Oakwood Hotel & Apartments Grand Batam

Hotels
•
Oakwood
9 (228 reviews)
Jl. Pembangunan, Kota Batam , Nagoya , id

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Clean and friendly
Great breakfast variety
Cons:
Room size too small
Higher price for room value

Categories

Cleanliness
8.89
The rooms and lobby were reported as clean, although there were minor issues with bathroom maintenance.
Service
9.36
Guests praised the staff for being friendly and helpful, with specific mentions of excellent service.
Location
9.4
Great location, convenient access to the Grand Batam Mall.
Room Quality
8.35
Some rooms found to be small and expensive, not accommodating extra beds.
Amenities
8.88
Availability of nearby amenities was appreciated, though some family facilities were lacking.
Value for Money
8.34
The price was considered high in relation to room size and amenities offered.
Food and Beverage
9.39
The breakfast buffet received high praises for variety and quality.
Overall Experience
9.36
Guests felt satisfied with their stay and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:39

Property Description

Luxurious Accommodation
Featuring units with satellite flat-screen TV, fully equipped kitchenette, and private bathrooms, the Oakwood Hotel & Apartments Grand Batam offers a luxurious stay for guests.

Dining Options
Guests can enjoy a variety of dining options at the family-friendly restaurant, serving American cuisine for dinner, lunch, and brunch. Start your day right with a buffet, à la carte, or continental breakfast.

Convenient Location
Located just a short distance from popular attractions like Nagoya Hill Shopping Mall and Sekupang International Ferry Terminal, this 5-star aparthotel combines convenience with luxury.

To experience comfort and sophistication at Oakwood Hotel & Apartments Grand Batam, book your stay now.

Important information:

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 228 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
T
Tan • couple • sg
9
Awesome
Pros:

Cleanliness, comfort, layout, ambience &etc

Cons:

Comfort and cleanliness of the room

2026-05-16 • via Nuitee
C
CATHERINE • couple • sg
8
Oakwood comfort with thoughtful refinement
Pros:

Oakwood remains one of my favourite places to stay during travels because it genuinely feels like home. During this stay, I chose a Studio Premier on the 18th floor as I wanted a cosy sofa area in front of the television for relaxation. I also skipped breakfast since the mall opposite offers a huge variety of convenient food options.

The room felt warm and welcoming, with clean corners, a subtle oak fragrance, and a very comfortable bed that was neither too hard nor too soft — just the right comfort level for good rest. Overall, the stay checked almost every box for me, with only a few small areas for improvement:

1. My contour pillow request submitted during pre-registration was unfortunately not prepared upon arrival.
2. A laundry basket in the bathroom would help keep used towels tidier and more organised.
3. While the large bathroom amenity bottles are practical, the shampoo, conditioner, and shower gel felt rather watered down and could better reflect Oakwood’s premium branding.
4. The rounded pool steps can feel slightly uncomfortable on the feet when entering or exiting the pool.
5. There was exterior window cleaning during the stay without prior notice, and the knocking sounds in the morning were initially confusing. A simple heads-up beforehand would be appreciated.

Overall, I still truly enjoy staying at Oakwood and appreciate the comfort and atmosphere the property consistently provides.

Cons:

Nothing

2026-05-13 • via Nuitee
A
Abdul Rahman Mohamed • solo_traveller • sg
9
2026-05-13 • via Nuitee
Y
yao tang , stanley • couple • sg
9
Pros:

The hotel was in a good location and appeared new, clean, and well maintained. The rooms and common areas were tidy and comfortable, which made the stay pleasant. The staff were friendly, welcoming, and always helpful, contributing to a positive overall experience.

Cons:

N.A

2026-05-12 • via Nuitee
J
J Mathews • couple • sg
6
Good but much room for improvement
Pros:

Pricey if include breakfast. Lobby bar not open yet.

Cons:

Pricey if breakfast included to room.

2026-05-07 • via Nuitee
T
Tan • family_with_children • sg
10
2026-05-03 • via Nuitee
A
Aina Mazril • family_with_children • my
9
Enjoyed our stay with the family
Pros:

Great location, new & modern

2026-05-03 • via Nuitee
E
etan79 • solo_traveller • sg
10
So far this hotel ranked "our best accommodation in Batam"
Pros:

Excellent location - Grand Batam mall is just minutes a way and 15-20mins to Harbour Bay or Ferry center. Good room facilities & water dispenser was at outside of our room.

Cons:

Soundproof needs to be improved or maybe there was undergoing some renovations which is interrupted our rest in the room. And i found is hard to adjust the warm water temperature at the shower room (too hot with a slight move). The rest are ok.

2026-05-02 • via Nuitee
H
HeidiHamdi • extended_group • sg
10
excellent
Pros:

Breakfast very varieties. Tried the high tea and its nice. Locations very good, link to the Grand Mall. Lots of shops and eateries .

Cons:

The carpark link to mall still ongoing renovations so its abit dusty and dark .

2026-04-27 • via Nuitee
J
Junwei Esmond • solo_traveller • sg
10
2026-04-27 • via Nuitee
H
Hazlin • solo_traveller • sg
10
Good stay
Pros:

Accessible to Grand Batam Mall. And the breakfast buffet spread is very good and delicious. The swimming pool is good for small kids.

Cons:

Nothing.

2026-04-23 • via Nuitee
L
Loo • couple • my
10
2026-04-20 • via Nuitee
K
Kheng Boon • family_with_children • my
10
2026-04-15 • via Nuitee
N
Nazneen • solo_traveller • sg
10
Pros:

Everything & great selection of food for breakfast too!

Cons:

Nil

2026-04-14 • via Nuitee
• family_with_children • au
7
2026-04-13 • via Nuitee
J
John • family_with_children • sg
10
2026-04-10 • via Nuitee
R
Russell Aeria • family_with_children • sg
9
2026-04-03 • via Nuitee
H
Huay li • family_with_children • sg
9
2026-03-24 • via Nuitee
P
Paul • solo_traveller • gb
9
Great and perfect location
Pros:

Overall very good

Cons:

N/a

2026-03-23 • via Nuitee
R
Russell Aeria • family_with_children • sg
10
Pros:

Excellent service from the staff

2026-03-11 • via Nuitee