Sheraton Samoa Aggie Grey's Hotel & Bungalows

Hotels
Sheraton
7.9 (166 reviews)
Main Beach Road, Vaisigano , Apia , ws

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great Service
Friendly Staff
Good Location
Varied Amenities
Cons:
Cleanliness Issues
Service Problems
Room Maintenance

Categories

Cleanliness
5.29
Issues with room cleanliness mentioned in multiple reviews.
Service
9.26
Staff were described as friendly and helpful in several reviews.
Location
9.3
Convenient location close to attractions highlighted in several reviews.
Room Quality
7.25
Mixed reception; some complained about the state of the room.
Amenities
8.28
Amenities were noted as good, with a great pool and gym available.
Value for Money
7.74
Value perceived positively but some complaints about service charges.
Food and Beverage
7.29
Breakfast variety praised, but issues with cleanliness and service noted.
Overall Experience
8.76
Despite some issues, guests expressed enjoyment overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:00

Property Description

Waterfront Colonial Charm

Luxurious Amenities: Enjoy air-conditioned rooms with modern facilities, a relaxing outdoor pool, and rejuvenating massage services.

Cultural Experiences: Immerse yourself in Samoan traditions with the weekly ‘Fia Fia Night’ showcasing local cuisine and fire-dancing.

Dining Delights: Indulge in Pacific-style dinners at Poolside Fale Restaurant or unwind with live music at the Casual Poolside Restaurant.

Experience the perfect blend of luxury and culture at Aggie Grey's Hotel & Bungalows. Book now for an unforgettable stay by Apia Harbour!

Important information:

Please note that this property does not accept payments with American Express credit cards.

Please note that you must pay the property in the local currency Samoan Tala WST. The displayed amount in any other currency is indicative only and based on today’s exchange rate. There may be a difference in the room rate when you pay in local currency or by credit card (due to currency exchange rates).

Please note that 1 children's cot is available upon request. Please advise the property of the number of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for WST 115 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 166 reviews
Cleanliness: 5.29
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 7.29
Overall Experience: 8.76
V
Vuyen family_with_children nz
3
2026-02-28 via Nuitee
A
Aiga family_with_children nz
10
Number one hotel for me
Pros:

I recently stayed at the hotel during the UB40 concert, and I genuinely enjoyed my entire experience. The room was comfortable and well-presented, and the service throughout my stay was exceptional. The room service team and all staff members I interacted with were friendly, helpful, and professional.

A special mention goes to the gentlemen at the front of house who assisted guests to their rooms—they provided outstanding service and support. I also want to acknowledge the security team outside, who worked tirelessly to help customers with parking and ensure everything ran smoothly. Also, the women at the front of the house.

The breakfast was amazing and definitely one of the highlights of my stay. I didn’t try much of the other food options as they were a bit outside my budget, but everything else exceeded my expectations. Overall, I loved my stay and was very happy with the rooms allocated to me.

Pool was amazing and having access to towels that was good.

A massive shout-out to the front-of-house team who surprised my cousin and me with a beautiful farewell song. That gesture truly touched my heart and made me feel incredibly special.

Thank you all for a beautiful experience. I hope to return in September hopefully with a good deal!

2026-02-27 via Nuitee
A
Aliitai solo_traveller au
9
Pros:

Nice big room

Cons:

My hair treatment went missing one time when I went out, and I came back to find it wasn't in the bathroom sink. Anyway, I received an apology from the receptionist when I checked out. I had accepted it.

2026-02-27 via Nuitee
N
Natuva solo_traveller as
8
Loved it.
Pros:

Loved the staff and their services

Cons:

The elevator was not working well.

2026-02-27 via Nuitee
S
Seini couple au
5
2026-02-26 via Nuitee
N
Niniwa solo_traveller nz
9
2026-02-26 via Nuitee
K
Kay couple nz
8
2026-02-25 via Nuitee
S
Salote solo_traveller fj
6
2026-02-25 via Nuitee
G
Gaylette couple nz
9
2026-02-24 via Nuitee
S
Saf family_with_children nz
7
2026-02-24 via Nuitee
F
Fiona family_with_children nz
10
2026-02-23 via Nuitee
I
Ilisapesi family_with_children nz
10
2026-02-22 via Nuitee
A
Albert family_with_children au
10
Can’t wait to go back
Pros:

Pool area is very good for the kids

Cons:

The stuff when they welcome you

2026-02-15 via Nuitee
M
Maliarosa family_with_children nz
10
Loved the staff! Every side we turned, always a smiley face approaching us 😊 will definitely book again next visit.
Pros:

Conveniently close to town, didn’t need a car to travel. Walking was good to move our bodies 😊

2026-02-13 via Nuitee
L
Lone family_with_children au
6
2026-02-12 via Nuitee
S
Saili family_with_children au
10
2026-02-12 via Nuitee
S
STAR Scaffolds couple au
2
It could have been better considering the brand
Pros:

The aircon and wifi especially it's location

Cons:

The bungalow itself had a very nice layout and was comfortable, but the overall experience did not match the price.

Communication before arrival was very poor. I emailed several times requesting early check-in as my flight arrived at 5:55am and never received a response. I went to the hotel around 10am to check if early check-in was possible and was charged $200 tala.

Housekeeping was disappointing. I had to chase the front desk for two days just to get towels changed, walking to the desk twice. Our room was not cleaned or serviced for two days.

Service at the bars was slow and inconsistent. At the pool bar, I waited a long time for a drink as staff had to walk to another bar for Coke. At the restaurant bar, I ordered a Jägermeister listed at $20 tala but was charged $30 and could only have one as they ran out of Red Bull.

Breakfast was very disorganised. I went once and did not return. The kitchen was extremely noisy and staff struggled to remember who ordered what, including walking around asking guests who the coffee belonged to.

I wanted to extend my stay but the front desk could not assist and told me to rebook through Booking.com, so I checked out instead. Check-in was also poorly handled, with no explanation of breakfast times or hotel facilities.

The only standout positives were the two older gentlemen at the main entrance who greeted guests and helped with luggage — they were humble, welcoming, and professional.

Overall, the hotel has potential, but service, communication, and organisation need significant improvement, especially considering the cost of the bungalow.

2026-02-09 via Nuitee
I
Illy couple ws
10
Delightful
Pros:

The whole vibe and facilities was good. Definitely will return. Breakfast was plentiful and we'll presented. Staff very friendly and genuine. A very comfortable stay.

2026-02-09 via Nuitee
A
Agnes couple au
10
We had an amazing stay and service was impeccable.
Pros:

Everything!

2026-02-08 via Nuitee
L
Lu couple nz
7
2026-01-30 via Nuitee