Holiday Inn Citystars by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (2357 reviews)
Ali Rashed St.,Heliopolis , Cairo , eg

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Clean property
Generally good food service
Cons:
Lack of cleanliness in rooms
Issues with room quality
High costs not justified

Categories

Cleanliness
6.68
Some guests reported issues with cleanliness, notably the cleanliness of the rooms was lacking.
Service
8.15
The staff were noted as polite, with some specific mentions of helpful reception staff.
Location
9.19
Convenient location near the mall and airport, highly praised by several guests.
Room Quality
7.14
Some rooms reported as old and needing renovation, but some guests found serenity in the location.
Amenities
7.17
Amenities such as the breakfast buffet received mixed reviews, impacting the overall score.
Value for Money
6.63
Guests expressed feelings that some aspects of the hotel did not justify the cost.
Food and Beverage
7.68
The food service was generally rated well, but the breakfast options did not meet everyone's expectations.
Overall Experience
8.15
Overall experiences varied, with some guests expressing satisfaction while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:22

Property Description

Prime Location in Citystars Complex
This modern, family-friendly hotel is situated in the heart of the Citystars business and leisure complex, offering convenience and entertainment at your doorstep. Just a short drive from Cairo International Airport, Holiday Inn Citystars is the perfect choice for both business and leisure travelers.

Luxurious Rooms with Stunning Views
The spacious rooms at Holiday Inn Citystars are elegantly designed and equipped with modern amenities, including flat-screen TVs and tea/coffee makers. Guests staying on the upper floors can enjoy breathtaking panoramic views of Cairo, adding an extra touch of luxury to their stay.

Diverse Dining Options and Relaxation Facilities
Indulge in a culinary journey at the hotel's various restaurants, offering a wide range of cuisines to satisfy every palate. After a day of exploring the nearby attractions or shopping at Citystars, unwind by the outdoor heated pool or stay active at the state-of-the-art fitness center.

Experience the perfect blend of comfort and convenience at Holiday Inn Citystars - book your stay now for an unforgettable experience!

Important information:

The credit cardholder must match the guest's name or provide authorisation.

Please note that renovation work is taking place in the property until September 18, 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 2357 reviews
Cleanliness: 6.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.17
Value for Money: 6.63
Food and Beverage: 7.68
Overall Experience: 8.15
M
mohamed • couple • au
10
Beautiful
Pros:

Clean

Cons:

Nothing

2026-08-22 • via Nuitee
K
Khaled • extended_group • ly
10
Pros:

جود

2026-08-22 • via Nuitee
A
auman • couple • sa
10
Pros:

تم ترقية حجزي الى سويت في فندق انتركونتننتال بمبادرة من الفندق نظرا لان الفندق يجري اعمال صيانة

Cons:

كل شي كان رائع.

2026-08-17 • via Nuitee
A
Abo Teiour • couple • eg
10
2026-08-15 • via Nuitee
H
Hussain • solo_traveller • ae
6
2026-08-15 • via Nuitee
Y
Yousef • solo_traveller • us
1
Never again
Pros:

Location

Cons:

The hotel is outdated and the furniture is very old. The cleaning staff are annoying and they keep calling you in and out looking for tips.

2026-08-12 • via Nuitee
E
Eltayeb • solo_traveller • qa
10
2026-08-09 • via Nuitee
B
BAKHEET • couple • sa
10
2026-08-08 • via Nuitee
نداء • couple • sa
6
2026-08-08 • via Nuitee
B
BAKHEET • couple • sa
10
كل العاملين ممتازين والمكان جميل والاكل في المطعم لذيذ ونظيف
Pros:

كل حاجة

Cons:

مافيش حاجة

2026-08-08 • via Nuitee
F
Fahad • solo_traveller • sa
10
شكراً لجميع طاقم الفندق،
Pros:

كل شي متكامل من الخدمات، الفندق جداً هادئ ونظيف وانصح به للعائلات والافراد.
والشكر للسيد بيتر و السيد محمد ايمن وفي الاستقبال السيد يوسف.

2026-08-07 • via Nuitee
O
Osama Allag • solo_traveller • ly
6
Pros:

Location
Friendly staff

Cons:

There was some maintenance in the building, this disturbed me and made me angry,
They promised to change the rooms and didn't happened.

2026-08-07 • via Nuitee
B
Basheer Anwer Bakr • solo_traveller • iq
8
Nice hotel good location kind staff
Pros:

Location

Cons:

Small reception

2026-08-07 • via Nuitee
S
Sadeq Atef • solo_traveller • us
1
2026-08-06 • via Nuitee
H
Haitham • family_with_children • ie
10
2026-08-05 • via Nuitee
N
Nadia • couple • eg
10
2026-08-05 • via Nuitee
H
Hasan • couple • ly
8
2026-08-04 • via Nuitee
S
Soumia • solo_traveller • sa
10
Staff super helpful and friendly specially the Manager was helping me to solve my issue
Pros:

Close to the mall

Cons:

Nothing to mention

2026-08-04 • via Nuitee
M
mahmoud • couple • ae
1
Pros:

No comment

Cons:

No comment

2026-08-03 • via Nuitee
F
Fawaz • solo_traveller • sa
10
اشكر احمد عرفة علي الاستقبال
Pros:

المكان ممتاز جدا جدا

Cons:

اشكر احمد عرفة علي الاستقبال

2026-08-02 • via Nuitee