PortAventura Hotel Caribe

Check in was not easy, hotel sent me an email before arrival but was in spanish and I cannot read spanish. On arrival i was told i should have checked in online and to wait. 25 minutes later, we checked in.. it was a very slow process, there were staff but they did not seem to want to help.
Room was booked for 4, but set up for 2.. 2 towels, 2 pillows etc, I called reception 4 times to ask for extra and no one answered. I wandered down and was told someone would bring the requested items.. we went for a dip in the pool, 1.45 mins later headed back to the room, no extra towels/ bedding was there, having 3 kids, and two towels you can imagine there would be no towels left that were useable so I headed back to the reception and was told someone was on their way so I braved a shower, in the hope I would have a towel, 40 mins later.. no towel..i used a sopping wet one.
Room was very old, bathroom wasnt at all clean, there were ants on the floor every morning.. I dont think it was a 4 star standard. We only stayed for 3 nights but I would have been disappointed if i had booked for a week or longer.. good points, breakfast was nice but you have to book a time slot which I was not told but realised after seeing a sign near the restaurant in Spanish and asked.
We only used the pool once, we intended to on day 3 before we left but was told there are no facilities to show after so couldnt.
Salou is lovely and we will be back, just not to this hotel

Buen hitel

Great experience. Having the hotel makes the park experience more fun. I wish I had known about the water park not being included first though.

Great family holiday with kids and grandparents, perfect location for parks, Friendly staff and dining options both in and out of park easy to use

La estadia ha sido buena en general, estuvimos alojados 4 noches una familia con dos niños. Las comidas de media pensión son excelentes, nuy variada y bien hecha. Las instalaciones tambien son buenas, excepto las caminaderas que son estrechas y algunas de piedra dificil de rodae con maleta grande. Las habitaciones son amplias, cómodas y bien climatizadas. Sin embargo, hay aspectos que pueden mejorar: la limpieza deja a desear, a pesar de hacer el cuarto, en el baño no se hace una buena limpieza del el piso y los basureros no se cambian. Tuvimos que llamar a recepción al llegar del parque en la noche para que envien a alguien a llevarse la basura. Por otra parte, el parque queda a 15 minutos a pie desde la recepción, al sol y por el camino del estacionamiento, podrian hacer una caminadera o disponibilizar un transporte rotativos.

Nothing going on at the hotel, restaurants weren’t open, no entertainment! 2 lovely pool areas with not enough umbrellas and one without access to a bar. The hotel itself is nice, staff are friendly and it’s convenient for both the parks and Salou centre.

Fantastic for PortAventura as you can get tickets for each day of your stay including one Ferrari Land evening.

The only negative was incredibly noisy local school children on school trips who have been making a racket during the night and were queue jumping in the park.

The hotel is absolutely lovely and I'd recommend it. The 30th anniversary deal is absolutely fantastic value.

Reasonably priced, nice pools, but quite basic and not 4 star in my opinion. Basic rooms that are tired with smelly and basic bathrooms.
Sunloungets by the pool are old plastic loungers and uncomfortable. Strange rules like you cannot wear sunglasses in the pool unless you have bands around your head to keep them in place. Never experienced this anywhere in the world. Lifeguards enforce this rule, I guess for safety, yet you allow guests to have glassware at the side of the pool? People drinking beer out of glass mugs. Crazy!
Service at pool bar was poor. 25 minutes to get a hot dog, and then the drinks machine wasn’t working. Also, they advertise a gym but it doesn’t open until 6pm!? What!? Ridiculous. Most people workout on a morning so this is a stupid rule and as such meant I could not use the gym. False advertising. I would not go back, instead I’d probably go to the main PortAventura hotel which I think is much better and worth the extra money.

Lovely hotel setting, very chilled. Check-in was slow. Cheap Estrella! What's not to love.

Very clean property, with sone oddities.
Difficult to find snacks specifically water after bars close in the evening.
We struggled to find a vending machine that sold any soft drinks or water, cigarettes and park tickets were available though.
Also there us an indiorbpool, but was closed until 18:00pm and was an extra charge of €10 per person.
Otherwise generally nice pools with a man made beach.

The old hotel,beds are uncomfortable and bedding clothes is very worn out and not looking or smelling fresh. Food is expensive and bad quality as well.Not recommended.

The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.

Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.

Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at.
The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide.
I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July).
Overall a good 3 star option - def not a 4 star as the rooms let the property down.

The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway

Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail.
First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all
I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo.
Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades.
And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing

Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed.

Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid.

Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in.

This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive.

Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before,

This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it.

No entertainment during the day, and only a mini disco at night for children.

Accommodation layout reminded us of Butlins chalets.

Close to Porta Ventura and Ferrari Land

The place to visit hence why this is our 3rd time here.

Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again