Tru By Hilton Cali Sur

Hotels
•
Tru by Hilton
9.1 (241 reviews)
Av Panamericana con Cra 109 , Cali , co

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Good service
Modern facilities
Convenient location
Cons:
Cleanliness issues
Food quality concerns
No pool or jacuzzi

Categories

Cleanliness
8.24
Positive mentions of cleanliness were overshadowed by complaints about the room's maintenance and issues with food hygiene.
Service
9.71
Staff provided attentive service and were helpful, particularly noted in attending to guests' needs.
Location
8.75
Location was convenient for access to amenities but considered somewhat far from key attractions.
Room Quality
9.2
Rooms were generally clean and nice, but some issues indicated a need for better maintenance.
Amenities
9.23
Modern facilities were available, but lack of a pool or jacuzzi was noted.
Value for Money
9.69
Guests felt the hotel offered good value for the price paid, despite some concerns about extra charges.
Food and Beverage
8.24
Breakfast quality was inconsistent, with reports of stale or poorly handled food.
Overall Experience
9.71
Overall, guests had a pleasant experience despite some minor issues; many appreciated the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:00

Property Description

Convenient Location
Located just a stone's throw away from La Ermita Church and Saint's Peter Cathedral, Tru By Hilton Cali Sur offers a prime location for exploring the city, with easy access to nearby attractions and amenities.

Modern Amenities
Guests can enjoy comfortable, air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a fridge. The hotel also offers free WiFi, ensuring you stay connected throughout your stay.

Recreational Activities
Unwind after a long day of sightseeing by playing a game of billiards at the hotel. Whether for leisure or business, Tru By Hilton Cali Sur has something for everyone.

Book now for a memorable stay in Cali at Tru By Hilton Cali Sur!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 241 reviews
Cleanliness: 8.24
Service: 9.71
Location: 8.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.69
Food and Beverage: 8.24
Overall Experience: 9.71
V
Victor Hugo • solo_traveller • co
9
confortable
Pros:

El Gimnasio.

Cons:

El trafico

2026-05-08 • via Nuitee
P
Paula Andrea • solo_traveller • co
10
Gran lugar para hospedarse en Cali sur
Pros:

Ubicación, Limpieza, desayuno.

Cons:

Todo estuvo muy bien

2026-05-08 • via Nuitee
W
Wangison • family_with_children • co
10
Worth the value
Pros:

Clean and comfy

Cons:

Light filters in at night, due to lack of blackout curtains

2026-05-06 • via Nuitee
J
Juliana • extended_group • co
10
Un lugar increíble
Pros:

Excelente

Cons:

Todo espectacular

2026-05-05 • via Nuitee
A
Angel • solo_traveller • co
10
2026-05-03 • via Nuitee
M
Manuela • couple • co
10
2026-05-02 • via Nuitee
A
Alejandro • family_with_children • co
10
De repetir
Pros:

Fue muy bueno todo, el personal super lindo y amable

2026-05-01 • via Nuitee
V
Victor Dumar • solo_traveller • co
3
Pros:

Ubicación

Cons:

Me cobraron 2 veces. Pagué antes de llegar y me volvieron a cobrar al llegar. Muy mal servicio

2026-04-30 • via Nuitee
H
Harold Fabian • solo_traveller • co
8
2026-04-29 • via Nuitee
H
Hugo • solo_traveller • co
10
2026-04-28 • via Nuitee
C
Carlos Andres • couple • co
10
Comodo y tranquilo
Pros:

Una buena ubicacion, genial la plazoleta donde esta ubicado

2026-04-28 • via Nuitee
M
Murcia • couple • co
8
2026-04-25 • via Nuitee
Y
Yohana Flórez • family_with_children • co
10
Excelente ubicación, servicio e instalaciones
Pros:

La habitación, el desayuno y las instalaciones. En general el hotel es muy bonito y las personas del servicio son muy amables. Sin dudas volvería nuevamente para visitar la ciudad. También lo recomendaría con mis amigos.

Cons:

La verdad todo está perfecto.

2026-04-21 • via Nuitee
M
Muñoz • family_with_children • co
6
Cons:

Tuvimos un problema con el Aire acondicionado en la noche, no lo pudieron resolver.
No tienen ventiladores para ayudar al calor que hace.
Nos cambiaron de habitación a las 3 am y al otro día que volvimos a hacer maleta el calor era insoportable.

2026-04-20 • via Nuitee
L
Lia • couple • co
10
Pros:

El servicio y la actitud del personal

Cons:

Nada

2026-04-13 • via Nuitee
A
Acuña Cubides • couple • co
8
2026-04-12 • via Nuitee
N
Nathalia • family_with_children • co
10
2026-04-11 • via Nuitee
M
Montaño • solo_traveller • co
10
Comodo y silencioso
Pros:

Ubicación cerca a mi lugar de trabajo

2026-04-10 • via Nuitee
M
María • solo_traveller • co
5
Me sentí estafada.
Pros:

Estaba limpio y era cómodo.

Cons:

El precio es demasiado elevado para lo que el hotel ofrece, es un hotel de paso, para una noche no más. Muy decepcionada quedé.

2026-04-09 • via Nuitee
J
JOSE • solo_traveller • co
9
Pros:

Instalaciones y aseo

Cons:

Desayuno de medio pelo. Escazo y sin mayor variedad

2026-04-08 • via Nuitee