City View Hotel & Restaurant

Hotels
7.4 (753 reviews)
43 A/C Main Market Gulberg II Lahore. , Lahore , pk

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location near attractions
Good value for money
Cons:
Inconsistent cleanliness
Rooms could use updates
Basic amenities

Categories

Cleanliness
6.54
Mixed reviews noted, with some comments on cleanliness issues.
Service
8.01
Staff were generally friendly and helpful.
Location
8.55
Location praised for proximity to attractions.
Room Quality
7
Rooms were described as clean but needing updates.
Amenities
6.53
Standard quality for this hotel tier, basic amenities mentioned.
Value for Money
7.99
Good budget-friendly choice for the quality offered.
Food and Beverage
7.04
Food quality received mixed reviews, but overall decent.
Overall Experience
7.51
Guests had a generally enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:56

Property Description

City View Hotel & Restaurant: A City Escape with a View

Stunning City Views: Enjoy breathtaking city views from the terrace of our 3-star hotel in Lahore.

Comfortable Accommodation: Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TV, and private bathrooms. Some rooms even feature a balcony for a more luxurious stay.

Convenient Services: Benefit from free private parking, paid airport shuttle, and 24-hour front desk assistance during your stay.

Experience the best of Lahore at City View Hotel & Restaurant. Book now for an unforgettable city getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.4
Based on 753 reviews
Cleanliness: 6.54
Service: 8.01
Location: 8.55
Room Quality: 7
Amenities: 6.53
Value for Money: 7.99
Food and Beverage: 7.04
Overall Experience: 7.51
H
Hanzala • solo_traveller • pk
1
Not recommended for other peoples
Pros:

Very bad place and managment is very bad
Even manager mam is very rude and bad talking

Cons:

Bedsheets is very dirty
Termites in bed😒😒😒
And service is slow

2026-08-23 • via Nuitee
A
asim • solo_traveller • pk
10
Pros:

When guests come, there is noise, voices are heard in the room, which disturbs sleep. There should be something better for this.

Cons:

Don't be noisy.

2026-08-21 • via Nuitee
W
waris • family_with_children • pk
10
I am satisfied and want to stay again
Pros:

Everything was perfect

Cons:

Nothing

2026-08-19 • via Nuitee
U
Usman • solo_traveller • pk
10
2026-08-17 • via Nuitee
K
Khuram • couple • pk
9
2026-08-15 • via Nuitee
D
Daniyal • solo_traveller • pk
9
2026-08-14 • via Nuitee
K
kakar • couple • pk
8
I was relax and feel best
Pros:

Best

Cons:

Na thing

2026-08-13 • via Nuitee
M
mehmood • couple • pk
9
Pros:

Nice parking, nice rooms

2026-08-07 • via Nuitee
H
Hassan • couple • pk
7
2026-08-04 • via Nuitee
S
suleman • couple • pk
8
2026-08-03 • via Nuitee
F
Fahra • extended_group • be
1
2026-07-23 • via Nuitee
D
Dr Mian Imran • couple • pk
1
Pros:

Here is the final, polished English version of the email. It is formal, firm, and professional—perfect for sending directly to Booking.com's official customer support and Trust & Safety team.

Pro tip: When you send this, make sure to attach a screenshot of your confirmed booking email and (if you have it) a screenshot of the call log showing the exact time they called you.

---

Subject: URGENT: Platform Misuse, Intimidation, and False Cancellation by City View Hotel – Booking ID: [Insert Your Booking ID Here]

Dear Booking.com Support & Trust & Safety Team,

I am writing to formally file a complaint regarding a severe case of platform misuse, harassment, and unprofessional conduct by the City View Hotel. I have been a loyal user of Booking.com for years, but this experience has been extremely distressing.

I have faced this unacceptable behavior on two separate occasions:

Incident 1 (My previous stay):
The hotel canceled my confirmed booking through your platform and pressured me into booking directly with them for my stay. When I left a truthful and honest review about my experience, the hotel manager personally called me on my phone. He verbally threatened me, demanding that I delete my review from Booking.com. He explicitly stated that if I did not remove the review, he would refuse to give me a room during any future visit.

Incident 2 (Today’s booking – Booking ID: [Insert ID]):
Today, I booked a room through Booking.com and received a confirmed booking confirmation email from your platform. However, just 10 minutes before my family and I arrived at the hotel, the staff called me and forcefully demanded that I cancel my booking myself, falsely claiming that they "had no available rooms." When I informed them that I had a valid confirmation email from Booking.com, they still refused to accommodate my family.

My Requests to Your Team:
This hotel is clearly exploiting your platform. Their actions violate your policies regarding:

1.

2026-07-21 • via Nuitee
B
Basit • couple • pk
5
Overall I wont stay in the hotel again.
Pros:

The hotels location is perfect. Wherever you wanna go it hardly takes 15-20 minutes.

Cons:

The hotel’s cleanliness was disappointing. The furniture was old, and we found wood insects behind our bed, which was concerning as we were traveling with a toddler. We reported it, but the other rooms had the same issue.

The service was also poor. Despite multiple requests, bathroom slippers were never provided. Our room-service breakfast was mistakenly delivered to another room, causing an unnecessary delay.

2026-07-18 • via Nuitee
A
asim • solo_traveller • pk
5
2026-07-18 • via Nuitee
R
Rajpoot • solo_traveller • pk
10
2026-07-18 • via Nuitee
S
Shuban • solo_traveller • pk
10
2026-07-15 • via Nuitee
S
Shuban • solo_traveller • pk
10
2026-07-15 • via Nuitee
S
Shakeel • solo_traveller • my
8
2026-07-15 • via Nuitee
A
aziz • solo_traveller • pk
6
Pros:

Near to locations in lahore

Cons:

Need to be more clean and upgraded

2026-07-13 • via Nuitee
K
kamran • solo_traveller • gb
10
2026-07-10 • via Nuitee