Grand Hilai Sun Moon Lake

Hotels
9.2 (90 reviews)
No.139, Zhongxing Rd. , Yuchi , tw

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Excellent breakfast
Comfortable and clean rooms
Cons:
Occasional noise from other rooms
Limited view from some rooms
Shower facilities could be improved

Categories

Cleanliness
9.05
Room equipment is very comfortable and clean.
Service
9.55
Superb service from the staff throughout the stay.
Location
9.55
The lake view rooms are expected to be stunning, though blocked by trees for some.
Room Quality
8.55
Room quality is generally good, but some issues like low soundproofing noted.
Amenities
9.05
Amenities provided are generally very good, though some concerns about the shower.
Value for Money
8.55
A bit expensive but offers exceptional service and quality.
Food and Beverage
9.55
Breakfast is excellent with a variety of options available.
Overall Experience
9.75
Overall, guests are very happy with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:27

Property Description

Luxurious Accommodation
Experience 5-star living at Grand Hilai Sun Moon Lake, offering elegant rooms with top-notch amenities including a minibar and flat-screen TV.

Relaxation and Recreation
Indulge in the year-round outdoor pool, fitness center, sauna, and terrace, perfect for unwinding and enjoying the stunning surroundings.

Delightful Dining Experience
Start your day with a buffet, continental, or Italian breakfast and savor delicious meals at the on-site restaurant. Book now for a memorable stay at Grand Hilai Sun Moon Lake.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 90 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.55
Overall Experience: 9.75
佳縈 • couple • tw
10
2026-08-28 • via Nuitee
Y
Yu cheng • couple • tw
10
Pros:

房間免費升級後，景色更寬闊，整體服務品質很棒

Cons:

房間的窗戶外面玻璃不夠清晰，應該是長年的灰塵

2026-08-18 • via Nuitee
T
TING-YING • extended_group • tw
10
2026-08-12 • via Nuitee
映晴 • extended_group • tw
10
Pros:

服務很到位、餐飲提供精緻用心

2026-08-08 • via Nuitee
H
Hui Tzu • extended_group • tw
8
2026-08-08 • via Nuitee
亞璇 • couple • tw
10
就在涵碧樓旁邊，一進大廳就被特殊裝置藝術吸引目光。報到完成後可以去旁邊的咖啡廳享用免費餐點，晚上同一場地還有停供宵夜。住在這裡真的很享受，什麼都不做待在飯店也不無聊。早餐好吃，新飯店房間寬敞明亮，在房內就可以泡湯看湖景。會再來
Pros:

房間寬敞、可以看到湖景。設備很好，還可以選枕頭。

Cons:

出發前有跟飯店說過要改晚餐時間，但入住後發現沒改到接待人員後來才更改。出發前飯店人員有致電詢問飲食習慣，但是到了餐廳感覺餐廳人員完全不知道飲食禁忌，覺得有點奇怪。

2026-08-07 • via Nuitee
C
Chenchen • family_with_children • tw
10
2026-07-25 • via Nuitee
C
CHING CHUNG • couple • tw
10
2026-07-19 • via Nuitee
嘉怡 • couple • tw
9
環境優美適合放鬆
Pros:

窗外的風景及超優質早餐

Cons:

1、夜床服務因為在等待中無法放鬆休息
2、裝水的水壺是玻璃瓶容量不大，我覺得走去裝水不方便

2026-07-11 • via Nuitee
C
Chang • couple • tw
9
整體來說是很滿意的體驗! 暑假期間價格真的貴，建議平日前往: )
Pros:

飯店人員的服務細心、令人非常滿意

Cons:

可惜的是天候不佳，導致額外花費預定的游湖行程較難看到清晰的風景~ 不過很感謝豐富的講解!!

2026-07-08 • via Nuitee
雪汝 • couple • tw
7
是愉快的經驗，可以享受頂級的硬體設備，香氛的味道也很令人放鬆，這次晚餐我們選中式的，每道菜都很令人驚艷，可以體驗一下
Pros:

硬體設備很不錯，例如衛浴設備，並且備有除濕機，幾小時就滿水，靠湖邊的房子真的很需要。風景很美很安靜，是渡假放鬆的好地方

Cons:

清潔度其實沒有那麽到位，例如除濕機濾網有積塵，淋雨間地板是深灰色的板岩磚，縫隙之間的顏色可以看出清潔度

2026-06-28 • via Nuitee
智淵 • couple • tw
10
2026-06-26 • via Nuitee
Ｍｅｎｇ－Ｌｉ • family_with_children • tw
10
2026-06-26 • via Nuitee
智淵 • couple • tw
9
2026-06-26 • via Nuitee
Y
Yu • solo_traveller • tw
10
Pros:

餐食非常用心，很值得享受。
員工都非常友善熱情。

Cons:

泳池開放時間，很難安排使用，早上是否早一小時或者晚上晚一小時，會讓住宿能緩和享受度假時光。尤其夏天季節。

2026-06-25 • via Nuitee
Y
YEN CHUN • couple • tw
10
2026-06-23 • via Nuitee
淑玲 • family_with_children • tw
8
希望辦理入住的時間可以動作更快一點，因為人多就會拖到時間大約40-60分鐘
2026-06-21 • via Nuitee
K
kenneth • family_with_children • nl
9
Prima,behalve de prijs
Pros:

Ontbijt en kamer

Cons:

We moesten 800 euro extra betalen voor een kamrr met een uitzicht van de meer voor 2 dgn voor 1 kamer terwijl wij al 2000 euro betaalden voor 2 kamers en bij de boeking hadden wij 1 kamer met 2 aparte bedden geboekt toen we daar aankwamen bleek het om een bed te gaan.dat vond ik erg slordig van het hotel

2026-06-16 • via Nuitee
G
Gigi • family_with_children • us
10
Luxurious and Modern Resort - would def visit again
Pros:

The rooms were very spacious and well appointed. The staff were helpful and friendly. I wish I had more time to use the wonderful spa and thermal pools.

2026-06-12 • via Nuitee
A
Alida • couple • au
10
2026-06-09 • via Nuitee