Kumba in Nea Chora

Hotels
7.9 (929 reviews)
9 Apostolidou , Chania Town , gr

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean hotel
Cons:
Lack of basic amenities
Issues with wake-up calls from staff

Categories

Cleanliness
7.55
Several reviews indicate cleanliness, but issues with room amenities and overall presentation affect perception.
Service
8.55
Many guests noted helpful staff and commendable service, although some issues with check-in were mentioned.
Location
9.05
Guests praised the excellent location, closely situated to city attractions.
Room Quality
7.55
Rooms described as basic and sometimes lacking necessary amenities, but a few guests found them comfortable.
Amenities
6.55
Many reviews express that the rooms lack standard amenities like hairdryers and kettles, which impacted overall satisfaction.
Value for Money
8.05
Good balance of cost against services offered, but expectations may not be met in certain areas.
Food and Beverage
8.05
Breakfast received positive mentions, but general amenities in rooms were lacking.
Overall Experience
7.85
Mixed feelings with both positive and negative experiences; overall a decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:23

Property Description

Convenient Location
Located in Chania Town, our hotel is close to top attractions such as Firkas Fortress and Municipal Art Gallery of Chania.

Comfortable Rooms
Each air-conditioned room includes modern amenities such as a flat-screen TV, private bathroom, and balcony with city views.

Delicious Breakfast Options
Guests can enjoy a buffet or continental breakfast during their stay at Kumba in Nea Chora.

Plan your stay now at Kumba in Nea Chora to experience comfort and convenience in Chania Town.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 929 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 7.85
V
Veronica couple it
4
Pessima esperienza
Pros:

Abbastanza vicino al centro con 10 minuti di camminata

Cons:

Personale completamente inesistente (c’era solo la signora delle colazioni che ti fissava tutto il tempo mentre mangiavi) siamo arrivati e ci hanno dato le indicazioni per trovare le chiavi e ci hanno detto che il giorno dopo dovevamo presentare i documenti per la registrazione alla reseption.. il giorno dopo (e in realtà neanche una volta) i receptionist si sono presentati, mai visti .. se qualcuno aveva bisogno di qualcosa era abbandonato a se stesso.. stanze senza phon, doccia talmente piccola che si allagava tutto il bagno
Il primo giorno non sono neanche passati a pulire la stanza, ho dovuto scriverli tramite la chat di booking perché non sapevo come contattarli, non rispondono
Colazione troppo povera (ma credo che sia perché la clientela è poca) prezzo troppo alto per i servizi scadenti che offre
Non si può neanche dormire tranquilli perché entra tutta la luce e si sente ogni movimento (oltre al fatto che si sente ogni movimento dell ascensore datato)
Pessimo

2026-06-06 via Nuitee
A
Adele couple it
8
Location top
Pros:

La posizione è ottima, a due passi dalle mura dalla città vecchia e ad una passeggiata di 5 min dal faro e dal porto veneziano. Letto e cuscino comodi, buon rapporto qualità prezzo. Il parcheggio è su strada ma lo abbiamo trovato sempre.

Cons:

La stanza è un po’ datata, purtroppo l’anta dell’armadio non si chiudeva e si scontrava con la porta d’ingresso. La doccia ha la tendina.
Il personale è presente probabilmente solo la mattina.

2026-06-06 via Nuitee
I
IOANNIS solo_traveller cy
6
Good overall, small complaints.
Pros:

The location is good, near the port and a supermarket.

Cons:

The shower was too small, and the chairs outside were dirty. Inside the room, there were no chairs.

2026-06-06 via Nuitee
V
V TEODORESCU couple ro
6
2026-06-05 via Nuitee
J
Jack couple fr
9
Très agréable
Pros:

Très bon emplacement avec vu superbe et au calme

2026-06-04 via Nuitee
G
Ghislaine solo_traveller fr
8
2026-06-03 via Nuitee
A
andrea solo_traveller it
7
2026-06-03 via Nuitee
A
Anna couple pl
7
Cons:

Słabe śniadanie

2026-06-01 via Nuitee
G
Gabi extended_group de
5
Kein Luxushotel, aber für einen kurzen Stadtaufenthalt völlig ausreichend und perfekte Lage.
Pros:

Einchecken mit Schlüsselcode war problemlos.
Die Lage war für einen 2-tägigen Stadtaufenthalt perfekt, nur 10 Minuten in die Altstadt.
Parken war in der Straße vor dem Hotel möglich.
Das Zimmer war mit Balkon und zweckmäßig eingerichtet, aber etwas renovierungsbedürftig. Für 2 Nächte jedoch ausreichend, denn wir waren ja den ganzen Tag unterwegs.
Die Betten waren für uns okay.
Das Frühstück übertraf unsere Erwartungen.
Das Personal war sehr freundlich und hilfsbereit.
Kleiner Sitzbereich mit Tischen und Stühlen vor dem Hoteleingang, gleichzeitig Raucherbereich.
Aktuell wird gegenüber gerade ein Hotel gebaut, also Baustelle vor der Türe, hat uns aber nicht gestört.
Würden für einen Kurztrip jederzeit hier wieder übernachten.

Cons:

Der Schrank, der nicht mehr geschlossen hat.

2026-05-31 via Nuitee
K
Karina couple ua
10
Все супер
Pros:

Все понравилось

2026-05-26 via Nuitee
N
Nikoletta solo_traveller gr
4
Pros:

Το δωμάτιο ήταν άνετο και καθαρό

Cons:

Το Kumba in Nea Chora , δεν είναι ξενοδοχείο. Ενοικιαζόμενα δωμάτια είναι, σε μια πολυκατοικία. Δεν υπάρχει reception. Αυτό το είχαμε διαβάσει στις παροχές, αλλά όταν ειχα επικοινωνήσει με την ιδιοκτήτρια πριν να κάνω την κρατηση, με είχε διαβεβαιώσει οτι θα απαντάει πάντα στο τηλέφωνο , θα υπάρχει χώρος να αφήσουμε τις βαλίτσες και θα έρχεται σε 2 λεπτά Το πρωι της αφίξεως προσπαθούσα να της τηλεφωνήσω και δεν απαντούσε και μετά απο μήνυμά μου στην booking , επικοινώνησε μαζί μου από άλλο νούμερο. Μείναμε 2 μέρες. Την πρώτη δεν είδαμε κανένα άτομο από το προσωπικό, εκτός από την κυρία που ήταν υπεύθυνη για το πρωινό 8-10 το πρωί. Την δεύτερη εμφανίστηκε μια κυρία 8-11 . Σε ερώτησή μας που να αφήσουμε τις βαλίτσες μέχρι το μεσημέρι που θα φεύγαμε από την πόλη, μας υπέδειξε τον χώρο της reception. Εκτός του ότι είναι ένας χώρος που μπαινοβγαίνει ο καθένας χωρίς έλεγχο, γιατί παρατηρήσαμε ότι το πρωί δεν κλείνει η εξωτερική πόρτα, τις μέρες που μείναμε γίνονταν κάτι επισκευές στο κτίριο και μπαινόβγαιναν και οι εργάτες.
Όταν μας είδε να δυσανασχετούμε , μας πρότεινε ένα μέρος σε εσωτερικό χώρο, όπου και πάλι όμως δεν θα υπήρχε καμία φύλαξη.
Τελικά , τις πήραμε μαζί μας
Επίσης σε μήνυμα στην ιδιοκτήτρια από την προηγούμενη μέρα, μέσω booking , για το που θα αφήσουμε τις βαλίτσες μας , δεν μας απάντησε ποτέ

2026-05-24 via Nuitee
G
Gabriel solo_traveller gb
10
2026-05-23 via Nuitee
K
K_onroad solo_traveller it
2
Non adatto alle famiglie
Pros:

Posizione
Personale molto gentile e disponibile

Cons:

Il bagno minuscolo quasi non si riusciva a starci dentro.
L' accesso e l' ascensore molto stretti. Non è per nulla adatto alle famiglie.
Inoltre c'erano i lavori sia nell' hotel sia nell' edificio di fronte dove affaccia il balconcino. Con la bimba di un anno era impossibile stare. Abbiamo dovuto spostarci da un' altra parte.

2026-05-23 via Nuitee
Z
Zofia solo_traveller pl
8
Pros:

Było ok.
Budowa obok.Bez problemu zmienność nam pokój.
Dobre śniadanie.
Miły personel.
Dobra lokalizacja.

Cons:

Budowa obok.

2026-05-20 via Nuitee
J
Jacek solo_traveller pl
10
Pros:

Budżetowy ale czysty i taki jaki potrzebowaliśmy na noclegi.

2026-05-17 via Nuitee
Q
Quentin solo_traveller fr
5
Pros:

On a aimé l'emplacement et la procédure pour arriver tardivement.

Cons:

La propreté, la présence de fourmis, la terrasse, grande mais pas terrible.

2026-05-17 via Nuitee
M
Mateusz couple pl
10
2026-05-15 via Nuitee
S
SAVVAS family_with_children gr
10
2026-05-13 via Nuitee
A
Anna solo_traveller pl
10
Pros:

Perfect location and very clean!!!

2026-05-13 via Nuitee
N
Nondas solo_traveller gr
4
2026-05-12 via Nuitee