Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
24-hour front desk
-
Room service
-
Terrace
-
Family rooms
-
Pets allowed
-
Airport shuttle
-
Ironing service
-
Car hire
-
Private parking
-
Daily housekeeping
-
Accessible parking
-
Airport shuttle (additional charge)
-
Shuttle service (additional charge)
-
Airport pick up
-
Shuttle service
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
City View Hotel & Restaurant: A City Escape with a View
Stunning City Views: Enjoy breathtaking city views from the terrace of our 3-star hotel in Lahore.
Comfortable Accommodation: Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TV, and private bathrooms. Some rooms even feature a balcony for a more luxurious stay.
Convenient Services: Benefit from free private parking, paid airport shuttle, and 24-hour front desk assistance during your stay.
Experience the best of Lahore at City View Hotel & Restaurant. Book now for an unforgettable city getaway!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for PKR 300 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Internet
WiFi is available in public areas and is free of charge.
-
Pets
Pets are allowed. Charges may be applicable.
-
Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
Nice parking, nice rooms
Here is the final, polished English version of the email. It is formal, firm, and professional—perfect for sending directly to Booking.com's official customer support and Trust & Safety team.
Pro tip: When you send this, make sure to attach a screenshot of your confirmed booking email and (if you have it) a screenshot of the call log showing the exact time they called you.
---
Subject: URGENT: Platform Misuse, Intimidation, and False Cancellation by City View Hotel – Booking ID: [Insert Your Booking ID Here]
Dear Booking.com Support & Trust & Safety Team,
I am writing to formally file a complaint regarding a severe case of platform misuse, harassment, and unprofessional conduct by the City View Hotel. I have been a loyal user of Booking.com for years, but this experience has been extremely distressing.
I have faced this unacceptable behavior on two separate occasions:
Incident 1 (My previous stay):
The hotel canceled my confirmed booking through your platform and pressured me into booking directly with them for my stay. When I left a truthful and honest review about my experience, the hotel manager personally called me on my phone. He verbally threatened me, demanding that I delete my review from Booking.com. He explicitly stated that if I did not remove the review, he would refuse to give me a room during any future visit.
Incident 2 (Today’s booking – Booking ID: [Insert ID]):
Today, I booked a room through Booking.com and received a confirmed booking confirmation email from your platform. However, just 10 minutes before my family and I arrived at the hotel, the staff called me and forcefully demanded that I cancel my booking myself, falsely claiming that they "had no available rooms." When I informed them that I had a valid confirmation email from Booking.com, they still refused to accommodate my family.
My Requests to Your Team:
This hotel is clearly exploiting your platform. Their actions violate your policies regarding:
1.
The hotels location is perfect. Wherever you wanna go it hardly takes 15-20 minutes.
The hotel’s cleanliness was disappointing. The furniture was old, and we found wood insects behind our bed, which was concerning as we were traveling with a toddler. We reported it, but the other rooms had the same issue.
The service was also poor. Despite multiple requests, bathroom slippers were never provided. Our room-service breakfast was mistakenly delivered to another room, causing an unnecessary delay.
Near to locations in lahore
Need to be more clean and upgraded
Location , neat & clean environment
Pls train staff not to beg for tip
Rooms are very very neat and very affordable staff are very very cooperative and the breakfast 🥞 I don't believe k itna acha hoga Mainy Lahore main is s acha hotel itni affordable price m ni dka
Staff are very cooperative And rooms are very neat condition
Nothing to like..
Breakfast was included in my reservation and the staff informed me that it would be served in my room. However, despite multiple reminders, the breakfast was never delivered.
After my third follow-up, they asked me to wait another 15 minutes but even after waiting for around 30 minutes while getting ready, nothing was served. In the end, I had to check out without having breakfast.
I even told them I was willing to pay extra if needed because I had an important meeting and didn't have time to go outside for breakfast or tea. Unfortunately, there was no response or effort to resolve the issue.
This was one of the most disappointing service experiences I've had. I hope the hotel improves its room service and communication to avoid this happening to other guests.
Almost everything was good
Electricity shortage
Your guide to the flawless travel experience
Popular Countries
Get our app
