Holiday Inn Express Chattanooga - Hamilton Place by IHG

Hotels
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Holiday Inn Express
8.9 (731 reviews)
7524 Shallowford Road , Chattanooga , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very clean rooms (multiple mentions)
Great/central location
Comfortable beds
Generous breakfast selection (pancake machine, brand-name yogurt)
Good room amenities (remote blinds, toiletries)
Good water pressure and room size
Cons:
Elevator issues (slow, only one, sticky buttons requiring press-and-hold)
Occasional housekeeping misses (floors not swept, visible dirt, missed linen changes)
Heavy/artificial air freshener smell reported by one guest
No in-room coffee maker reported by a guest
Pool area unattractive despite cleanliness
Occasional pricing/charging issues (quoted price vs. charged)
Confusing shower/tub faucet controls for some guests

Categories

Cleanliness
8.6
Mostly praised as 'very clean' or 'extremely clean' in multiple reviews, though a few guests reported floors not swept, visible dirt on blankets, and isolated housekeeping misses.
Service
9.4
Staff repeatedly described as friendly and helpful; front-desk and breakfast staff receive positive mentions despite one note about a missing receipt due to a computer issue.
Location
9.3
Multiple reviewers called the location 'great' or 'amazing' and close to local points of interest; location is a consistent strong point.
Room Quality
8.8
Rooms generally comfortable with good beds, pleasant amenities (remote blinds, quality soaps), and good water pressure; minor issues noted with confusing shower/tub faucets and occasional missing in-room items (coffee maker).
Amenities
8.4
Breakfast offerings and seating are strong; pool is clean but described as unattractive and an afterthought, elevator issues (slow/one elevator, sticky buttons) reduce perceived amenity quality.
Value for Money
8.6
Generally seen as good value with several 'would stay again' comments and one review explicitly calling it 'Excellent Value'; isolated complaint about an online-quoted price differing from desk charge.
Food and Beverage
9
Breakfast repeatedly praised (lots of choices, brand-name yogurt, pancake machine); some guests wished for more fruit/vegetable options and one noted off-brand yogurt in a separate stay.
Overall Experience
9.1
Overall guest sentiment is very positive with frequent remarks about cleanliness, friendly staff, good breakfast and location; a few operational issues tempered perfect scores but most guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Modern Amenities & Services

Discover modern amenities and services at Holiday Inn Express Chattanooga East, offering free WiFi, a 24-hour front desk, and complimentary buffet breakfast for guests.

Comfortable Accommodations

Relax in our comfortable rooms equipped with a flat-screen TV, desk, fridge, and private bathroom with fresh bed linen and towels provided for a convenient stay.

Convenient Location

Located just 7 km from Chattanooga Metropolitan Airport, and within easy reach of attractions like Lookout Mountain and Tennessee Aquarium, make your stay memorable at Holiday Inn Express Chattanooga East.

Book now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 731 reviews
Cleanliness: 8.6
Service: 9.4
Location: 9.3
Room Quality: 8.8
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9.1
J
Janessa • couple • us
10
2026-10-31 • via Nuitee
C
Connard • couple • us
10
Great stay and Great location
Pros:

Easy check in
Friendly/helpful staff
Clean rooms
Comfortable beds

2026-10-26 • via Nuitee
J
Jessie • family_with_children • us
10
Always a great stay with the Holiday Inn Express
Pros:

We love the breakfast and friendly staff

Cons:

Elevator was slow and there was only one

2026-10-25 • via Nuitee
W
Wendy • solo_traveller • us
10
2026-10-24 • via Nuitee
S
Stephanie • family_with_children • us
10
Would definitely stay there again.
Pros:

The breakfast was great. Lots of choices and brand name yogurt. The room was very clean and the remote control window blinds were a pleasant surprise. We liked the soaps, shampoo and body cream.

Cons:

The shower and tub water faucets were hard to figure out.
The desk girl said the computer was down when we checked in and we never got a receipt. I had to check my credit card to make sure the charges were correct.

2026-10-21 • via Nuitee
L
Lori • couple • us
10
Great stay for a last minute booking
Pros:

Comfy beds, size of room and water pressure of shower

Cons:

quoted one price on line and charged more from desk

2026-10-19 • via Nuitee
S
Sara • family_with_children • us
10
2026-10-16 • via Nuitee
K
Kása • extended_group • hu
8
2026-10-15 • via Nuitee
A
April • family_with_children • us
10
2026-10-14 • via Nuitee
J
Juraj • family_with_children • sk
7
Satisfied, probably we will come again.
Pros:

Location is amazing, it is super close to Hamilton place and wider Chattanooga - east area. Breakfast was OK (kids liked pancake machine).

Cons:

The floors were not cleaned so with the small kids it was not perfect, but all other stuff was OK. Maybe I would prefer more fruit and vegetable for breakfast, but in general it was OK.

2026-10-14 • via Nuitee
L
Lisa • couple • us
10
2026-10-14 • via Nuitee
D
David • solo_traveller • us
7
enjoyable
Pros:

convenient.

Cons:

swimming pool location, although clean it feel like when designed it looks like it was installed as a second thought.
not very attractive.

2026-10-13 • via Nuitee
M
Michael • family_with_children • us
10
2026-10-13 • via Nuitee
R
Ron • couple • us
9
2026-10-12 • via Nuitee
J
Janice • couple • us
10
I definitely will stay here next year
Pros:

Friendly and cleaner

Cons:

We had no issues

2026-10-12 • via Nuitee
C
Christopher • couple • us
10
Excellent
Pros:

Very clean

Cons:

No coffee maker in room

2026-10-11 • via Nuitee
D
Debbie • solo_traveller • us
10
Pros:

Staff was very friendly. Hotel was extremely clean. I would rate this a 10 out 10.

Cons:

There was nothing I didn't like.

2026-10-10 • via Nuitee
A
Autumn • family_with_children • us
6
Nothing special - great location
Pros:

Location

Cons:

The elevator buttons stick and have no sign that says “press and hold until light turns red” so after arriving to the hotel, I stood at the elevators for an unusually long time (with my kids) until another guest came and told me that the button had to be pressed and held for a while. In addition, there were multiple times I tried to push the button and it didn’t respond until I put weight/strength into the button. It’s be nice if there was a sign by the elevator buttons to let guests know that it’s not like other elevators and requires the guest to press and hold. In addition, the whole hotel had an overwhelming smell to it. Not a negative smell but more artificial air freshener smell, it was very heavy/thick especially when first entering the hotel. The smell did not dissipate when arriving to the floor my room was on. I’m very sensitive to smells and honestly going from my room to the lobby to the door was a lot bc the smell gave me a headache.

I’d also like to note that my room wasn’t swept the whole time I was there. My son had dropped some popcorn on the floor the first night we were there, that popcorn (small little pieces - not big kernels that are easy to grab) stayed on the ground the whole duration of our stay. The housekeeper would give fresh towels and remade our bed but didn’t get us clean linens when the blanket on the bed was visibly dirty from an accidental spill. If I had access to a broom, I would’ve cleaned the floor myself I just found it very odd that the housekeeper didn’t sweep the floors.. that of all things is something any guest would expect at the bare minimum if the floor is visibly dirty. I don’t have access to cleaning supplies otherwise I would’ve cleaned it myself .

The breakfast area offered off brand (Walmart) yogurt as well - which I found very odd.

I stay at Holiday Inns because they’re usually at a higher standard of cleanliness and guest experience.

2026-10-09 • via Nuitee
A
Alisha • couple • us
10
Excellent Value and Very Clean
Pros:

The entire hotel was very clean and fresh. The breakfast options were plentiful, and there was ample seating in the dining area. We were very pleased and will stay here again if we visit Chattanooga in the future.

2026-10-08 • via Nuitee
H
Hal • couple • us
10
2026-10-08 • via Nuitee