Holiday Inn Citystars by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (2214 reviews)
Ali Rashed St.,Heliopolis , Cairo , eg

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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Clean property
Generally good food service
Cons:
Lack of cleanliness in rooms
Issues with room quality
High costs not justified

Categories

Cleanliness
6.68
Some guests reported issues with cleanliness, notably the cleanliness of the rooms was lacking.
Service
8.15
The staff were noted as polite, with some specific mentions of helpful reception staff.
Location
9.19
Convenient location near the mall and airport, highly praised by several guests.
Room Quality
7.14
Some rooms reported as old and needing renovation, but some guests found serenity in the location.
Amenities
7.17
Amenities such as the breakfast buffet received mixed reviews, impacting the overall score.
Value for Money
6.63
Guests expressed feelings that some aspects of the hotel did not justify the cost.
Food and Beverage
7.68
The food service was generally rated well, but the breakfast options did not meet everyone's expectations.
Overall Experience
8.15
Overall experiences varied, with some guests expressing satisfaction while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:22

Property Description

Prime Location in Citystars Complex
This modern, family-friendly hotel is situated in the heart of the Citystars business and leisure complex, offering convenience and entertainment at your doorstep. Just a short drive from Cairo International Airport, Holiday Inn Citystars is the perfect choice for both business and leisure travelers.

Luxurious Rooms with Stunning Views
The spacious rooms at Holiday Inn Citystars are elegantly designed and equipped with modern amenities, including flat-screen TVs and tea/coffee makers. Guests staying on the upper floors can enjoy breathtaking panoramic views of Cairo, adding an extra touch of luxury to their stay.

Diverse Dining Options and Relaxation Facilities
Indulge in a culinary journey at the hotel's various restaurants, offering a wide range of cuisines to satisfy every palate. After a day of exploring the nearby attractions or shopping at Citystars, unwind by the outdoor heated pool or stay active at the state-of-the-art fitness center.

Experience the perfect blend of comfort and convenience at Holiday Inn Citystars - book your stay now for an unforgettable experience!

Important information:

Credit cardholder must match guest name or provide authorization.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2214 reviews
Cleanliness: 6.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.17
Value for Money: 6.63
Food and Beverage: 7.68
Overall Experience: 8.15
M
Michael • family_with_children • ca
8
Pros:

Rahim at the check in was very helpful and professional. Room was clean. Breakfast also had lot's of Varieties.

Cons:

The pillows were so soft to the extent that you don't feel any support. There were no extra pillows in the room. I should have been more pillows but I never did

2026-03-03 • via Nuitee
M
manem • solo_traveller • eg
6
2026-03-01 • via Nuitee
H
Hazem • couple • ps
1
سيء للغاية
Pros:

لايوجد شيء جيد

Cons:

كل شي سيء

2026-02-26 • via Nuitee
Y
Yu • couple • cn
1
Cons:

收取高额停车费

2026-02-22 • via Nuitee
A
Aziz • solo_traveller • ae
8
2026-02-14 • via Nuitee
A
Abdulrahman • family_with_children • qa
8
2026-02-14 • via Nuitee
K
Kai • family_with_children • de
5
Unter dem üblichen Holiday Inn Standard
Pros:

Lage in der Nähe zum Flughafen und zur Citystars Mall.

Cons:

Zimmer klein und alt. Sehr hellhörig sowohl von innen als auch von außen.
Personal wenig hilfsbereit und aufmerksam.
Frühstück mit kleiner Auswahl z.B. nur 2 Sorten Marmelade.
Seltsame Zettelwirtschaft beim Checkout. Ohne Bestätigung wird man nicht rausgelassen.

2026-02-14 • via Nuitee
S
Saud • couple • sa
10
Pros:

المكان والموظفين جداً. متعاونين

2026-02-13 • via Nuitee
I
Issa • family_with_children • ke
6
Pros:

The reception was good freindly location was nice

Cons:

Facility was not as per the cost i paid

2026-02-10 • via Nuitee
K
Khalid • solo_traveller • qa
10
راحه نفسيه .. هوليدي ان👍🏼
Pros:

فخامه وتعامل الاستقبال المحترم والغرفه مميزه وبوفيه فطور لذيذ جدا ..فندق رائع وملاصق للمول ..

Cons:

كل شيء عجبني ف الفندق

2026-02-09 • via Nuitee
M
Mohammed • solo_traveller • us
5
Pros:

حسن الاستقبال والتعامل الرائع من جميع الموظفين عل قدر عالي من الاحترام والتقدير امًا وجبه الإفطار كانت جنت ممتازه ومتنوعه والخدمه جدا جدا راقيه

2026-02-09 • via Nuitee
A
Adel • solo_traveller • it
6
Con quanto ho pagato (circa 250 euro a notte) non ho ricevuto un servizio adeguato.
Pros:

solo la posizione ed un pò anche la colazione non male.

Cons:

Il prezzo era troppo alto rispetto alla qualità della struttura che non risponde ai 5 stelle dichiarate. la camere mancano dallo standard dei 5 stelle

2026-02-09 • via Nuitee
احمد • extended_group • ae
10
2026-02-09 • via Nuitee
M
MERYEM • extended_group • tr
7
2026-02-09 • via Nuitee
M
MarianneBD • family_with_children • ae
6
2026-01-31 • via Nuitee
A
Aleksandr • extended_group • eg
7
2026-01-29 • via Nuitee
W
Wafaa • couple • qa
7
Was good
2026-01-27 • via Nuitee
N
Nukhet • extended_group • es
6
Pros:

Kat temizlik gorevlisi çok guler yüzlü ve yardimci idi. Kahvaltı guzeldi

Cons:

Erken check in yapacagimizi rezervasyon yaptigimizda iletmiştim. On buradaki personele extra ücret karsiliginda bize oda tahsis etmelerini istedim. Vardigimizda odaların müsait olmadigini söylediler. Sabah 5'den 7'e kadar 2 saat lobide bekledikten sonra farkli oda var mi diye sorduğumda extra ücret ödeyerek bir üst odanın boş oldugunu bildirdiler. Bastan odeme extra yapacagimi bildirdiğim icin bunu bana ben sormadan teklif edebilirlerdi. O günkü toplantilarimiza biraz daha dinlenerek gidebilirdik.

2026-01-26 • via Nuitee
O
Osama • couple • sa
10
كل شي تمام
Pros:

كل شي

Cons:

لايوجد

2026-01-26 • via Nuitee
M
Melvin • couple • in
9
جيد جدا
Pros:

മാളിനോട്‌ ചേർന്നിട്ടാണ് എല്ലാം അടുത്ത് ലഭ്യമാണ്

Cons:

Food എന്നാലും കുഴപ്പമില്ല

2026-01-25 • via Nuitee