Hotel Donaustadt Kagran - at Metro U1

Hotels
7.7 (5934 reviews)
Donaufelder Straße 232 , Vienna , at

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Friendly staff
Good breakfast
Cons:
Dirty carpets
Noise disturbances
Hot water issues
Poor customer support during emergencies

Categories

Cleanliness
6.2
The carpets were noted as very dirty, and mold was mentioned in the shower.
Service
8.7
Friendly staff and assistance with booking issues noted; however, there were complaints about lack of night staff.
Location
8.2
Close to public transport; considered ideal for travel.
Room Quality
7.2
Spacious rooms were mentioned, but there were issues with hot water and loud guests.
Amenities
7.7
Good WiFi, but the lack of a fridge and some amenities are missing.
Value for Money
8.2
Good value for the money as per some reviews.
Food and Beverage
7.7
Breakfast was good with plenty of options, although some found it poor.
Overall Experience
7.7
Overall experience was okay but impacted by some negative aspects like noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:48

Property Description

Convenient Location

The Hotel Donaustadt Kagran - at Metro U1 is perfectly situated just a 3-minute walk from the U1 Kagraner Platz underground station, offering quick access to Vienna's city center and key attractions like the VIC UNO City.

Comfortable Rooms

Each room at the Hotel Donaustadt Kagran - at Metro U1 is well-equipped with essential amenities such as a private bathroom, a safe, a desk, and a flat-screen TV, ensuring a cozy stay for every guest.

Attractions and Facilities

Explore Vienna effortlessly with the nearby Prater amusement park, Austria Center Vienna, and UNO City. Additionally, enjoy the convenience of a traditional Viennese-style café on-site and complimentary services like free breakfast, parking, Wi-Fi, and partially air-conditioned rooms.

Book now for a delightful stay at Hotel Donaustadt Kagran - at Metro U1!

Important information:

After the pre-authorization of your credit card, you will receive an email with the code for the key box, which is located at the entrance. Please also provide your telephone number.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People 7 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 5934 reviews
Cleanliness: 6.2
Service: 8.7
Location: 8.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 7.7
M
Malina09 • solo_traveller • pl
4
Pros:

Tylko lokalizacja, blisko do metra. Śniadanie w miarę okej.

Cons:

Brak klimatyzacji, a dostępny wentylator był brudny. Bardzo skromniutki pokój, ubogi w wyposażenie.

2026-07-18 • via Nuitee
A
Angelika • solo_traveller • ee
9
2026-07-18 • via Nuitee
O
Oksana • solo_traveller • ua
7
Pros:

Отличное расположение отеля рядом с метро. В номере хороший матрас, белоснежные простыни и полотенца. Завтраки не очень богатые, но наесться можно: мясные и сырные нарезки, овощи, вареные яйца, фрукты, снеки, а также кофе и напитки.Зал, где завтракали, приятно удивил кондиционером, белоснежными скатертями и неожиданно приятной атмосферой, обслуживал нас персонал очень хорошо.

Cons:

Состояние номера: Ковровое покрытие выглядит очень старым, присутствуют заметные пятна, что портит общее впечатление чистоты.

​Температурный режим: В номере было очень жарко (жили в 309-м на верхнем этаже). Несмотря на наличие мощного вентилятора, он не полностью справлялся с охлаждением в жаркую погоду.

​Оснащение номера: В номере нет холодильника и электрического чайника, что создает неудобства.

​Туалетно-косметические принадлежности: В ванной комнате отсутствуют шампунь и кондиционер для волос, есть только гель для душа и мыло для рук.

​Техническое состояние: Телевизор не работал должным образом во время трансляции футбольных матчей, хотелось бы иметь доступ к Smart TV.

2026-07-17 • via Nuitee
B
Bianca • couple • at
9
Pros:

Frühstück war sehr gut, tolle Lage, Personal sehr bemüht;

2026-07-17 • via Nuitee
D
Dainis • solo_traveller • lv
7
Pros:

Labas brokastis un atrašanās vieta.

Cons:

Karsti numuriņā, pietrūkst kondicioniera.

2026-07-17 • via Nuitee
F
Fagitsch • solo_traveller • at
8
2026-07-17 • via Nuitee
T
Tanja • family_with_children • at
6
Nettes Hotel aber eine Renovierung der Zimmer (Teppichböden) wäre nötig
Pros:

Sehr nettes Personal, gute ruhige Lage, gutes Frühstück

Cons:

Der Teppichboden müsste dringend ausgetauscht werden, eine Klimaanlage und ein kleiner Kühlschrank wären super. Obwohl wenigstens ein Ventilator zur Verfügung gestellt wurde.

2026-07-17 • via Nuitee
D
Dominik • solo_traveller • cz
8
2026-07-16 • via Nuitee
R
Rodlauer • solo_traveller • at
8
2026-07-16 • via Nuitee
T
Thomas • family_with_children • at
3
2026-07-16 • via Nuitee
H
Hermann • solo_traveller • at
7
Gutes Preis Leistungs Verhältnis leider sehr heiß im Zimmer
Pros:

Preis Leistung

Cons:

Keine Klimaanlage, lauter Ventilator

2026-07-16 • via Nuitee
I
Ilona • couple • gb
8
2026-07-15 • via Nuitee
M
Marita • solo_traveller • at
7
2026-07-15 • via Nuitee
I
Indrek • solo_traveller • ee
5
2026-07-15 • via Nuitee
F
Franz • solo_traveller • at
9
adäquates Preis-/Leistungsverhältnis
Pros:

Ruhiges Zimmer/Hoflage; freyndliches Personal; U-BahnStarion innerhalb v 3min Gehzeit;

Cons:

●KEINE KLIMAANLAGE●

2026-07-15 • via Nuitee
A
Aleksander • couple • pl
7
Pros:

Obiekt blisko stacji Metra, darmowe parkingi w pobliżu.

Cons:

Brak klimatyzacji, brudna wykładzina w pokoju.

2026-07-14 • via Nuitee
A
adnan • solo_traveller • bh
7
2026-07-14 • via Nuitee
V
Vira • solo_traveller • ua
7
It is budget-friendly option for lonely traveler who wants personal space and bathroom)
Pros:

First of all, the accommodation in Vienna is very expensive, so the hotel was with good price and with comfort according to this price. The location was extremely comfortable for the aim of my trip ( Donau Sport Zentrum-2 metro station) . It is 5 minutes walk from the metro, and 1 metro station from Westfield Donau Zentrum Mall. The room was tiny, but comfortable and clean. Breakfast was ok( without warm options).

Cons:

Communication with the staff. The reception works at the weekend from 12.00 pm till 17.00. On-line communication was also “not very fast”, when I needed to resolve the issue with check -in ( I was already in the hotel) and could not find my room, no one helped.Next morning I asked the personnel ( reception was not worked ) where I can leave my luggage , the cleaning manger did not understand English ( and German also) , and was a little bit rude.
The light in the bathroom did not work.
The weather was extremely hot in the time of my staying , so the room ventilator did not resolve the problem with cooling ( it was +40 outside).

2026-07-14 • via Nuitee
L
Liudmyla • solo_traveller • at
7
2026-07-14 • via Nuitee
K
Katharina • couple • de
6
Für Kurztrips mit guter Anbindung zu empfehlen, mehr aber auch nicht
Pros:

Gute Anbindung und ausreichendes Frühstück inklusive, schneller einfacher Check in und Check out

Cons:

Sehr lauter und stickiger Frühstücksraum, alter versiffter Teppichboden und sehr übel riechende Mülleimer (ohne Müll) in vielen Zimmern, Personal nicht unbedingt freundlich, Hotel alt

2026-07-14 • via Nuitee