La Casa de los Alcatraces

Hotels
•
Independent
7.4 (13 reviews)
49 C. 5 Alcatraces , Cancun , MX
52-9982109097

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Facilities

Free WiFi
24-hour front desk
Street parking
Wheelchair accessible
Free self parking
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 05:31

Property Description

Central Location:
The hotel, La Casa de los Alcatraces, is conveniently situated in the heart of Cancun, placing you within a short distance of popular attractions such as Las Palapas Park and PlayCity Casino.

Luxurious Accommodations:
Feel at home in one of our 12 well-appointed rooms featuring premium bedding, Smart televisions, and rain showers. Stay connected with complimentary Wi-Fi and enjoy a range of entertainment options on cable TV.

Convenience at Your Fingertips:
Benefit from complimentary parking options nearby, free self-parking onsite, and easy access to Cancun Intl. Airport. Explore the city effortlessly with key landmarks like Plaza Las Americas and Ultramar Ferry Puerto Juárez just a short drive away.

To experience comfort, convenience, and a prime location in Cancun, book your stay at La Casa de los Alcatraces today.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.4
Based on 13 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
allan
10
Very personable small hotel service
Pros:

The woman manager was very personable and helpful and accommodating to me during my stay. It was a pleasure to experience at a local small hotel

2025-02-11 • via Nuitee
W
Wilson • partner
2
Pros:

Se presento el hurto de dinero de 120 dolares y pesos mexicanos en la habita ion, forzaron la maleta y sustrajeron el dinero de mi compañera en el cuarto contiguo frente a la recepcion, se puso la queja ante la policia y estos informaron que se vienen presentando multiples quejas por perdida y/o robos en ese hotel

2024-09-22 • via Nuitee
D
Diana • friends
2
Pros:

En los seis días de estancia no hicieron aseo, la propiedad está para mejoras graves ,como tanque de baño sin agua,duchas q sale el agua hacia el techo y lo peor que entran a robar, dejaron la navaja con la que abrieron el seguro de la maleta encima del escritorio.Estrategia la administradora venden toures costosos y si no los tomas ya tienes una resentida abriendote las maletas,no da número del dueño y busca culpables cuando la copia de la llave solo la guarda ella. Pésimo , si no estaba en condiciones óptimas de recibir huésped,debieron avisar para buscar en otro lado .Ni se les ocurra ir a ese sitio. Busquen en otra zona, la policía me dijo que ese sector tiene muchas quejas de robo en los hoteles.

2024-09-18 • via Nuitee
M
MELVYN • family
8
Pros:

La propiedad esta bien ubicada losencargados super amables.

2024-09-09 • via Nuitee
F
Fernanda • partner
10
Pros:

Es muy tranquilo y cómodo

2024-06-18 • via Nuitee
I
Iker
10
Comodo
Pros:

Todo muy bien

2024-06-15 • via Nuitee
S
Sonia
10
Pros:

La verdad que todo excelente!!

2024-06-05 • via Nuitee
K
Kimberly • friends
8
Pros:

Property was good the breakfast was not free though

2024-06-03 • via Nuitee
B
Bryan • friends
10
Pros:

Excelente

2024-05-21 • via Nuitee
A
Armando • partner
6
Pros:

Es difícil llegar, las calles no coinciden con Google maps.

2024-05-18 • via Nuitee
I
Ignacio
10
Pros:

Perfectamente ubicada en el centro de Cancún

2024-04-26 • via Nuitee
P
pavel • family
8
Pros:

Nice place but staff dont know any word in english. For foyr days no one clining. Took out trash been after 2 times asking. Rooms clean & nice. Wifi is ok

2024-04-23 • via Nuitee
Y
Yery • family_with_children
2
Pros:

Good super central location near Plaza Palapas, ADO just a few blocks walk away, as well as Mercado 28 and many other stores.

2024-04-22 • via Nuitee