Castello Boutique Suites by the sea - Adults Only

Wi-Fi EI TOIMINUT KUNNOLLA !

Unfortunately, the connectivity issues were unacceptable for a 5 star hotel. We initially paid for an Ivory Gold Suite Side Seaview, where the TV did not connect to the internet for the first two nights despite multiple attempts by staff to fix it. We were then upgraded for free to a full Seaview room, which we appreciated. The TV worked initially, but after a couple of days stopped connecting again. Maintenance visited several times but could not resolve it and eventually both the hotel and we gave up.

The staff did try to compensate, offering complimentary wine and fruit in the first room and a cocktail at the hotel bar after the problems returned in the second. However, the underlying issue remained unresolved. WiFi on our personal devices was also consistently unreliable throughout the stay, including in the rooms, restaurant and bar.

There were other details that did not feel 5 star either. Drinking water was not replenished during our stay and there was no water fountain to refill bottles. The room design offered limited privacy as it did not have any internal solid doors and bright corridor lighting came through at night.

We visited in the second half of September and were really looking forward to enjoying some sun on the terrace, but the plunge pool was freezing and the terrace did not get any sun until after 2pm which could only be enjoyed by one person if they turned their sunbed sideways in parallel to the plunge pool; it made paying extra for that particular room feel like a waste of money. The attached photo shows what it looked like in the side sea view room at exactly 2pm, but the full sea view room was exactly the same.

Overall, there were simply too many fundamental issues for this to feel like a genuine 5 star experience.

Keine Tiefgarage oder Parkplazt direkt am Hotel.

Un solo addetto alla reception con conseguenti attese se impegnato. Del tutto personale la preferenza per la cena a buffet anziché alla carte come invece previsto. Cibo peraltro di qualità superiore a quello di un normale buffet e con carattere di internazionalità. Stona peraltro il sovrapprezzo che viene fatto pagare su alcuni piatti. Tornerei ma non includerei la cena.

Il manque un parking sur place

Les deux jours de temps couvert🤪

הוויפי גרוע לא עובד.
לקחנו חדר עם הבריכה אבל גם בשמש אי אפשר להיכנס כי היא קפואה !

Menu pas assez varié, buffet très limité

Nothing

The hotel needs to sort out the sunbed issue by the pool . Need more beds and less tables. We had private pool but others in our party did not and others would “reserve” beds next to pool with towels or bags and either not sit in them or even people from next door hotel came and sat by pool. In either case in a 5* boutique hotel should not have this issue . We did go to beach most days but on odd day that did not want to go if you do not have own pool can be an issue to sit at pool

I would only say that the room service could be better, a bit disorganized and the 15E service fee is quite high.

There is no placement for the swimming clothing outside to keep it dry

Nothing it was wonderful.

Pas suffisamment orientés “expérience client”, pas suffisamment soucieux de faciliter les choses aux clients.
Parfois des oublis ou manque de communication entre réception et restaurant

Fourmis dans la chambre, problème rapidement résolu par le personnel avec des bombes anti-fourmis.

Rien