Ensana Hvězda - Imperiál - Neapol

Hotels
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Ensana Hotels
8.5 (156 reviews)
Goethovo náměstí 7 , Mariánské Lázně , CZ

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good spa and wellness facilities
Cons:
Rushed cleaning
Unpleasant experience with spa staff

Categories

Cleanliness
7.25
The cleaning in the room was a bit rushed.
Service
9.25
The service staff was very friendly; however, the spa personnel were noted as unfriendly.
Location
9.25
Good access to nearby attractions and facilities.
Room Quality
8.75
The room was clean and had regular maintenance.
Amenities
8.25
Great spa and pool facilities but lack of communication regarding reservations.
Value for Money
8.75
Standard quality for this hotel tier.
Food and Beverage
7.75
Mixed feedback on the breakfast quality and availability.
Overall Experience
8.75
Despite some issues, the overall stay was enjoyable with great potential for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:42

Property Description

Luxurious Amenities and Services
Ensana Hvězda - Imperiál - Neapol offers a range of upscale amenities including an indoor pool, fitness centre, sauna, and ski equipment rental service. With evening entertainment and room service available, guests can indulge in a truly luxurious experience.

Comfortable and Well-Equipped Rooms
Each room at Ensana Hvězda - Imperiál - Neapol is thoughtfully designed with a seating area, flat-screen TV, safety deposit box, and a private bathroom stocked with complimentary toiletries. The cozy bedding and plush towels ensure a comfortable stay for every guest.

Convenient Location and Activities
Located just 300 metres from the Colonnade by the Singing Fountain, guests can easily explore the nearby attractions. Whether it's hiking, skiing, or enjoying table tennis at the hotel, there are plenty of activities to keep guests entertained throughout their stay.

Experience luxury and comfort at Ensana Hvězda - Imperiál - Neapol. Book your stay now for an unforgettable getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 156 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
Y
Yuliia • family_with_children • cz
3
Cons:

Будинок пристарілих

2026-10-20 • via Nuitee
A
Anna • solo_traveller • sk
9
2026-10-16 • via Nuitee
R
Roxana • couple • de
8
2026-10-08 • via Nuitee
M
Manfred • couple • de
8
Allgemein war’s schön
Pros:

Gutes Zimmer, gutes Essen, schöner Pool, schönes Café, u. a

Cons:

z. B. Teures Abendessen, Kuchenauswahl im Café, leere Zimmerbar, Öffnungszeiten Pool und Sauna, etwas Teuer

2026-09-04 • via Nuitee
M
Marcel • couple • de
10
2026-08-31 • via Nuitee
_
_Václav_ • family_with_children • cz
9
Pros:

- hotel dobře umístěný, na všechny strany kousek na naše výlety po okolí
- bazén jsme měli v podstatě sami pro sebe :) hlavně ráno ... před cvičením a snídaní
- měli jsme pokoj s balkonem, krásný výhled :)

2026-08-29 • via Nuitee
I
Iryna • family_with_children • ua
10
2026-08-26 • via Nuitee
M
Michaela • family_with_children • cz
7
2026-08-26 • via Nuitee
N
Natalia • solo_traveller • de
10
2026-08-26 • via Nuitee
N
Natalia • solo_traveller • de
10
2026-08-26 • via Nuitee
J
Jolanta • couple • pl
7
Pobyt udany
Pros:

Świetna lokalizacja, miły personel

Cons:

Posiłki: monotonne śniadania, niska jakość wędlin, mały wybór owoców i warzyw, niska jakość deserów ( chociaż to obiekt sanatoryjny, to może i dobrze😉)

2026-08-25 • via Nuitee
K
Kateřina • couple • cz
10
2026-08-25 • via Nuitee
K
Katja • couple • de
9
Nächstes Jahr wieder
Pros:

Die Lage und die Ausstattung. Man hat alles was man braucht und einen kleinen Balkon. Die Geburtstagsgrüße waren auch sehr nett und der kleine bestellte Kuchen 1A.

Cons:

- nichts -

2026-08-25 • via Nuitee
W
Wolfgang • couple • de
9
2026-08-22 • via Nuitee
B
Bashim • couple • tm
8
Pros:

Расположение

2026-08-21 • via Nuitee
M
Marion • couple • de
10
Alles in allen würde ich wieder dort Urlaub machen 🧳
Pros:

Es war sehr sauber, das Personal war sehr freundlich und konnten gut Deutsch , das Essen war lecker und abwechslungsreich, auch der Pool war sehr sauber, man konnte ihn so oft benutzen wie man wollte,kann es nur weiter empfehlen.👍🏻

Cons:

Der Schrank im Zimmer hat etwas gerochen und ich habe meine Wäsche nicht reingelegt 🤷‍♀️ schade

2026-08-05 • via Nuitee
M
Monika • solo_traveller • ch
10
2026-08-02 • via Nuitee
D
Diana • family_with_children • de
10
2026-07-19 • via Nuitee
M
Monika • solo_traveller • cz
10
2026-07-19 • via Nuitee
S
sarah • solo_traveller • cz
8
Cons:

Prosezena a ne uplne pohodlna kresilka na pokoji

2026-07-10 • via Nuitee