Nirvana Hotel - Cancun Hotel Zone

dirty disgusting beds everything was dirty and location was horrible

No towels far away from the zone not much clean

-Room had a very bad humidity smell
-floor was soapy/greasy and sheets were stained
-bed was not comfortable at all
-didn’t get hot water in the shower !
-they charged me 20usd for arriving 1,5hour earlier when the room was ready and available 🙃 not very good commercial strategy seeing the state of the room..

It's not in hotel zone,they are far from hotel zone

Hotel was dirty and smelled horrific. Unsafe area. Staff did not assist as promised as far as refunding my money

I didn't like the fact that this hotel falsely represented several things about them including their location. When the taxi cab pulled up to the hotel green 16 I said oh no I'm staying at the hotel Nirvana which is up the street and across the road and he said oh no look at the sign this is hotel Nirvana, he informed me that they are just changing the name because they have a bad reputation. According to Mexico this hotel is considered abandoned and not suitable for guests and they're currently stealing electricity. When I checked in I gave them $81.05 and they told me they would get me $0.50 change but never did. They are falsely saying that they have Wi-Fi in all the rooms they definitely do not, wifi is available in the lobby. Several of pictures on the website are well over 10 years old and very outdated. There are no blankets in any of the rooms on any of the beds just one thin sheet and a table runner. Some of the sheets are torn and little spots and stained permanently and still being used for guests. There is no water pressure in any of the showers. I booked a double room and never even was shown a double room. I stayed in a king room the first night that had no Wi-Fi and no working TV, they refunded $20 for this issue.

We experienced several significant issues during our stay. The WiFi didn’t work in any of the three rooms we booked, and the staff didn’t offer a solution beyond acknowledging that "the signal doesn’t reach well in that room." Even though our rooms were in different areas of the hotel, the WiFi was poor across the board. Additionally, none of the TVs in the rooms worked, and despite informing the staff multiple times, they didn’t make any effort to resolve this issue or even check the televisions. To make matters worse, the pool, which we were looking forward to using, was in terrible condition. Although we were told it was under "renovation," it appeared very neglected, with dirty water, and was completely unusable. These problems were never communicated to us prior to our arrival, which left us disappointed and unprepared for the stay.

😡😡

The place was dirty and not cleaned at all with trash on the floor, smelled horribly bad, bugs on bed and when asked to be refunded they stated they answered booking.com email request to fully refund me in which they did not. I did not start in this place as it was not fit for even a dog. Worst experience ever!

The picture where it looks that the hotel oversees the sea. This is misleading: there is no view. It also states that there is a swimming pool: NOT SO. It is a 15 minute walk to the main boulevard to take bus into town or attractions in the hotel zone.
There were also piles of garbage on the premises, maybe poor garbage cpllection services? This area should be closed in so guests can't see it: NOT a good, first impression.

Unclean, no lock on door. Unsafe. Hotel sent "taxi" the person that came was not a taxi driver and was not associated with the hotel. Made for a very scary and unsafe situation.

Old building, humid and water spilled outside the door. Wifi didnt work.