Candlewood Suites Chattanooga - East Ridge by IHG

Hotels
•
Candlewood Suites
8.2 (153 reviews)
6517 Ringgold Rd , Chattanooga , US
+1 877-424-2449

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (several named praise)
Convenient location near restaurants/shops/highway
Comfortable room layouts and beds reported by many
Complimentary coffee and occasional upgrades
Cons:
Inconsistent cleanliness: reports of roaches, stains, mold and dirty linens
Non-functional or leaking refrigerators and unhygienic dishes/utensils
Inconsistent housekeeping (some guests told to clean their own room) and missing amenities (no trash cans, no ice)
Maintenance problems: TV/fridge issues, hard mattresses, water pressure

Categories

Cleanliness
4.8
Mixed-to-negative. Multiple guests reported dirty rooms (chicken on the floor, hair, stained linens), roaches, moldy curtains and musty smells; a minority described their room as very clean, indicating inconsistent housekeeping.
Service
9.6
Strong positive sentiment. Numerous mentions of friendly, helpful staff (Ashley, Morgan Thomas, front desk gentleman), staff finding lost items and providing upgrades; a few isolated reports of rudeness.
Location
9.2
Generally positive. Many guests praised proximity to restaurants, shops and the highway; a few noted the property sits in a less desirable area.
Room Quality
8.6
Mixed but above average. Guests liked room layouts and comfortable beds at times, but there were multiple reports of maintenance problems (non-working fridges/TVs, mold, stains, hard mattresses, gaps under appliances).
Amenities
8.4
Moderately positive but inconsistent. Basic amenities (complimentary coffee, microwave, fridge) present, but several guests reported non-working fridges, missing ice, no trash cans and limited housekeeping.
Value for Money
8.6
Generally seen as reasonable given location and service; however, cleanliness and maintenance issues led some guests to feel the price should be lower.
Food and Beverage
8
Mixed. Complimentary coffee received positive mentions and nearby dining options are a plus, but there were significant hygiene complaints (dirty plates/cutlery) and fridge failures that spoiled guests' food.
Overall Experience
8.4
Overall mixed experience: strong service and convenient location often offset serious cleanliness and maintenance problems for many guests, though some would not return due to those issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Convenient Amenities
Candlewood Suites Chattanooga - East Ridge offers a fitness centre, free parking, and barbecue facilities for a comfortable stay.

Well-Equipped Rooms
Each room at the hotel features a kitchen, dining area, and private bathroom with free toiletries, providing guests with all they need for a relaxing stay.

Business-Friendly Services
With a business centre, vending machines, and helpful reception staff, Candlewood Suites Chattanooga - East Ridge ensures a convenient experience for business travelers.

To book your stay at this convenient and well-equipped hotel, visit us now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 153 reviews
Cleanliness: 4.8
Service: 9.6
Location: 9.2
Room Quality: 8.6
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 8.4
R
Ricker • couple • us
10
Pros:

John Lee was a wonderful front desk clerk the room was beautiful really highly recommend

2026-11-05 • via Nuitee
A
adowen68 • couple • us
1
Stay at the other CW suites. It's night and day. 7524 Shallowford Road, Building 2, Chattanooga, TN
Pros:

No breakfast like the other CW Suites 7524 Shallowford Road, Building 2, Chattanooga, TN 37421

Cons:

Housekeeping was abysmal. Missing plates and cutlery and linen. Reported twice to reception with no resolution. Even left a VM for the General Manager with her Sister and never received a call back. Not sure what kind of operation they are runnning but the other CW Suites 7524 Shallowford Road, Building 2, Chattanooga, TN 37421 is night and day better

2026-11-05 • via Nuitee
R
Ray • couple • us
7
2026-11-01 • via Nuitee
M
Maureen • solo_traveller • us
9
Pros:

Staff was very good. Ashley especially. Room was clean and comfortable.

2026-10-28 • via Nuitee
T
Thompson • couple • us
5
2026-10-15 • via Nuitee
V
Vinfoil • solo_traveller • nl
7
Good stay for a few days
Pros:

Room was fine, kitchen was okay, shower good, bed was comfortable

Cons:

Plates, cutlery and pans were really dirty, food rest on them, very unhygienic. The fridge didn't work at all, I had bought drinks, meals, icecream, milk and so on, a day later I already noticed my drinks weren't that cool, so I checked if the temperature could be set but as far as i could see it was already set to the maximum, next morning I wanted to take the milk but it had already gone bad, I opened the freezer and my meals were thawed and the ice-cream had melted.

2026-10-13 • via Nuitee
P
Pearl • couple • us
10
2026-10-09 • via Nuitee
B
Brent • solo_traveller • us
10
Pros:

I had lost my wallet and house keeping found it for me. I'm sooo grateful.

2026-09-07 • via Nuitee
A
Ashley • couple • us
4
We will not be returning. Very disappointing.
Pros:

It was close to food/ gas/ activities. The gentleman at the front desk was nice that checked us in. They offered free coffee.

Cons:

The room was dirty when we first got there. There was chicken on the floor, the bed linen was dirty, the microwave was dirty. There was hair in the microwave, shower, and toilet. We were told there was no housekeeper onsite so we had to clean the room, vacuum the floor, and change the bed ourselves. The fridge was also leaking water. We were told there was no other room for us to switch to. The room smelled like chicken/ food. It was obvious it was not cleaned.

2026-09-07 • via Nuitee
J
Jacalyn • couple • us
10
My stay was wonderful. The restaurants, antique shops and ice cream shops just walking distance is a gem! We will be bac
Pros:

My room layout, location is awesome, staff extremely kind and friendly and courteous

Cons:

The curtains in our room were molded

2026-09-07 • via Nuitee
S
Scott • couple • us
1
Horrible
Pros:

Nothing

Cons:

There were roaches crawling on the floor in the lobby there was a horrible smell. The front desk lady was rude, once we looked down an saw the roaches we decided against staying there.

2026-09-03 • via Nuitee
L
Leroy • solo_traveller • us
5
Pros:

None!

Cons:

No trash cans inside!

2026-08-31 • via Nuitee
P
Prudence • solo_traveller • us
5
2026-08-30 • via Nuitee
C
Christy • solo_traveller • us
8
2026-08-23 • via Nuitee
J
Jeffrey • solo_traveller • us
1
Pros:

He conveninece and the staff

Cons:

The refrigerator was.not working and did bot close. There was no ice

2026-08-21 • via Nuitee
E
Emisenda • solo_traveller • us
8
Great customer service
Pros:

Great customer service

Cons:

The fact that a rundown motel 8 was across from it. TV was a little complicated

2026-08-16 • via Nuitee
J
Joseph • family_with_children • us
1
Nasty place
Pros:

Didn't like anything, place was nasty.

Cons:

Place was nasty, animal stains on carpet, pee stains on comforters, musty smell, wet carpet by air conditioning, and a lot more, NASTY PLACE

2026-08-15 • via Nuitee
M
Martina • solo_traveller • hu
9
Rendben volt
Pros:

Nagyon kényelmes volt az ágy, a szoba is teljesen megfelelő méretű volt.

Cons:

Enyhén büdös volt a klíma, amikor beléptünk, viszont utána rendben volt.

2026-08-10 • via Nuitee
M
Mario • solo_traveller • us
9
Pros:

Beds were comfy and cl9ss to alot of things

Cons:

Water pressure in the shower

2026-08-06 • via Nuitee
S
Shakell • couple • us
7
Very clean
Pros:

Very clean

Cons:

Very clean

2026-08-04 • via Nuitee