HOTEL & SPA El Castell de Ciutat

Hotels
8.9 (269 reviews)
Camí de la Seu , La Seu d'Urgell , es

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Some amenities could improve
Occasional issues with food service

Categories

Cleanliness
8.53
Room cleanliness was highlighted positively, but some areas like the pool were noted to be underwhelming.
Service
9.2
The staff's kindness and professionalism were frequently praised across multiple reviews.
Location
9.24
The location received consistent praise for its beauty and accessibility.
Room Quality
8.69
Rooms described as spacious and comfortable, though some mentioned they were somewhat dated.
Amenities
8.92
A variety of amenities offered were well-received, including the spa and restaurant.
Value for Money
8.68
While some dining experiences had minor complaints, overall value was considered good.
Food and Beverage
8.73
The food was generally enjoyed, especially breakfast, but there were mentions of missed items and availability.
Overall Experience
9.2
Guests consistently expressed a very positive overall experience, recommending the hotel highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:58

Property Description

Experience luxury and comfort at HOTEL & SPA El Castell de Ciutat.

Tranquil Garden and Spa Retreat
Indulge in relaxation with our beautiful garden and rejuvenating spa facilities.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar.

Multilingual Staff and Exceptional Service
Enjoy personalized service from our team fluent in Catalan, German, English, and Spanish.

Book now for a memorable stay at HOTEL & SPA El Castell de Ciutat.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

8.9
Based on 269 reviews
Cleanliness: 8.53
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9.2
D
David • couple • es
10
2026-03-01 • via Nuitee
S
Santiago javier • couple • es
10
Gran hotel para disfrutar de la compañía y el entorno
Pros:

El trato de absolutamente todo el personal, las instalaciones y la profesionalidad de todo el que nos atendio

2026-02-28 • via Nuitee
A
Analicia • couple • ar
10
Tornarem
Pros:

Nos alojamos con mí pareja y nos pareció muy cálida la atención por parte de todo el personal, gracias

2026-02-27 • via Nuitee
D
Daria • couple • ua
8
Beautiful location and excellent service, but the spa felt overcrowded and the overall experience was overpriced for wha
Pros:

The location and the surrounding is very beautiful. They also upgraded my room which was nice. The owner was very attentive.

Cons:

The place is pretty old, and while the service was very nice, the facilities had some signs of age. Also the spa didn’t feel too relaxing. The sauna room fits 3 people max, so people were constantly checking on it while we were inside. On Friday evening, there were like 10 people waiting outside. Also there was a strong smell of chlorine in the pool area, which is needed of course, but after all it was giving a vibe of a public pool (with the incredible view) rather then wellness area of the 4* hotel. I believe the spa area was not intended to be free for everyone, but it is now to justify a high-end pricing. The breakfast was ok, a very good selection of cold cuts, but the rest is basic, packaged juices, standard pastry etc.

2026-02-24 • via Nuitee
C
Cantb • couple • es
10
Habitación excepcional y desayuno sobresaliente.
Pros:

Destaco especialmente la calidad y amplitud de la habitación, equipada con una excelente terraza y un baño muy completo que incluía tanto bañera como ducha independiente. La cama es extraordinariamente cómoda. Además, me agradó mucho la zona Wellness y el Spa exterior, pero lo mejor de todo fue el desayuno.

Cons:

Como único punto, se agradecería que los horarios actualizados de la zona Wellness se facilitasen antes o en el mismo momento de confirmar la reserva para poder planificar correctamente la estancia.

2026-02-23 • via Nuitee
S
samantha • couple • es
10
Relax total
Pros:

Era perfecto

2026-01-30 • via Nuitee
B
Burcak • couple • es
10
2026-01-27 • via Nuitee
I
Ismael • couple • es
10
Estancia de lujo en la montaña
Pros:

Siempre se portan genial con nosotros, el desayuno es increíble y las vistas preciosas

Cons:

No hay nada que me digustase en concreto.

2026-01-22 • via Nuitee
S
Sergio • couple • es
10
2026-01-20 • via Nuitee
M
Marina • couple • es
10
Increíble
Pros:

La amabilidad del personal.
Que trataran a nuestra perrita como una huésped más.
Tanto la cena como el desayuno espectaculares.
El SPA de 10.
La habitación muy limpia y espaciosa, cama muy grande y cómoda.
Detalles no han faltado.

2026-01-19 • via Nuitee
G
Gabriel • couple • es
7
2026-01-19 • via Nuitee
D
David • family_with_children • es
9
2026-01-19 • via Nuitee
N
Nathalia • couple • fr
6
2026-01-18 • via Nuitee
M
Marta • extended_group • es
8
2026-01-07 • via Nuitee
J
JOSEP • couple • es
10
Pros:

La qualitat

2026-01-06 • via Nuitee
M
Madalina • couple • ro
10
2026-01-06 • via Nuitee
E
Emma • couple • es
10
2026-01-02 • via Nuitee
C
Cristina • solo_traveller • es
10
Pros:

La amabilidad del.personal en general.y las instalaciones

Cons:

Nada

2025-12-22 • via Nuitee
N
Nikita • couple • es
9
2025-12-15 • via Nuitee
P
pedro • extended_group • es
10
Paz
Pros:

Todo

Cons:

No hay nada que no guste

2025-12-13 • via Nuitee