Oakwood Hotel & Apartments Grand Batam

Hotels
•
Oakwood
9 (258 reviews)
Jl. Pembangunan, Kota Batam , Nagoya , id

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and friendly
Great breakfast variety
Cons:
Room size too small
Higher price for room value

Categories

Cleanliness
8.89
The rooms and lobby were reported as clean, although there were minor issues with bathroom maintenance.
Service
9.36
Guests praised the staff for being friendly and helpful, with specific mentions of excellent service.
Location
9.4
Great location, convenient access to the Grand Batam Mall.
Room Quality
8.35
Some rooms found to be small and expensive, not accommodating extra beds.
Amenities
8.88
Availability of nearby amenities was appreciated, though some family facilities were lacking.
Value for Money
8.34
The price was considered high in relation to room size and amenities offered.
Food and Beverage
9.39
The breakfast buffet received high praises for variety and quality.
Overall Experience
9.36
Guests felt satisfied with their stay and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:39

Property Description

Luxurious Accommodation
Featuring units with satellite flat-screen TV, fully equipped kitchenette, and private bathrooms, the Oakwood Hotel & Apartments Grand Batam offers a luxurious stay for guests.

Dining Options
Guests can enjoy a variety of dining options at the family-friendly restaurant, serving American cuisine for dinner, lunch, and brunch. Start your day right with a buffet, à la carte, or continental breakfast.

Convenient Location
Located just a short distance from popular attractions like Nagoya Hill Shopping Mall and Sekupang International Ferry Terminal, this 5-star aparthotel combines convenience with luxury.

To experience comfort and sophistication at Oakwood Hotel & Apartments Grand Batam, book your stay now.

Important information:

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 258 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
N
Nicole • extended_group • sg
9
2026-06-20 • via Nuitee
A
Alex • family_with_children • sg
8
2026-06-20 • via Nuitee
L
Lau • couple • sg
8
Staff were very friendly and especially Willy from front desk
Pros:

Yes is convenient

Cons:

Is next to the mall

2026-06-20 • via Nuitee
A
Amran • solo_traveller • sg
8
2026-06-19 • via Nuitee
J
Jerome • solo_traveller • sg
9
Great stay for family
Pros:

Room size, facilities and cleanliness

Cons:

Nothing

2026-06-17 • via Nuitee
A
Anil • extended_group • sg
9
2026-06-17 • via Nuitee
K
Kai Xiang • solo_traveller • sg
9
Pros:

Good location as it is linked to mall, comfortable and large room

Cons:

None

2026-06-16 • via Nuitee
S
Siti Fatyah • solo_traveller • sg
10
Pros:

the hotel room, the ambience and the staff is super friendly.

Cons:

Nothing.

2026-06-14 • via Nuitee
S
Sinthiya • solo_traveller • sg
10
2026-06-14 • via Nuitee
W
Wendy • family_with_children • sg
10
Excellent stay with comfortable rooms, a great location, and friendly service—we will definitely be back! 😊
Pros:

Our group of 7 booked 3 rooms, and we were very happy with our stay. The rooms were very clean, spacious, and had a warm, welcoming atmosphere. The beds were extremely comfortable, which made for a great night’s sleep. The location was also excellent—within walking distance of shopping malls, massage outlets, restaurants, and many food options. The staff were friendly and helpful throughout our stay.

Cons:

Nothing significant. Overall, we had a very pleasant stay and were satisfied with the facilities and service provided.

2026-06-09 • via Nuitee
W
Wendy • extended_group • sg
10
Excellent stay with comfortable rooms, a great location, and friendly service—we will definitely be back! 😊
Pros:

Our group of 7 booked 3 rooms, and we were very happy with our stay. The rooms were very clean, spacious, and had a warm, welcoming atmosphere. The beds were extremely comfortable, which made for a great night’s sleep. The location was also excellent—within walking distance of shopping malls, massage outlets, restaurants, and many food options. The staff were friendly and helpful throughout our stay.

Cons:

Nothing significant. Overall, we had a very pleasant stay and were satisfied with the facilities and service provided.

2026-06-09 • via Nuitee
W
Wendy • solo_traveller • sg
10
Excellent stay with comfortable rooms, a great location, and friendly service—we will definitely be back! 😊
Pros:

Our group of 7 booked 3 rooms, and we were very happy with our stay. The rooms were very clean, spacious, and had a warm, welcoming atmosphere. The beds were extremely comfortable, which made for a great night’s sleep. The location was also excellent—within walking distance of shopping malls, massage outlets, restaurants, and many food options. The staff were friendly and helpful throughout our stay.

Cons:

Nothing significant. Overall, we had a very pleasant stay and were satisfied with the facilities and service provided.

2026-06-09 • via Nuitee
M
Mohd. • solo_traveller • sg
10
A good staycation.
Pros:

Apartment unit suitable for family of 5. With 2 toilets and all the essential kitchen and washing facilities available it is very comfortable. Very good location to be in.

Cons:

Aircon in living room was a bit noisy during the night, slight chattering noise.

2026-06-08 • via Nuitee
K
Khusniah Liza • solo_traveller • sg
10
2026-06-07 • via Nuitee
F
Farina • solo_traveller • sg
10
Pros:

The location is right next to the mall and 15 mins drive to Harbor Bay Ferry Terminal. Staffs services were impeccable and good on sustainabiliy. You can refill your own water at the water cooler near the lifts.

2026-06-05 • via Nuitee
D
Debbie • couple • sg
10
Great place to stay for a weekend trip to Batam. Rooms were very clean and well appointed, and the staff were amazing. T
Pros:

Clean and modern. Location was great as well. Wonderful staff who were very helpful.

Cons:

Nothing

2026-06-03 • via Nuitee
S
Salmi • solo_traveller • sg
10
Worth Staying
Pros:

Amazing customer service. Immediate service recovery. Great location. Clean rooms. Great selection of food at the bistro.

Cons:

Nil.

2026-06-02 • via Nuitee
A
Alexander • solo_traveller • sg
9
2026-05-30 • via Nuitee
F
Faridah Beevi • solo_traveller • sg
10
Great for families and all..
Pros:

From the staffs location and food...everything is just perfect.. even few spas located beside the place.

Cons:

Nothing

2026-05-30 • via Nuitee
E
Elaine • family_with_children • sg
10
Pros:

The services provided by the front desk is superb.

2026-05-28 • via Nuitee