Holiday Inn Express & Suites Nashville West End - Univ Area by IHG

Hotels
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Holiday Inn Express
8.6 (615 reviews)
2221 Elliston Place , Nashville , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Friendly Staff
Great Location
Cons:
Hidden Fees
Lack of Amenities

Categories

Cleanliness
8.6
General sentiment indicates cleanliness was good, with multiple mentions of the hotel being clean.
Service
8.8
Many reviews highlighted excellent service from staff, particularly at the front desk.
Location
8.7
Multiple reviews note great location, with convenient access to downtown.
Room Quality
8.5
Some concerns about room amenities, but generally described as comfortable.
Amenities
8.4
Mixed sentiments, as some guests noted lacking certain amenities like coffee makers.
Value for Money
8.6
Overall good value highlighted, but some critics pointed out high extra charges.
Food and Beverage
8.5
Positive remarks about breakfast, but some guests expected more options.
Overall Experience
8.7
Generally good experiences with some isolated complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:50

Property Description

Convenient Amenities: Enjoy an outdoor pool, fitness center, and shared lounge at the Holiday Inn Express & Suites Nashville West End.
Modern Rooms: Each room features a flat-screen TV, comfortable bedding, and a private bathroom for your convenience.
Delicious Breakfast Options: Start your day right with buffet, à la carte, or continental breakfast choices.

To book your stay and experience these amenities, visit Holiday Inn Express & Suites Nashville West End - Univ Area, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 615 reviews
Cleanliness: 8.6
Service: 8.8
Location: 8.7
Room Quality: 8.5
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 8.7
C
Carlos • solo_traveller • gb
7
Good hotel, could work on the details
Pros:

Room was good, location too

Cons:

People at the reception and the parking were straight up rude for no reason whatsoever. Cleaning personnel seem understaffed so even though they did a good job, sometimes you come back to the room after the day and the room hasn't been cleaned yet

2026-06-06 • via Nuitee
M
Murphy • solo_traveller • us
10
Pros:

The staff was excellent, including the valet.
We were close to the hospital where I had cateract surgery. The next day, we were close to Broadway and enjoyed lunch and music. The room was clean and nicely accommodated.
Very happy with our stay.

Cons:

Nothing

2026-06-05 • via Nuitee
Y
Yarwei • extended_group • us
5
The room is clean and comfortable, but try your luck if any emergency happens since there was not enough staff coverage.
Pros:

The room was comfortable and clean.

Cons:

We arrived this hotel around 10:20 PM and waited more than 10 minutes to have somebody showed up at front desk to check us in. There was no staff showed at the lobby and front desk when we arrived, but only a note described the staff will be back in a short period of time. The phone rang couple of times and nobody answered it while we were waiting for the check in. We wondered how the hotel responding to any emergency situations happened. Meanwhile, the valet parking costed customer $54 per night, and nobody showed up when we arrived. The whole arriving process was very disorganized and unreliable. When I addressed my concerns after we checked in, the front staff asked if I am the IHG member? I asked why, and she said it will help me to earn points and she did not provide any answer to my concerns at all. We stayed at many different Holiday inn Express locations in the past and this location is the most disorganized facility. Expecting the lowest safety standards if you decide to stay here in case of any emergency.

2026-06-05 • via Nuitee
A
Ariella • solo_traveller • us
10
Pros:

Best staff. Great accommodations

Cons:

Absolutely no complaints

2026-06-05 • via Nuitee
T
Terry • solo_traveller • us
8
2026-06-05 • via Nuitee
T
Tanya • extended_group • gb
10
Met expectations and would book again
Pros:

The hotel is located in a quiet area close to Centennial Park and about 10minute drive from Broadway. The hotel was modern, clean throughout and the beds were comfy. Hotel staff were welcoming, friendly and helpful. There was 24/7 coffee in the lobby, the outdoor pool was on 2nd floor which was also clean with towels provided and great breakfast offers; Enrique was always cheery in the morning!! There is off street parking at about $10 per day using App and valet parking which fluctuated about $45 per day, we did receive a parking violation as one of the machines was not working, we were wrongfully informed by residents and website Sunday was free parking.

I would highly recommend this hotel and would stay here again

Cons:

The only downfall was the amount of plastic used but this is throughout the States we visited and not only to this hotel.

2026-06-04 • via Nuitee
K
Kathy • couple • au
6
Okay- not sure would stay again,when look at location,uber costs etc.
Pros:

New

Cons:

Noisy air conditioning
Minimal room cleaning, every 2nd day
Only 1 bottle of water in room, even for IHG members
$8 bottle water from hotel, laundry and powder expensive

2026-06-04 • via Nuitee
N
Niyanta • extended_group • us
9
2026-06-03 • via Nuitee
G
Gerd • solo_traveller • br
9
2026-06-02 • via Nuitee
C
Cristina • couple • us
2
Will not return to this hotel.
Pros:

Breakfast was great! Wish they would have opened a little earlier. Especially on the weekends, But overall the breakfast was good.

Cons:

Rooms were terrible. Walls seemed like they were paper thin. We were also put in a very high traffic area even though it was just my husband and I. We were right outside the elevators. There was also no fan in the bathroom. Our room was only serviced one day, and we had a 4 night stay. We had to request new towels every day. The real icing on the cake, though, was the parking situation. Booking.com stated the hotel had private parking. When we arrived, the staff said it was valet only, and wanted to charge up to $54/night. I would not have booked this hotel if I knew it was paid parking.

2026-06-02 • via Nuitee
C
Celeaha • couple • us
8
Nice hotel near Vanderbilt for good value with excellent staff
Pros:

The staff was super nice and the breakfast was pretty good. Overall would give an 8.5/10. Shuttle service was phenomenal.

Cons:

2/3 treadmills in the gym don’t work. Could have been a little cleaner in the common areas

2026-06-02 • via Nuitee
P
Patrik • solo_traveller • cz
10
2026-06-02 • via Nuitee
P
Patrik • solo_traveller • cz
9
2026-06-02 • via Nuitee
B
Barbara • couple • pr
10
2026-06-02 • via Nuitee
C
Carlos • couple • us
10
Pros:

Excellent service

2026-06-01 • via Nuitee
T
Tyler • solo_traveller • us
7
Pros:

Clean room, easy check in

Cons:

Unannounced valet parking

2026-06-01 • via Nuitee
T
Tieasha • solo_traveller • us
10
2026-06-01 • via Nuitee
P
Price • family_with_children • us
5
I was very disappointed with my stay
Pros:

Cleaness

Cons:

The fact that I arrived at 4:00pm and my check in time was at 3:00pm. I was severely delayed by being told the room was not ready. After telling the clerk that was unacceptable she got the manager which seemed very unconcerned. To make a long story short I was late for my appointment do the long check in time I experienced. The sofa bed was also very uncomfortable.

2026-06-01 • via Nuitee
B
Bowen • couple • us
10
2026-05-31 • via Nuitee
R
Ruth • couple • gb
10
Excellent choice for Nashville
Pros:

Location was great for both midtown and downtown using the local bus services. Staff were excellent and the rooms, breakfast and hotel facilities were great.

2026-05-31 • via Nuitee