Casa de Pinos Hotel

Hotels
8.2 (56 reviews)
4122 Carrera 36 , Bucaramanga , co

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Pets allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good cleanliness
Cons:
Room issues
Misleading location

Categories

Cleanliness
7.59
The room was clean and well arranged, but issues with the room having a strong odor and being inadequately cared for affected the score.
Service
8.56
Standard quality for this hotel tier, though some issues existed with room assignments and availability.
Location
8.6
Location is not accurately represented, but it is still conveniently located near a park.
Room Quality
7.05
The room was different from the selected option, lacked windows, and had odor issues.
Amenities
8.58
Amenities were not specifically mentioned, assumed to be of standard quality for this hotel tier.
Value for Money
8.54
Given the overall experience, the value reflects a fair cost considering the issues faced.
Food and Beverage
8.59
Food and beverage options were not discussed, assumed to be of standard quality for this hotel tier.
Overall Experience
8.06
Overall decent experience with some notable issues affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:37

Property Description

Modern Comforts and Exceptional Service

Convenience at Your Fingertips
Hotel Ayenda Casa de Pinos sede Cabecera 1522 offers concierge services, free WiFi, and a shared kitchen for your convenience.

Relax and Unwind
Unwind in our non-smoking rooms equipped with flat-screen TVs and enjoy the terrace with picturesque views.

Explore with Ease
Let our staff assist you in organizing tours and providing practical guidance, ensuring you make the most of your stay in Bucaramanga.

Book your stay at Hotel Ayenda Casa de Pinos sede Cabecera 1522 for a memorable and comfortable experience.

Important information:

The cost for pets is COP10.000/night/pet

Please be advised that COP10000 fee will be charged for a late arrival.

The reception is open from 6:00 a.m. m. to 4:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 56 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 7.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 8.06
R
Ryan • couple • co
4
Cons:

They said the tap water was potable and it made us all sick

2026-04-09 • via Nuitee
A
Alberto • extended_group • co
10
2026-04-05 • via Nuitee
S
Sergio • couple • co
7
Bien con un precio accequible
Pros:

La ubicación, el precio y check in

Cons:

Instalaciones un poco antiguas

2026-04-03 • via Nuitee
S
Sergio • couple • co
8
Excelente ubicación
Pros:

La privacidad

Cons:

Muy poco espacio

2026-04-02 • via Nuitee
L
Luis • couple • co
10
2026-03-23 • via Nuitee
N
Nicholas • solo_traveller • us
7
Okay for the price
Pros:

Wonderful location and the staff was nice, available, and accommodating via Whatsapp messages.

Cons:

After reserving, I was told that I'd be staying at a different location other than the main hotel. The room was okay enough - it didn't feel super clean though. They need to replace all of their door knobs and locks—the bathroom door locked automatically (locked me out several times) and all of the doors are tricky to open with the keys. Also, cars driving by in the morning can be disruptive if you don't have ear plugs.

2026-03-22 • via Nuitee
E
Elias • couple • co
10
Pros:

La ubicación es la ideal, proceso sencillo de check in y la amabilidad y disposición del personal es de lo mejor, así como el acompañamiento durante el proceso.

2026-03-15 • via Nuitee
L
Leydi • couple • co
9
2026-03-12 • via Nuitee
B
bautista • extended_group • co
3
Muy regular
Pros:

La ubicación

Cons:

Muy mala la comida, siempre lo mismo no varían
Muy cara la comida de la carta
El agua que pasa cerca a la piscina huele horrible
Los de recepción algunos atienden de mala manera poco amables

2026-03-12 • via Nuitee
M
Marie-Hélène • couple • fr
8
Pros:

Emplacement.

Cons:

Dommage que le seul contact avec le personnel de l'hôtel se soit fait par téléphone, puisqu'on y est entré avec un code. Cela manque de rapport humain.

2026-03-09 • via Nuitee
E
Erik Rene • solo_traveller • co
9
2026-02-24 • via Nuitee
M
Maximilian • couple • at
8
2026-02-24 • via Nuitee
D
Diederik • couple • nl
4
Pros:

The location!

Cons:

The whole place was very dirty.... The pictures are not the same as the reality. This is a hostel and not a hotel.

2026-02-14 • via Nuitee
J
Judith • couple • co
7
Cons:

No front desk available in the hostel itself, onlybin main building. Communication goes through WhatsApp. Not wrong, just for me personally, that's complicated

2026-02-10 • via Nuitee
J
Jaimegildardo • extended_group • co
10
Muy buena opción... Lo recomiendo.
Pros:

Excelente ubicación

2026-02-08 • via Nuitee
W
Wojciech • couple • pl
9
2026-01-30 • via Nuitee
B
Barrera • couple • co
9
Pros:

La ubicación tiene mucho comercio y fácil conseguir buses a varias partes de la ciudad

Cons:

lo único es que el abanico estaba roto en la base no podía mover el abanico hacia la mesa para poder trabajar en un proyecto pero el clima de la zona es muy fresco

2026-01-16 • via Nuitee
P
Prieto • family_with_children • co
7
2026-01-09 • via Nuitee
D
Daniel Alejandro • extended_group • co
10
2026-01-05 • via Nuitee
M
Miguel Angel • couple • co
10
2026-01-04 • via Nuitee