Holiday Inn Express & Suites Nashville West End - Univ Area by IHG

Hotels
•
Holiday Inn Express
8.6 (921 reviews)
2221 Elliston Place , Nashville , US
+1 615-919-9910

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean, modern property
Comfortable beds and pillows
Friendly, helpful staff at front desk
Free frequent shuttle to Lower Broadway
Spacious rooms (king rooms with sleeper sofa)
Good breakfast items (notably cinnamon buns)
Cons:
Valet-only parking with high fee ($54) and no self-park option
Occasional breakfast issues (served cold, plastic cutlery)
Valet failed to charge an EV for a guest
No corkscrew available for wine service
Room A/C noisy for at least one guest
Housekeeping did not replenish washcloths for one guest

Categories

Cleanliness
9.2
Multiple reviewers repeatedly described the hotel as very clean, up-to-date and well-kept; housekeeping came daily and rooms smelled good.
Service
8.6
Front desk and check-in staff were frequently praised as friendly and welcoming and staff were described as professional; a few service lapses were reported (valet failed to charge an EV, lack of communication about elevator key, accessibility/parking issues).
Location
8.1
Location is convenient for access to Lower Broadway via a frequent free shuttle and some guests called it a great location, but several noted it is a 20–30 minute walk to downtown/Broadway which lowered walkability scores.
Room Quality
9.1
Rooms were described as spacious with comfortable beds and excellent pillows; king rooms with sleeper sofas were noted positively, though one guest reported a noisy A/C unit.
Amenities
8.3
Good amenities reported (free shuttle, modern tech, daily housekeeping, decent breakfast spread); some shortcomings noted such as lack of corkscrew for wine, plastic cutlery at breakfast, and valet-only parking.
Value for Money
8.5
Several guests said the hotel offers good value (including one saying 'vale o custo benefício') and many are repeat guests, but high valet parking fees and a few service issues reduced perceived value for some.
Food and Beverage
8
Breakfast items (cinnamon buns, pancakes, cereal, sausage) were enjoyed and overall breakfast was considered good by many, though a few guests complained breakfast was served cold and there were plastic utensils.
Overall Experience
9
Overall sentiment is strongly positive with many recommending the hotel and repeat stays; well-run operations and friendly staff balanced against a handful of negatives (parking, EV charging lapse, noisy A/C).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Convenient Amenities: Enjoy an outdoor pool, fitness center, and shared lounge at the Holiday Inn Express & Suites Nashville West End.
Modern Rooms: Each room features a flat-screen TV, comfortable bedding, and a private bathroom for your convenience.
Delicious Breakfast Options: Start your day right with buffet, à la carte, or continental breakfast choices.

To book your stay and experience these amenities, visit Holiday Inn Express & Suites Nashville West End - Univ Area, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 921 reviews
Cleanliness: 9.2
Service: 8.6
Location: 8.1
Room Quality: 9.1
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9
B
Becky • couple • us
9
Pros:

The check in guy was super nice. He was very welcoming. We booked late at night and was exhausted. The beds were so comfortable and if you havent ever slept on their pillows, you need to! 😴. We always stay at these hotels. Its our favorite

2026-10-30 • via Nuitee
M
martin • couple • ie
9
2026-10-28 • via Nuitee
S
Sheree • extended_group • us
9
Pros:

Hotel was well kept, front desk was helpful.

Cons:

Breakfast was cold

2026-10-28 • via Nuitee
T
Todd • couple • us
10
Would def reccomend
Pros:

Cleanliness and Staff

Cons:

N/A

2026-10-27 • via Nuitee
R
Rodrigo • solo_traveller • br
10
Vale o custo benefício
Pros:

Quarto espaçoso e hotel com estrutura nova

Cons:

Um pouco distante a pé para ir a broadway

2026-10-27 • via Nuitee
D
Donna • couple • us
9
Nice hotel but too far from downtown to walk
Pros:

Very nice hotel, friendly staff, comfortable beds

Cons:

Housekeeping came every day which was nice but they never replenished wash cloths, would leave more towels only. This is a major pet peeve of mine

2026-10-26 • via Nuitee
C
Ceri • couple • gb
10
2026-10-23 • via Nuitee
A
Audryonna • couple • us
10
Pros:

Very welcoming and was in a nice area

Cons:

N/a

2026-10-23 • via Nuitee
L
Laurie • couple • us
10
Excellent
Pros:

It was clean. Staff were friendly, courteous, and helpful. Breakfast was good enough - the cinnamon buns were so good! Pancakes, cereal, oatmeal and the fixings, sausage, etc. Breakfast on weekdays until 9:30 was great. The king room was spacious, with a sleeper sofa. And they have a shuttle to Broadway running all day, until 9:30 pm. This hotel is extremely well run. The only disappointment was that they didn’t have a corkscrew on hand - they have pour by the glass beer, but not wine, so they should have a corkscrew. But excellent overall.

2026-10-23 • via Nuitee
M
Michelina • couple • us
9
Very convenient, comfortable hotel. I would stat here again!
Pros:

Loved that the hotel offered frequent free shuttle service to Lower Broadway

2026-10-23 • via Nuitee
K
Kay • couple • gb
10
Very good
Pros:

New Hotel , it was clean,staff were friendly and very helpful . It was about a 30minute walk from down town .

Cons:

Plastic cutlery at breakfast

2026-10-22 • via Nuitee
J
Jason • couple • au
8
2026-10-21 • via Nuitee
B
Ben • couple • us
3
Overall, the night desk man was kind, courteous, and quick with our check-in, but everything else missed the mark.
Pros:

The location is great.

Cons:

The valet when we checked in was told we were driving an EV and asked to plug it in to charge overnight. However, he failed to do so causing us added stress during our trip. The a/c in our room sounded like a v8 being revved up when it would turn on.

2026-10-20 • via Nuitee
L
Lori • couple • us
10
Pros:

It was very clean, and the front desk was very professional!

2026-10-19 • via Nuitee
J
jennifer • couple • us
6
Pros:

It was nice & clean smelled good. It was very up to date regarding technology

Cons:

I did not like that I could not self park! Paying $54 to valet park as an only option ! 👎👎👎 I am handicapped & needed to self park. Staff did not tell us we had to use the room key to get up the elevator

2026-10-17 • via Nuitee
J
Jakira • couple • us
10
2026-10-16 • via Nuitee
I
Ivashina • family_with_children • us
9
2026-10-16 • via Nuitee
D
Diandra • couple • au
10
A perfect spot to check out Nashville
Pros:

It was in a great location, was very clean and had great amenities. We loved it!

2026-10-16 • via Nuitee
J
Joseph • couple • us
6
It was a nice room and stay that was ultimately bookended with experiences I wouldn't want to repeat
Pros:

Facility was clean. Room was comfortable with brands of soap /shampoo I was familiar with (something that I've never heard happen before). TV in room was fairly large and decent lighting in the room. Large, good tasting breakfast selection.

Cons:

Amenity fee. I expect my check out to be zero payment required, knowing I don't use things like shuttles, gym, pool, bar, hotel food. Anything listed as complimentary would in fact be complimentary (and just included with cost of room up front). When asking front desk person to explain the fee, there was brief explanation, but when faced with "why is it showing up now and not with the room cost or when I checked in", the only response I got was "that's an IHG" question, I don't know." Driving self to hotel, no easy way to reach valet, which was mandatory and a separate annoyance I was prepared for, without a u-turn (from direction I came). Loading area was side of street and just awkward to get a cart out of the hotel, down ramp, up sidewalk to load. Almost seems ideal hotel for someone not traveling with own vehicle. Originally parked self so I could walk in, check in, figure some stuff out such as where was the valet I had to use. My question wasn't coming across clear, "where do I find him?", when 2nd front desk chimed in with same answer the first one gave me "you have to wait, he's probably parking a vehicle." Yes, I understand how valet works, but where do I wait for him to return? Eventually I got my question answered, but I was frustrated that someone thought repeating what the person next to her literally just told me would clear up confusion.

Basically parking and any interaction with front desk was frustrating, everything else exceeded expectations.

I didn't have issues with Valet employees, just the process itself with this particular location was frustrating.

2026-10-15 • via Nuitee
B
Bhupendra • solo_traveller • np
9
Nice
Pros:

Good

Cons:

Exactly not, all good.

2026-10-15 • via Nuitee