Romer House Waikiki

The restaurant menu needs more variety

The room we booked is on the fifth floor facing the street, super noisy in the evening and morning.

Nothing

The hotel is completely overwhelmed and operating far beyond its capacity. At breakfast, a few understaffed servers work incredibly hard, but it is not enough to prevent long lines and extensive wait times. The reception desk suffers from the same issue, with agonizingly long queues to check in or get assistance. We booked an upgraded room, but the exhaust fan made an unbearable amount of noise—it literally felt like sleeping in a factory NOT a relaxed vacation. After repeated complaints, maintenance disconnected the power a day later. However, the wind kept spinning the loose fan blades, creating a constant banging noise reminiscent of a construction site. Because of the lack of ventilation, the wet towels developed a foul, musty smell. The room itself makes noise constantly, and the balcony was very dirty. Amenities are severely lacking: you get a kettle but no tea or coffee, and a pen but no paper. To make matters worse, the Chromecast on the TV did not work at all, despite maintenance trying to fix it. Finally, housekeeping was scheduled for every two days, but due to a staff shortage, our room wasn't cleaned until the fourth day.

4 dni nikto neupratal izbu ani na vyzvanie na recepcii, poprosili sme aspoň o doplnenie toaletného papiera a výmenu uterákov, bohužiaľ nikto neprišiel a 4 dni sme mali špinavé uteráky, žiadny sprchové gél, žiadnu kávu ani toaletný papier
Za 7 dní pobytu bola naša izba uprataná 1x - čiže veľmi slabé služby a nedostatok personálu čo sa mimochodom prejavilo aj na raňajkách - keďže nie sú samoobslužné - obsluha = 3 čašníčky nemali šancu stíhať obslúžiť cely hotel

la lenteur pour le petit déjeuner
attention si cous laisser une valise entre 2 Séjours pour aller découvrir une autre ile l hôtel cous facture 25 dollars par jour de garde!

This was a total nightmare and definitely not worth the money.
The room was very dirty when we checked in. We literally had to go down to reception to ask them to move us to the different room . On top of that, we found cockroaches in our room!
Moreover we are two healthy, able-bodied adults, but they placed us in an accessible/disabled room for some reason, however wa paid for normal room with normal shower.
The towels had actual holes in them, and the replacement ones smelled so heavily of bleach it was nauseating.
They claim to provide beach loungers, but in reality, you have to walk 15 minutes and carry cheap beach chairs yourself.
They took a crazy $700 deposit ($100/day). We still haven't received it back. On checkout, they said breakfast would be taken from the deposit, but instead, they randomly charged another $400 from my card! I still have no idea what that charge was for.
The room safe kept locking us out, so we had to call maintenance all the time. The bathroom power socket didn't work at all. And on our last day, the electronic door lock battery died, so we couldn't even get into our room.
Save your money and stay somewhere else. This place is dirty, broken, and feels like a total scam with their charges.

The parking is expensive but understandable.