes for someone to answer.

2026-05-29 via Nuitee
T
Tierre couple us
2
2026-05-28 via Nuitee
J
Jose family_with_children us
3
Pros:

..

Cons:

Facility is hot no ac is on only in rooms microwave didn't work in the room ask to replace and no replacement was made breakfast it runs out quick and employees do not put more its like first come first serve housekeeping was great 👍

2026-05-28 via Nuitee
W
WinterDawn couple us
7
2026-05-25 via Nuitee
R
Rainwater couple us
8
Just what me and the wife needed for a few days
Pros:

Parking was easy and access to hwy was great

Cons:

It reek of marijuana

2026-05-22 via Nuitee
A
Angel solo_traveller us
1
Cons:

That the manager couldn't find my reservation and wasn't willing to help accommodate in any way.

2026-05-21 via Nuitee
E
Eric solo_traveller us
7
2026-05-12 via Nuitee
S
samuel solo_traveller us
1
2026-05-04 via Nuitee
A
A solo_traveller us
1
Pros:

Nada

Cons:

Mequitaron dinero para dar la avitacion porque sino perdía todo el dinero son unos ratas

2026-04-18 via Nuitee