Hotel Grand Turf

Hotels
8.9 (220 reviews)
24 Upper Lake Road , Nuwara Eliya , lk

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Slightly limited breakfast options

Categories

Cleanliness
8.55
The rooms were reported as spotless and well-maintained.
Service
9.55
The staff were described as attentive, friendly, and professional.
Location
9.05
Multiple reviews highlight the perfect location and proximity to attractions.
Room Quality
8.55
Rooms were noted as cozy and comfortable, but some basic rooms were not spacious.
Amenities
8.55
All necessary amenities were available and well-maintained.
Value for Money
8.95
Guests found the experience to be worth the price.
Food and Beverage
9.05
Breakfast was generally praised, with specific dishes highlighted as delicious.
Overall Experience
8.95
Guests described their stay as comfortable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:56

Property Description

Luxurious Accommodation
Experience comfort and elegance in our guest rooms equipped with modern amenities including flat-screen TVs, free WiFi, and breathtaking mountain views.

Convenient Location
Situated near Gregory Lake and Hakgala Botanical Garden, Hotel Grand Turf By GSP offers easy access to popular attractions and activities in Nuwara Eliya.

Exceptional Service
Enjoy personalized service with room service, concierge assistance, and a delicious breakfast offering buffet, continental, or American options.

Book now for an unforgettable stay at Hotel Grand Turf By GSP and discover the beauty of Nuwara Eliya!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 220 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.95
Food and Beverage: 9.05
Overall Experience: 8.95
N
NATALIE • family_with_children • gb
1
Terrible
Pros:

Nothing

Cons:

Service and food

2026-07-04 • via Nuitee
N
Ninad • extended_group • in
10
Pros:

Great staff, they prepped breakfast for us early morning when we went to horton plains
Very good hospitality, the hotel was clean and the rooms were spacious.
Totally recommend

2026-07-04 • via Nuitee
D
Duminda • family_with_children • lk
7
Overall, it’s a good hotel. Also, the staff service.
Pros:

Need to improve parking facilities

Cons:

Need to improve the breakfast

2026-07-03 • via Nuitee
R
Rathnayake • extended_group • lk
7
Just okay
Pros:

View and the suite is amazing

Cons:

We came to check in at around 5pm but we had to wait 35 min bcz they told us they have a issue with their dryer and they need more time to arrange room. normally they mention they check in time as 2pm although we came at 5pm we had to wait. that is so bad. then after we had to call and ask for towel as well.

2026-06-30 • via Nuitee
H
HASSAN • family_with_children • sa
8
2026-06-29 • via Nuitee
H
HASSAN • family_with_children • sa
8
Pros:

الاطلاله .. قربه من السنتر .. تعامل الموظفون .. الافطار متنوع

Cons:

لا يوجد مصعد . يوجد مهرجان مقابل الغرف المطلة مزعج جداً
رائحة الطعام داخل الممرات

2026-06-29 • via Nuitee
P
Pere Francesc • family_with_children • es
6
Possiblement el pitjor hotel de tota l’estada a Sri Lanka
Pros:

El personal ha sigut molt atent i la ubicació és bona. Vistes al llac.

Cons:

L’habitació té un acumulador d’aigua calenta insuficient per tres persones. Es va dutxar la primera i els altres es van quedar sense aigua calenta. L’esmorzar totalment insuficient.

2026-06-28 • via Nuitee
S
Sameer Saleem • couple • pk
10
2026-06-27 • via Nuitee
M
Mohmmed • solo_traveller • ae
10
تجربه من اروع التجارب مطل على البحيره والمناضر الخلاله تصحى على صوت العصافير
Pros:

الفندق ومريح جداً وموقعه مميز
نظافه الغرف تعامل الموظفين حسن الاستقبال
السراير مريحه

Cons:

عدم وحود لفت لكبار السن

2026-06-24 • via Nuitee
R
Ravi • couple • nl
5
Blij dat we maar 2 nachten hadden, geen idee hoe dit een 5 sterren hotel is.
Pros:

Manager (Shirantha) super aardig, overige personeel prima. Kamer was ruim en locatie prima.

Cons:

Super gehorig, weinig kunnen slapen. Kamer slecht onderhouden, hygiëne niet best (veel schimmel). Douche werd koud na een paar minuten, waardoor je koud moest douchen. In de ochtend verder ook hard muziek waardoor je wakker werd. Geen fijne nachten.

2026-06-23 • via Nuitee
S
Sulaiman • couple • om
5
I do not think to go to the same hotel again
Pros:

We opted out of the hotel breakfast. While the location was acceptable, it is situated a bit outside of the main downtown area.

Cons:

I am writing to formally complain about my recent stay. We did not eat breakfast here, and the location was quite far from downtown. More importantly, this hotel needs to be investigated. It is advertised as a 4-star property, but it lacks basic amenities, including an elevator. The photos online are entirely deceptive. Customer service was also terrible: our request for a balcony chair was completely ignored, and they never called me when I left my chargers behind in the room.

2026-06-20 • via Nuitee
H
Holly • couple • gb
6
Good Potential but Questionable Cleanliness
Pros:

The bedroom was nice and the location was good - close to Lake Gregory and restaurants. WiFi was good and breakfast was okay.

Cons:

Although the staff were friendly and smiley, we had a room service issue where the staff wrote down our order on their hand, we ordered 3 items without drinks and 2 food items didn’t come until we reminded them. There were no knives and forks with room service, despite tasting decently, the chicken looked slightly pink. We would have ate elsewhere if we would have known how long it would take - it cost roughly the same as eating at a high rated restaurant in the area.

Additionally, our shower was full of mould - the extractor isn’t strong enough / the door naturally shuts so it isn’t ventilated. The bathroom smelt of damp, the smell being concealed with an air freshener. The rooms weren’t serviced everyday which probably doesn’t help the damp problem. The mould is spreading to the bedroom balcony door. A good deep clean is what room 302 needs.

When we checked in, it looked as though the sheets and pillow cases hadn’t been changed as they had some crumbs and stains on them. We didn’t complain as we were only there for 2 nights, but not sure if we’d come back.

2026-06-19 • via Nuitee
A
Ahamad • extended_group • lk
10
2026-06-18 • via Nuitee
Óscar • solo_traveller • fr
9
Pros:

Service was attentive and friendly. We arrived quite late in the evening. Even though the restaurant was closing, they made sure we would get some food and drinks delivered to our room.

2026-06-17 • via Nuitee
M
Malitha Buddhika • solo_traveller • lk
9
Pros:

Great location, friendly staff , nice delicious breakfast.

Cons:

Nil

2026-06-14 • via Nuitee
R
razeen • solo_traveller • lk
9
Pros:

Close to the town

2026-06-12 • via Nuitee
A
Anisha • extended_group • in
7
2026-06-11 • via Nuitee
J
Jonathon • solo_traveller • gb
8
Clean and tidy hotel
Pros:

Staff were great and the hotel rooms were very clean and comfortable.

Cons:

There was some music from a bar or something that went on until early hours in the morning.

2026-06-10 • via Nuitee
عمر الموسى • solo_traveller • sa
6
2026-06-05 • via Nuitee
U
uzaam • solo_traveller • lk
9
2026-06-05 • via Nuitee