Terrabella - Nuwara Eliya

Hotels
8.6 (223 reviews)
65/65H, Lady Horton Road, Bonavista , Nuwara Eliya , lk

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Restaurant
Room service
Family rooms
BBQ facilities
Car hire
Shuttle service (additional charge)
Public transport tickets
CCTV outside property
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Cold rooms
Issues with WiFi

Categories

Cleanliness
7.68
Some rooms were reported as not particularly clean, affecting overall sentiment.
Service
9.15
Multiple reviews praised the staff for being supportive and accommodating.
Location
8.19
The location was generally seen as good, though some felt it was a bit far from the city center.
Room Quality
8.14
Rooms were described as nice, but some experienced cold temperatures.
Amenities
8.67
Standard hotel amenities with notable mentions of good WiFi and dining options.
Value for Money
9.13
Many comments on the cost versus quality of the stay positively affected this category.
Food and Beverage
9.18
Excellent food options and positive remarks about meals.
Overall Experience
8.65
Overall, guests had a fantastic experience with noted improvements in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:19

Property Description

Mountain View Rooms

Enjoy stunning mountain views from select rooms at Terrabella - Nuwara Eliya. Wake up to the beauty of nature right outside your window.

Convenient Amenities

Experience convenience with room service and a 24-hour front desk available to cater to all your needs during your stay.

Prime Location

Situated just a stone's throw away from Gregory Lake and Hakgala Botanical Garden, Terrabella - Nuwara Eliya offers the perfect base to explore the scenic surroundings.

Book your stay at Terrabella - Nuwara Eliya now to indulge in comfort and luxury amidst the picturesque landscapes of Nuwara Eliya.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 223 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 8.65
Y
Yuki • solo_traveller • gb
10
2026-04-27 • via Nuitee
V
Vipula • solo_traveller • lk
10
Pros:

Immediate attention to our needs.

Very friendly and dutiful staff.

Food was excellent and tailored to our needs.

Helped us in arranging special food options as requested,without hesitation.

Parking facility throughout the stay.

Aruna was an excellent guest friendly person.

Rooms / toilets were very clean.

2026-04-13 • via Nuitee
L
Liesa • couple • be
9
Warm welcome and great advice!
Pros:

Very warm welcome and exceptional service. We had a short 1-night stay here and it was perfect. The staff gave us some very good tips to visit a tea factory and we loved it! It’s a little outside the center which makes it much more quiet than staying in the busy area.

2026-03-16 • via Nuitee
S
Sigrid • couple • nl
10
2026-03-02 • via Nuitee
B
Branko • extended_group • sk
10
2026-03-01 • via Nuitee
V
Vincent • extended_group • be
8
2026-02-27 • via Nuitee
D
Dsouza • solo_traveller • in
9
Good place to stay
Pros:

Lovely hotel, good facilities. I was staying in their lake view room, which was beautiful. The room was spacious and clean.

Cons:

Nuwara Eliya as a location didn't meet my expectation, the weather is harsh and the people are not so respectful, I was cat called on the road. Nothing much to do and extremely gloomy. The hotel is very good though.

2026-02-10 • via Nuitee
T
Tamilselvan • extended_group • in
10
Fantastic 😍
Pros:

The hotel was really nice, and the staff were very supportive. He guided us during our trip, and he’s such a humble person as well as a great chef! The food was delicious. Overall, a fantastic hotel.

2025-10-04 • via Nuitee
A
Alice • extended_group • it
3
Troppo freddo e umido
Pros:

Il titolare sicuramente molto gentile e buona colazione

Cons:

La camera era fredda, abbiamo patito davvero molto freddo tutta notte. Al risveglio c’era talmente tanta umidità che i vetri della finestra era bagnati internamente e il pigiama/ magliette che non erano in valigia erano fradicie.

2025-10-04 • via Nuitee
C
Camille • couple • be
9
Uitmuntend gastvrijheid
Pros:

De gastvrijheid van Aruna was onbetaalbaar. Vanaf het moment dat we binnenkwamen tot aan het einde voelde het zó ontspannen. Hij is behulpzaam en vriendelijk zonder opdringerig te zijn. We waren te laat om onze trein tickets te boeken naar Ella, maar hij heeft elke dag, ‘s avonds tot laat en ‘s ochtends vroeg online gekeken of er toch geen nieuwe tickets beschikbaar waren. Eindstand kon hij op het laatste nippertje 2 plekjes voor ons bemachtigen.
Verder super lekker ontbijt en avondeten hier!

Cons:

Het kan hier best fris worden en veel regenen, wat uiteraard geen verantwoordelijkheid is van het hotel, maar hier zijn ze niet helemaal op voorzien. Er lag maar een dun lakentje en een dekentje en er is geen verwarming om kleren te laten drogen.

2025-09-20 • via Nuitee
D
DjHShy • extended_group • lk
8
Calm stay with proximity to city
Pros:

Clean room and close proximity to lake, town

Cons:

WiFi connection barriers at times, no room heater

2025-09-09 • via Nuitee
P
perera • couple • lk
10
Great
Pros:

Rooms and cleanliness
Staff was friendly

Cons:

None

2025-09-08 • via Nuitee
M
Maria • extended_group • it
5
Pros:

La struttura molto molto bella, e unica nel suo genere, super pulita e staff molto disponibile per tutto.

Cons:

la posizione un pò troppo fuori da tutto, intorno non c'era nulla

2025-09-04 • via Nuitee
C
chie
10
Pros:

Amazing service, great foods, and rooms, all furtuniture are just beautiful.
Though it's far from a central city area, you don't have to look for a resturant. They have great selection of menu.

This area is very chilly, thus hot shower saved me:)
Want to visit here again with more relaxed schedule...

2025-09-04 • via Nuitee
K
Kim • couple • kr
9
2025-08-20 • via Nuitee
J
Jacqueline • couple • nl
8
Pros:

We boekten de goedkoopste kamer. Prijs/kwaliteit is prima.
We raden aan een luxere kamer te boeken, die kamers hebben prachtig uitzicht over t meer.
Mooie wandeling gemaakt vanaf t hotel oa langs t meer.
Hoteleigenaar is zeer behulpzaam en aardig.
Regelde voor ons treintickets naar Ella, héél fijn!!!!
Nuwara Eliya is beslist de moeite waard.
Wij bezochten de theeplantage Elookabie en genoten aansluitend van een high-tea in t Grand Hotel.
Beide geweldige ervaringen.

2025-08-19 • via Nuitee
N
Nimza Shahmi • couple • lk
5
2025-08-18 • via Nuitee
C
CRISTINA • extended_group • es
5
2025-08-18 • via Nuitee
K
Kenny • family
10
Pros:

People there were very accommodating and the breakfast was amazing

2025-08-16 • via Nuitee
C
Carlotta • extended_group • it
7
Pros:

The location was great and the manager was super friendly.

Cons:

The rooms we stayed in didn’t seem particularly clean and they were really cold!

2025-08-15 • via Nuitee