Holiday Inn Citystars by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (2243 reviews)
Ali Rashed St.,Heliopolis , Cairo , eg

listing image 1
Show all photos
Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Clean property
Generally good food service
Cons:
Lack of cleanliness in rooms
Issues with room quality
High costs not justified

Categories

Cleanliness
6.68
Some guests reported issues with cleanliness, notably the cleanliness of the rooms was lacking.
Service
8.15
The staff were noted as polite, with some specific mentions of helpful reception staff.
Location
9.19
Convenient location near the mall and airport, highly praised by several guests.
Room Quality
7.14
Some rooms reported as old and needing renovation, but some guests found serenity in the location.
Amenities
7.17
Amenities such as the breakfast buffet received mixed reviews, impacting the overall score.
Value for Money
6.63
Guests expressed feelings that some aspects of the hotel did not justify the cost.
Food and Beverage
7.68
The food service was generally rated well, but the breakfast options did not meet everyone's expectations.
Overall Experience
8.15
Overall experiences varied, with some guests expressing satisfaction while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:22

Property Description

Prime Location in Citystars Complex
This modern, family-friendly hotel is situated in the heart of the Citystars business and leisure complex, offering convenience and entertainment at your doorstep. Just a short drive from Cairo International Airport, Holiday Inn Citystars is the perfect choice for both business and leisure travelers.

Luxurious Rooms with Stunning Views
The spacious rooms at Holiday Inn Citystars are elegantly designed and equipped with modern amenities, including flat-screen TVs and tea/coffee makers. Guests staying on the upper floors can enjoy breathtaking panoramic views of Cairo, adding an extra touch of luxury to their stay.

Diverse Dining Options and Relaxation Facilities
Indulge in a culinary journey at the hotel's various restaurants, offering a wide range of cuisines to satisfy every palate. After a day of exploring the nearby attractions or shopping at Citystars, unwind by the outdoor heated pool or stay active at the state-of-the-art fitness center.

Experience the perfect blend of comfort and convenience at Holiday Inn Citystars - book your stay now for an unforgettable experience!

Important information:

Credit cardholder must match guest name or provide authorization.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2243 reviews
Cleanliness: 6.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.17
Value for Money: 6.63
Food and Beverage: 7.68
Overall Experience: 8.15
M
Moh_Mohsen • solo_traveller • eg
9
2026-05-14 • via Nuitee
N
Numan • solo_traveller • jo
8
Great
Pros:

Sama from gust relations was great help

2026-05-12 • via Nuitee
M
Mark • solo_traveller • au
8
Decent value for money, good location, great buffet breakfast
Pros:

Breakfast was an open buffet. Wide selection of Western and local style, eggs according to preference. Also served early to late morning so helps with one's schedule for the day. Also helpful and friendly staff led by Sama from Guest Relations.

Cons:

Nothing stands out as particularly bad.

2026-05-11 • via Nuitee
T
turayhib • couple • sa
10
2026-05-11 • via Nuitee
N
Nuradin • family_with_children • ly
8
2026-05-09 • via Nuitee
M
Mohamed • couple • eg
9
2026-05-09 • via Nuitee
W
Walid • couple • my
4
It was bad experience indeed
Pros:

Nothing . Very old doesn’t worth even such big money I’ve paid for this hotel. Unfortunately

Cons:

Nothing

2026-05-08 • via Nuitee
أبوحسين • solo_traveller • sa
10
2026-05-06 • via Nuitee
S
SURENDRA • solo_traveller • in
8
2026-05-05 • via Nuitee
C
Catalina-Cosmina • solo_traveller • ro
10
2026-05-03 • via Nuitee
J
Josef Berger • solo_traveller • at
10
Pros:

Die Verbindung zur Einkaufsmall,das Personal,die Sicherheit

Cons:

Gibt nichts

2026-04-30 • via Nuitee
W
Wasim • family_with_children • ly
7
2026-04-25 • via Nuitee
J
Jamal • family_with_children • ly
8
2026-04-23 • via Nuitee
S
Sami • solo_traveller • nl
9
Pros:

Staff

Cons:

Price

2026-04-22 • via Nuitee
E
Ezzat • solo_traveller • sa
9
Pros:

موقع ممتاز وطعام مميز

Cons:

الوسائد لينة وغير مريحة

2026-04-20 • via Nuitee
A
Ahmed • solo_traveller • ae
9
It was a pleasant stay, The guest relation Sama was super nice and professional.
Pros:

Breakfast was very good and the staff were super friendly

Cons:

None

2026-04-15 • via Nuitee
N
Noha • couple • eg
10
2026-04-13 • via Nuitee
M
Maria • couple • be
10
Pros:

Very close to aiport very clean

Cons:

Very expensive for what it is

2026-04-13 • via Nuitee
Z
Zaid • extended_group • qa
10
Excellent
Pros:

Staff are very friendly especially Ahmed/Mohammed from housekeeping.
Youseff from reception
I like that the hotel is very well connected to the mall making it easy to shop and come back
Facilities is well maintained

2026-04-08 • via Nuitee
M
Manar • family_with_children • se
7
The location was very good
Pros:

The location and staff are very good

Cons:

Facilities and the rooms should be more clean for 5 stars and need ranvation

2026-04-08 • via Nuitee