Ocean Boutique Hotel - Adults only

Absolutely shocked by the exorbitant $40 charge for a lost standard metal key. This cost is completely out of line with the actual replacement cost and feels like pure profit taking They are setting a trap, and once you're caught, they charge you unreasonably. I will never book here again, and I strongly advise everyone to stay away; who knows what other surprise charges they might hit you with.

​We recently completed a 14-night stay, and while there were highlights, the experience fell short of 5-star expectations in several critical areas.
The check-in process was frustrating. Despite having already paid the full fare, they insisted on seeing the physical credit card. They also refused to cover bank fees incurred during the transaction. Furthermore, we were forced to fill out a form with our bank details, justified by the claim that they had been victims of fraud by previous guests—a policy that felt unprofessional.
​Arriving at 4:30 AM after a long journey, we were greeted with only two apples, two bananas, and some grapes. For a 5-star resort, this is incredibly poor.
We experienced multiple power outages with no generator backup. When the power goes out, the water supply stops entirely (though the internet curiously remained functional).
​The curtains were almost useless at blocking out light, and the shower had poor pressure and irregular temperatures. The balcony was never cleaned during our stay, and there are no TVs in the rooms.
​Towels were left on the floor by the doors, and the bath towels frequently smelled of fuel.
​Half-board only includes water at dinner. At breakfast, the fruit was green and tasteless, and the desserts had an artificial, non-natural flavor. We were also shocked when the staff refused to replace used cutlery with fresh sets during a meal.
​The Masai security guards were ineffective when guests were bothered by outsiders both in the vicinity of the resort and inside near the pool area.
​Despite the length of our stay, sports and other activities were non-existent.
​While the culinary team and service staff are doing a great job, the management, infrastructure, and lack of basic 5-star amenities make it difficult to recommend this resort for a luxury stay.

Nothing

Nothing

Rien à dire

We noticed ants in the room.

Nothing. Really nothing!

Eine Top-Qualifizierung haben sie sich bei uns verscherzt mit der mehrmaligen Weigerung von der Residence Managerin bis zum General Manager, Mr. Amos, uns einen zweiten bequemen Sessel ins schön klimatisierbare und wirklich sehr grosse Doppelzimmer zu stellen. Dies obwohl bis zu unserer Abreise nur zwei bis drei der 18 Zimmer belegt waren und der nächste Sessel nur eine Zimmertür entfernt gewesen wäre. Wie viel gemütlicher wären unsere Erholungstage nach 10 Tagen Safari doch gewesen, hätten wir gemeinsam auf bequemen Sesseln eine entspannende Zeit lesend oder mit schönem Blick auf Strand und Meer im kühlen, klimatisierten Zimmer verbringen können. Für uns war diese Verweigerung des einfachen Kundenwunsches absolut nicht zu verstehen, es gab seitens Hotel auch keine Begründung dafür!

Notre chambre a été située à côté du village, assez brouillant la nuit et très tôt le matin.

food

Kein Fitnessstudio