Hotel la fuente j.n

Die Touren nach Caño Cristales sind zu teuer, dafür kann das Hotel nichts. Eher harte Matratzen, kein Warmwasser in der Dusche. Manchmal Stromausfall, Internet langsam. ABER: vieles davon wäre für uns normal, ist aber in La Macarena einfach nicht möglich.

Jacuzzi w pokoju prawie nie działało, a poza tym w hotelu jest tylko zimna woda. Nie rozumiem dlaczego pokojowa podczas sprzątania wyrzuciła moją butelkę wody.

Que no hay agua caliente ya que se haya ido la luz y no funcione el aire acondicionado dos veces por dos dias y en largas horas

Some rooms are small though.

THEY COULD NOT HELP TO FIX MY RESERVATION

Había hormigas en la habitación. Supongo que es normal en el pueblo, pero no es agradable

Not really directly related to the Hotel: there was a guy called Henry who recommended another younger guy as bird watching guide. That guide never showed up during the final meeting to finalized the bird list. Very unpleasant.

Entrance to the bathroom alcove is an open archway behind the wall with the A/C unit, so the bathroom area was always warm.

The bed was the typical hard slab found throughout Colombia.

The balcony did not have a chair, but honestly, I only stepped outside to hang my wet clothes on the railing. Too hot outside and no real view.

The lobby, hallways, and restaurant are all open-air. Only the room had A/C.

The restaurant staff was clearly unhappy and were often arguing in the kitchen.

Early check in was not available and flights arrive in the early am, so every day, guests are sprawled on the couch in the open air lobby, and in chairs in the outdoor hall across the pool area, fanning themselves as they wait 4 or 5 hours to check in. There aren't any restaurants, bars, or stores with A/C in the town. Know before you go.

The hotel will request 50% payment in advance, but they do not have any of the digital apps in which to make the payment. I was told bank transfer is complicated for foreigners, but tried, anyway. I received a confirmation of the transfer (from the app) of the total hotel payment two months ahead of departure, and sent a screenshot to the hotel.
However, a week before arrival, I received a few messages from different managers at the hotel, stating my transfer was never received. I was at the airport and couldn't check my records at the time and afterwards was traveling in areas without internet service. Long story short, I was told upon arrival that all hotel charges were due in cash, which I did not have after paying surprise park and airport taxes that were apparently not included in my tour package.
The hotel manager was very kind and still allowed me to check in, but the entire situation was distressing since I thought I'd taken care of everything and knew there were no ATMs or banks in town. The area is NOT accessible by car or bus.

bed was a little too stiff for my comfort, filtered water was frequently empty

no hot water in hotel

services are very low here (only cold shower, pool was under maintenance, Wi-Fi was very rarely working)