The Liberty, a Luxury Collection Hotel, Boston

Hotels
•
Luxury Collection
8.3 (227 reviews)
215 Charles Street , Boston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Great service
Comfortable atmosphere
Cons:
Uncomfortable beds
Noise issues
High food prices

Categories

Cleanliness
7.76
Some concerns regarding the condition of the rooms and bathrooms.
Service
9.23
Staff and service were top notch, although some reviews noted issues with guest relations.
Location
8.27
Perfect location for hospital visits, but slightly far from main attractions.
Room Quality
7.72
Mixed reviews; uncomfortable beds and pillows mentioned.
Amenities
8.25
Good food and drink, but small gym and no spa.
Value for Money
8.71
Good value for the location and amenities provided.
Food and Beverage
8.26
Great food on-site, although expensive.
Overall Experience
8.23
Enjoyable stay, with room for improvement in some areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:15

Property Description

Historic Landmark Hotel with Modern Amenities
The Liberty Hotel, originally built in 1851, seamlessly blends historic charm with contemporary luxuries. Enjoy flat-screen TVs, award-winning dining, and easy access to top attractions in Boston.

Gourmet Dining and Unique Cocktails
Indulge in a culinary journey at the hotel's on-site dining options. From modern American cuisine at Clink to contemporary Italian dishes at Scampo, there's something to satisfy every palate. Don't miss out on unique cocktails at Alibi and an extensive wine list at The Liberty Bar.

Prime Location for City Exploration
Situated at the foot of Beacon Hill, The Liberty Hotel offers easy access to the city's iconic landmarks. Explore the Museum of Science, Kendall Square, Faneuil Hall shops, and the historic harbor area, all just moments away.

Book your stay at The Liberty Hotel for a perfect blend of history, luxury, and convenience.

Important information:

Please note, the credit card used to make the reservation must be presented at check-in. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

Please note, guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Note that only guests over 21 years old can check-in.

The service fee includes the following:

• Wireless Internet Access
• 24-Hour Fitness Facility with Chilled Towels and Fresh Apples
• Sparkling Wine Welcome Beverage at Check In
• Two Bottles of Water Replenished Daily
• Priority Access to Guest-Only Catwalk lounge, and Alibi Bar
• Daily Newspapers in Lobby
• Fresh Apples in Lobby
• Bicycle Rental or Kayak Rental (seasonal)
• Shoe Shine Service
• Business Center/computer access
• Entrance to all Liberty Affairs, including Major Mondays (live blues music at The Liberty Bar), Gallery Night Tuesdays (art exhibition in the lobby); Whole Note Wednesdays (live jazz music at The Liberty Bar); Fashionably LATE Thursdays (Thursday night Fashion show featuring local Boston designers); Beat Weekends (live sounds from Boston’s top DJs at The Liberty Bar on Friday and Saturday nights); and Saturday morning yoga classes taught by instructors from Equinox.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

8.3
Based on 227 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.23
R
Rachel • couple • us
6
Pros:

Very good location

Cons:

Wasn’t a 5 star experience - good customer service, limited housekeeping, no complimentary water, no bag support

2026-02-10 • via Nuitee
J
Jessica • couple • us
8
It was good
Pros:

Location History

Cons:

We were hoping to have a night cap in the lobby area and when we arrived back after our dinner the entire lobby/reception area was like a nightclub with loud music and models

2026-01-31 • via Nuitee
C
Casey • solo_traveller • us
5
Pros:

Close to Mgh.

Cons:

Ordered room service, took over 2 hours. Nd had to order my meal 3 times which still ended up being wrong.

2026-01-28 • via Nuitee
M
Michelle • family_with_children • us
8
Pros:

The location was perfect. Cool hotel, friendly staff, live music.

Cons:

There was no coffee maker in the room. The food at the hotel was very expensive for what the offerings were.

2026-01-19 • via Nuitee
C
carol • couple • us
10
2026-01-19 • via Nuitee
E
Emily • family_with_children • us
2
I regret booking this stay and wish I had planned a nicer hotel
Pros:

Two things I liked about the property:
1) the history
2) the cleaning ladies & the valet men

Cons:

1) very hot in the rooms (air conditioner says 65 but it feels like 75-80 the entire time)
2) no early check ins
3) pretty dirty and run down
3) late night room service randomly closes early (it’s supposed to be available during the weekend— and it wasn’t)
4) no coffee, water, or other amenities in the room
5) the worst pillows/ beds I’ve ever used
6) the front desk staff are cold and appear disassociated 90% of the time
***this place needs better management because it is a real mess***

2026-01-19 • via Nuitee
C
Chad • couple • us
8
2026-01-16 • via Nuitee
H
hyejin • couple • kr
10
Cons:

전화연결이 전혀안되어서 답답함

2026-01-16 • via Nuitee
W
Wendy • extended_group • us
9
2026-01-14 • via Nuitee
D
Dennis • solo_traveller • de
9
Great hotel, great location, fantastic view
Pros:

Rooms are really great, staff is super helpful, everything in the guest area is always clean.

Cons:

Right at the entrance there is a bit of a damp smell that is extended all through the lobby. Like fried food in a heated room interacted with the carpet too long. Would always (!) stay here again, it was truly great, but that they should deep clean or replace the carpet.

2026-01-12 • via Nuitee
M
Mark • solo_traveller • us
8
2026-01-10 • via Nuitee
R
Rahn • solo_traveller • us
10
Pleasant. Convenient to all my work/pleasure in town. Comfortable room, bed, and shower!
Pros:

Just enjoyed the ambiance of the place -- the ways in which history was woven into a modern day experience, up to and including the decor in my room. Staff were extremely polite and helpful from the moment I walked in to the moment of my departure. (Also, very cool to stay in a hotel that has a 13th floor!)

Cons:

Had to drive around the Charles St / Cambridge St overpass "octopus" a good three or four times to find a proper entry to the front of the hotel. Perhaps due to road work going on at the time?

2026-01-05 • via Nuitee
D
Danielle • couple • au
5
2026-01-01 • via Nuitee
P
Patricia • couple • us
9
Very nice right off highway
Pros:

Right by hospital which was our destination

Cons:

Noise outside

2025-12-30 • via Nuitee
M
Mesky • family_with_children • us
1
This property is in serious need of comprehensive training on guest relations
Pros:

Room service location and property itself is great.

Cons:

This property is in serious need of comprehensive training on guest relations.

2025-12-28 • via Nuitee
M
Marcy • solo_traveller • us
9
2025-12-27 • via Nuitee
M
Marlene • couple • us
8
Pros:

A stunning lobby in an unbeatable central location. Good value and comfortable room. Great food and drink onsite.

2025-12-04 • via Nuitee
E
EliZabeth • family_with_children • us
6
2025-12-03 • via Nuitee
C
Chris • couple • us
10
Pros:

Everything from the architecture of the hotel to the history behind it! Staff and service were top notch!

Cons:

Nothing

2025-12-02 • via Nuitee
A
Andrea • couple • us
8
Did not respect the silence for patients that did not want to go party.
Pros:

Location

Cons:

Very loud DJ playing in the lobby on Friday and Saturday. It disturbed the guests trying to rest early night.

2025-11-24 • via Nuitee