Tru By Hilton Cali Sur

Hotels
•
Tru by Hilton
9.1 (327 reviews)
Av Panamericana con Cra 109 , Cali , co

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good service
Modern facilities
Convenient location
Cons:
Cleanliness issues
Food quality concerns
No pool or jacuzzi

Categories

Cleanliness
8.24
Positive mentions of cleanliness were overshadowed by complaints about the room's maintenance and issues with food hygiene.
Service
9.71
Staff provided attentive service and were helpful, particularly noted in attending to guests' needs.
Location
8.75
Location was convenient for access to amenities but considered somewhat far from key attractions.
Room Quality
9.2
Rooms were generally clean and nice, but some issues indicated a need for better maintenance.
Amenities
9.23
Modern facilities were available, but lack of a pool or jacuzzi was noted.
Value for Money
9.69
Guests felt the hotel offered good value for the price paid, despite some concerns about extra charges.
Food and Beverage
8.24
Breakfast quality was inconsistent, with reports of stale or poorly handled food.
Overall Experience
9.71
Overall, guests had a pleasant experience despite some minor issues; many appreciated the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:00

Property Description

Convenient Location
Located just a stone's throw away from La Ermita Church and Saint's Peter Cathedral, Tru By Hilton Cali Sur offers a prime location for exploring the city, with easy access to nearby attractions and amenities.

Modern Amenities
Guests can enjoy comfortable, air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a fridge. The hotel also offers free WiFi, ensuring you stay connected throughout your stay.

Recreational Activities
Unwind after a long day of sightseeing by playing a game of billiards at the hotel. Whether for leisure or business, Tru By Hilton Cali Sur has something for everyone.

Book now for a memorable stay in Cali at Tru By Hilton Cali Sur!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 327 reviews
Cleanliness: 8.24
Service: 9.71
Location: 8.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.69
Food and Beverage: 8.24
Overall Experience: 9.71
J
Jesica • family_with_children • co
9
Pros:

La ubicación

Cons:

Todo estuvo bien

2026-09-07 • via Nuitee
J
Jackie • couple • cr
5
2026-09-01 • via Nuitee
J
José Fernando • solo_traveller • co
8
2026-08-28 • via Nuitee
R
Roberto • couple • co
7
2026-08-23 • via Nuitee
A
Andrés • couple • co
10
2026-08-18 • via Nuitee
A
Andres Mauricio • extended_group • us
10
Pros:

Everything about the hotel was great, the view an surroundings above everything

Cons:

The elevator gave us a scare one time, felt like it was about to fall and stopped

2026-08-16 • via Nuitee
F
Fernando • couple • co
5
2026-08-15 • via Nuitee
A
Alex HMT Andina • solo_traveller • co
10
2026-08-10 • via Nuitee
R
Rosana • couple • co
7
Normal
Pros:

Bien

Cons:

Me pareció muy costosa la noche para el tipo de habitación. Mi esposo estaba en la silla de ruedas y solo no podría ir ya me tocaba cogerle las cosas como por ejemplo el jabón, shampoo etc y cuando hemos ido a hotel todo está disponible para él.

2026-08-09 • via Nuitee
C
Camilo • couple • co
9
Pros:

El desyuno estaba variado, el hotel se encuentra al lado de una plazoleta de comidas lo que facilita el tema de alimentación.

2026-08-03 • via Nuitee
A
Augusto • family_with_children • co
9
volveria
Pros:

el bufet

Cons:

que no entreguen habitaciones antes del check in aun teniendolas disponibles

2026-07-25 • via Nuitee
C
Cristian • solo_traveller • co
10
2026-07-22 • via Nuitee
S
Sandra • extended_group • us
9
2026-07-20 • via Nuitee
H
Hiba • solo_traveller • ma
9
2026-07-16 • via Nuitee
P
Patricia • solo_traveller • ug
8
2026-07-15 • via Nuitee
F
Florence Muhanguzi • solo_traveller • ug
9
Its a good and budget friendly property in a convenient location
Pros:

The bed is comfortable. They are well-structured and clean.

Cons:

The TV is all in Spanish, which is not good for international guests. Also, there is need to provide a coffee maker in the room for guests to help themselves with coffee.

2026-07-15 • via Nuitee
P
Patricia • solo_traveller • co
10
Pros:

Excelente comodidad, atención y la comida deliciosa.

2026-07-13 • via Nuitee
A
Ajit • solo_traveller • in
3
Pros:

Nothing

Cons:

Everything - there was no kettle in the room and the coffee at the reception was always too cold. Breakfast was minimal. There was no complimentary dental kit, we had to buy it from them. And not even water bottles. Worst hotel I stayed in the past two decades!

2026-07-12 • via Nuitee
B
Binitha • solo_traveller • in
1
Not great and value for money
Pros:

Nothing

Cons:

No dental kit, kettle, and not even a wardrobe to unpack my suitcase. Room size was small and the breakfast was very basic. Not even water bottles in the room, we had to collect water from a dispenser in another floor. The free coffee we get near the reception desk is always too cold. I felt like staying in a hostel during my younger days. On the whole, I didn’t like this accommodation, and it’s not value for money.

2026-07-12 • via Nuitee
J
Juan • couple • co
8
Pros:

La tranquilidad

Cons:

Olvide unos documentos en la habitación, al preguntar por ellos que no estaban, pero como afectado tuve la certeza del 100% donde quedaron

2026-07-10 • via Nuitee