Hotel Indigo Irving - Las Colinas by IHG

Hotels
•
Hotel Indigo
8.6 (92 reviews)
455 East John Carpenter Freeway , Irving , US

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Children allowed

Review Highlights

Pros:
Great/awesome staff
Excellent location
Clean and comfortable rooms
Good restaurant/food
Nice toiletries/amenities
Cons:
Overbooking / cancelled stay
Unexpected/additional fees (parking, large incidental deposit)
Room/view not as pictured
No/limited room service and some unprofessional staff
Thin walls / facility shortcomings

Categories

Cleanliness
9.4
Multiple reviewers called the property 'very clean' and 'comfortable'; one comment suggested facilities didn’t match photos but overall cleanliness was praised.
Service
10
Several comments explicitly praise 'great' and 'awesome' staff and helpfulness; isolated reports of unprofessional behavior and issues (overbooking, front desk limitations) are noted but outweighed by repeated staff praise.
Location
9.6
Location repeatedly cited as 'perfect' and a strong positive in multiple reviews.
Room Quality
7.5
Mixed: some rooms described as comfortable, but others were disappointing (wrong view, not as pictured, thin walls) leading to a below-target score.
Amenities
8.7
Amenities and toiletries were praised and restaurant/food received positive mentions, but missing services (no room service at times) and inconsistent facilities temper the score.
Value for Money
6
Frequent and strong complaints about unexpected fees (parking, large incidental deposit, paid breakfast) and overpricing — clear negative on value.
Food and Beverage
9
Restaurant and food received positive comments ('food was great'), though breakfast offerings were criticized as insufficient/overpriced.
Overall Experience
8.6
Mixed overall: several strong positives (staff, location, cleanliness, food) but significant negatives (overbooking/cancellation, extra fees, some facility disappointments) produce a mid-high overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Modern Design and Chic Atmosphere:
Experience a blend of modern design and chic atmosphere throughout our hotel. Our stylish decor and contemporary furnishings create a visually appealing environment for our guests to enjoy.

Convenient Location near Major Attractions:
Discover our prime location near popular attractions such as Dallas World Aquarium, American Airlines Center, and Southern Methodist University. With easy access to key destinations, you'll have a memorable stay exploring the area.

Close Proximity to Dallas-Fort Worth International Airport:
Conveniently located only 8 km away from Dallas-Fort Worth International Airport, our hotel ensures a hassle-free travel experience for our guests. Arrive and depart with ease, making your journey seamless.

Book your stay at Hotel Indigo Irving - Las Colinas today for a stylish and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 92 reviews
Cleanliness: 9.4
Service: 10
Location: 9.6
Room Quality: 7.5
Amenities: 8.7
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8.6
J
Joester • couple • us
1
Pros:

My stay was cancelled by the hotel. I never received notice. They overbooked due to a convention and put me and my colleagues in a doubletree that was an awful experience

2026-10-29 • via Nuitee
R
Raymond • couple • us
1
My stay was overpriced and terrible.
Pros:

Nothing.

Cons:

Everything. I paid for a “canal view” and got a view of grass with utility boxes on the side of the hotel. Many more fees at check in than told about at time of online booking. No free breakfast as said on booking site. Have to pay to park. Facilities are not near as nice as the pictures online. Front desk said room service was not available bc they had not staff to deliver. The property was not nice, vacant, unprofessional staff, a $150 deposit required, $12 to park your car in the parking lot, no valet service, everything about this stay was terrible.

2026-10-20 • via Nuitee
D
Denetra • couple • us
10
2026-08-26 • via Nuitee
D
Dane • couple • us
10
2026-07-19 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-07-09 • via Nuitee
N
Natisha • couple • us
10
Pros:

Great staff, location, restaurant and toiletries

2026-07-05 • via Nuitee
E
Eduardo • family_with_children • us
10
Excellent place to stay
Pros:

Very clean and comfortable

Cons:

I like led everything

2026-07-04 • via Nuitee
W
Ware • extended_group • us
10
2026-06-28 • via Nuitee
M
Muhammad • solo_traveller • ae
9
2026-06-21 • via Nuitee
A
arlene • solo_traveller • us
10
Pros:

Thr awesome staff and amenities.Food was great!

Cons:

The additional fees, high incidental retainer amount and the thin walls.

2026-06-08 • via Nuitee
Z
Zina • couple • us
10
2026-06-05 • via Nuitee
M
Malia • couple • us
5
Pros:

Location

Cons:

They nickel and dime you …. $150 incidental deposit, $15per day for parking, plus random fees. We paid for the room weeks before coming but still had a list of additional fees.

2026-05-27 • via Nuitee
R
Randii • family_with_children • us
8
2026-05-21 • via Nuitee
B
BORISLAVA • couple • ca
9
Fantastic stay overall for
Pros:

The location is perfect but is too price for what it is

Cons:

For $40 dollars breakfast is not enough

2026-05-20 • via Nuitee
D
Dyneseah • solo_traveller • us
8
2026-05-20 • via Nuitee
A
Allison • solo_traveller • us
10
2026-05-16 • via Nuitee
C
Cindy • couple • us
10
2026-05-16 • via Nuitee
E
Enid • solo_traveller • us
9
2026-05-11 • via Nuitee
R
Ricky • solo_traveller • us
10
2026-05-07 • via Nuitee
L
Luke • couple • us
10
2026-05-06 • via Nuitee