Sheraton Samoa Aggie Grey's Hotel & Bungalows

Hotels
Sheraton
7.9 (166 reviews)
Main Beach Road, Vaisigano , Apia , ws

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great Service
Friendly Staff
Good Location
Varied Amenities
Cons:
Cleanliness Issues
Service Problems
Room Maintenance

Categories

Cleanliness
5.29
Issues with room cleanliness mentioned in multiple reviews.
Service
9.26
Staff were described as friendly and helpful in several reviews.
Location
9.3
Convenient location close to attractions highlighted in several reviews.
Room Quality
7.25
Mixed reception; some complained about the state of the room.
Amenities
8.28
Amenities were noted as good, with a great pool and gym available.
Value for Money
7.74
Value perceived positively but some complaints about service charges.
Food and Beverage
7.29
Breakfast variety praised, but issues with cleanliness and service noted.
Overall Experience
8.76
Despite some issues, guests expressed enjoyment overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:00

Property Description

Waterfront Colonial Charm

Luxurious Amenities: Enjoy air-conditioned rooms with modern facilities, a relaxing outdoor pool, and rejuvenating massage services.

Cultural Experiences: Immerse yourself in Samoan traditions with the weekly ‘Fia Fia Night’ showcasing local cuisine and fire-dancing.

Dining Delights: Indulge in Pacific-style dinners at Poolside Fale Restaurant or unwind with live music at the Casual Poolside Restaurant.

Experience the perfect blend of luxury and culture at Aggie Grey's Hotel & Bungalows. Book now for an unforgettable stay by Apia Harbour!

Important information:

Please note that this property does not accept payments with American Express credit cards.

Please note that you must pay the property in the local currency Samoan Tala WST. The displayed amount in any other currency is indicative only and based on today’s exchange rate. There may be a difference in the room rate when you pay in local currency or by credit card (due to currency exchange rates).

Please note that 1 children's cot is available upon request. Please advise the property of the number of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for WST 115 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 166 reviews
Cleanliness: 5.29
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 7.29
Overall Experience: 8.76
G
Gordon family_with_children au
5
2026-04-24 via Nuitee
M
McIvor solo_traveller nz
8
Pros:

Friendly staff and great location

Cons:

Nothing

2026-04-24 via Nuitee
M
Michaella family_with_children au
9
Great stay at the Sheraton.
Pros:

Friendly and accommodating staff.
Location.

Cons:

Not much really

2026-04-23 via Nuitee
M
Molly couple au
10
Splendid!
Pros:

The breakfast and how friendly and kind were the staffs!

2026-04-23 via Nuitee
M
Moli Junior couple au
9
Excellent and will be back again. Malo and faafetai tele lava.
Pros:

Staff were super welcoming and very respectful

Cons:

Bed and aircon

2026-04-23 via Nuitee
B
Bowering couple au
5
Great staff comfy beds and ok breakfast everything else poor.
Pros:

Breakfast food wise was great omelettes were great

Cons:

The coffee was the worst I have had ever, for a double shot latte it tasted like no coffee was in there at all we tried it 2 days in a row same both days, please get someone in to train your staff to make good coffee it’s so important these days, one day we order 2 virgin mojito one for our 7yo granddaughter and one for my wife, the wait staff read the order back and it was correct when tasting it it had alcohol in it MASSIVE PROBLEM they are just lucky that my wife had one as well imagine if my 7yo drank all of hers it could have killed her, we told the wait staff and it was replaced, I also told the on duty manager he apologised to me but I feel that was not enough, the room cleaning was ok but everyday we had to call front desk because they had forgotten something, milk, towels, sheet, facewashers, stirrers for the coffee were there first day and never again for 8 days no little plastic stirrer, really it’s the Sheraton can you not afford a spoon

2026-04-20 via Nuitee
N
Neha solo_traveller gb
8
2026-04-19 via Nuitee
N
Neha solo_traveller gb
8
2026-04-19 via Nuitee
R
Rachael solo_traveller au
6
Pros:

It is beautiful, and the staff were wonderful and friendly, although potentially a little overworked.

Cons:

The facilities are not great for a hotel of its size. The showers were cold, and the pools were filthy - particularly the lagoon pool.

2026-04-18 via Nuitee
E
Elenoa couple fj
10
The stay here was amazing .
Pros:

Staffs are very accommodative and the room was amazing.

Cons:

None

2026-04-18 via Nuitee
S
Sade family_with_children au
10
A memorable family holiday full of laughter, adventure as well as relaxation and rejuvenation.
Pros:

Staff are very welcoming and accommodating. It felt like a family all the staff say hi to you when you walk past and try to hep with any request we made or needed help with. Also having our rooms cleaned and replenished everyday made our stay more comfortable.

Cons:

Our room was very spacious and aircon was very strong and good. Breakfast buffet was on point every morning.

2026-04-18 via Nuitee
T
Tina couple au
10
A comfortable and enjoyable stay with friendly service and a great location.
Pros:

The property was clean, comfortable and in a great location. The staff were friendly and helpful, and the facilities were well maintained. The room was spacious and had everything we needed for a relaxing stay.

Cons:

The only issue was that some of the power points in the room did not work properly and you had to hold the cord in for the power to stay on. Other than that, everything was great, especially the staff who were so nice and helpful.

2026-04-16 via Nuitee
B
Bryan solo_traveller nz
9
Pros:

Everything was great or better
Staff were really helpful.

Cons:

N/A

2026-04-16 via Nuitee
R
Ruth couple au
9
2026-04-16 via Nuitee
M
Mata solo_traveller nz
6
2026-04-16 via Nuitee
R
Ruth couple au
8
From check in to check out, the customer service was exceptional, if we had concerns this was actioned immediately and s
Pros:

The staff. Great customer service.

Cons:

Property is a tad run down. Fresh paint, brighter lights, old furniture replaced & bathroom fix in the older rooms could improve the overall look of Sheraton Aggie Greys.

2026-04-16 via Nuitee
R
Ruth couple au
9
2026-04-16 via Nuitee
S
Steve solo_traveller au
10
Recent Stay 2026
Pros:

Really enjoyed the bungalow accommodation very much. The surrounding, peaceful and the staff helpful 🙏 👌.
We found the food varied and tasteful.
The rooms were clean and the staff came in every morning to replenish items.

Cons:

The only challenge was the workshipman on completion like the grouping and bottom of the bath which will wear and tear the quality of the bathroom.

2026-04-15 via Nuitee
A
Andy couple nz
10
The perfect spot for affordable luxury.
Pros:

This was the perfect holiday. Poolside and spacious room, great food and kind and gracious hospitality from the staff. Walkable to the city centre.

Cons:

That our stay had to end.

2026-04-15 via Nuitee
L
Lathaniel couple au
10
Pros:

Loved every part of our stay! Thankyou Sheratons!!

2026-04-15 via Nuitee