Muscatel Stardust - Chowrasta Mall Road

Hotels
8.1 (65 reviews)
Muscatel Startdust, CR Das Road , Darjeeling , in

listing image 1
Show all photos

Facilities

Non-smoking rooms
Room service
Luggage storage
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
Car hire
Packed lunches
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.8
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
6.7
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
7.8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 05:44

Property Description

Prime Location in Darjeeling
Comfortable Rooms with Stunning Views
Convenient Amenities and Services
Book now and experience the beauty of Darjeeling at Muscatel Stardust - Chowrasta Mall Road.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.1
Based on 65 reviews
Cleanliness: 8
Service: 8.3
Location: 8.8
Room Quality: 6.7
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.8
T
Trishna • young couple • in
8
Cosy and comfortable stay, view from rooms are great !
Pros:

Awesome breakfast!

2025-05-20 • via Nuitee
C
Carlos • young couple • au
6
Noise, noise and more noise.
Pros:

The location was central
The room was very clean and would have had great views, but we were unfortunately fogged out during our stay.
The bed was comfortable
Room was serviced every day
The staff were polite

Cons:

The main issue here is the NOISE. The interior layout and poor acoustics are a recipe for a lot of noise. The reception area is in an open space a few metres from the rooms. There are also no soft furnishings , like curtains and carpet to absorb the noise. You will hear the phone conversations clearly, people entering and leaving and just walking around on the hard floors. The staff talking to each other.
The most annoying is a machine in reception that beeps loudly 5 times every 50 seconds.
Apart from that machine, it does quieten down late at night, but the excessive noise can start as early as 6:30 am.
This all adds up to no sleeping in and no resting at all.during the day. Pity as there are no other external noises like traffic, etc.
I.complained about the noise to the staff, but it made no difference
It's the poor placing of the reception area and the poor acoustics.
Also, fix the broken toilet seat in room 202.

2025-03-10 • via Nuitee
D
Dwaipayan • family with young children • us
9
It’s cozy and very convenient. The quintessential Darjeeling is right out of the doorstep.
Pros:

Location, location, location. (Right on the famed Darjeeling Chowrasta [mall]). The staff was extremely cordial.

Cons:

That it gets locked at 10 pm — cannot go in or go out after 10 pm

2025-03-02 • via Nuitee
G
Goyal • young couple • in
1
Bad
Pros:

Location

Cons:

Room was too small I felt claustrophobic in that room

2025-02-15 • via Nuitee
D
Debjit • family with young children • in
7
Good
2025-02-15 • via Nuitee
M
Maiti • young couple • in
8
Very good
2025-02-14 • via Nuitee
S
Sumit • young couple • in
9
Superb
2025-02-11 • via Nuitee
A
Arkadeep • young couple • in
10
Exceptional
2025-02-01 • via Nuitee
P
Prabal • young couple • in
10
Exceptional
Pros:

Staff Behaviour

Cons:

The Food could have been better

2025-01-24 • via Nuitee
A
Anweshan • with friends • nz
8
Very good
Pros:

Great views and clean rooms. Staff were very friendly and helpful.

Cons:

Hot water was only available for showers.

2025-01-21 • via Nuitee
A
Aparajita • young couple • in
9
Superb
Pros:

Excellent location and staffs are very much caring and cordial.

2025-01-19 • via Nuitee
D
Debolina • group • in
8
Very good
2025-01-13 • via Nuitee
G
Ghosh • young couple • in
10
Exceptional
2025-01-09 • via Nuitee
B
Bhattacharya • young couple • in
9
Superb
Pros:

Location: 10/10
Hospitality: 10/10
Rooms: 9/10

2024-10-16 • via Nuitee
H
Hirak • family with young children • xa
6
Pleasant
Pros:

Vinod ji is superb
Location is good

Cons:

Room was hot

2024-09-16 • via Nuitee
S
Surabhi • young couple • in
9
Cozy stay on Mall Road
Pros:

Bang on Mall Road, small property, well maintained.

2024-09-11 • via Nuitee
R
Roy • young couple • in
9
Superb
Cons:

Small fans needs to be installed inside the room. Otherwise it's good to stay over there

2024-09-05 • via Nuitee
T
Tushar • young couple • in
3
Poor
2024-07-15 • via Nuitee
A
Arnab • family with young children • in
1
Nightmare to the power infinity.
Pros:

Hotel Muscatel Stardust, Darjeeling: A Disastrous Experience

Our stay at Hotel Muscatel Stardust in Darjeeling was fraught with challenges from the moment we arrived, leading to an overwhelmingly unsatisfactory experience.

Unreliable Reception and Poor Coordination

Upon arrival, as per Mr. Dipen’s instructions, we called the hotel reception five minutes before reaching our drop-off point at Bhanu Bhawan, located about 500 meters from the hotel. Our driver promptly unloaded our luggage and left, as the drop-off point was not suitable for parking. Despite our call, no hotel staff was present to assist us. Suddenly, a heavy downpour began, soaking us and our luggage. Forced to hire a porter for ₹150/- who had a plastic cover for our bags, we waited for ten minutes before the hotel attendant arrived without an umbrella, testing our patience to its limit.

Uncooperative and Rude Staff

Upon reaching the hotel, we had to navigate 8-9 steps down to the reception. Confronting Dipen about the lack of assistance, his response was uncooperative and dismissive. His primary focus seemed to be scrutinizing us—a family of four with two 12-year-old twins—rather than addressing our concerns. His demeanor was notably rude and showed no empathy for our predicament.

Booking Issues and Inflexible Policies

Our booking through Booking.com indicated accommodation for four persons in a double bed valley view room, secured with a 50% advance paid 45 days prior. However, Dipen rudely insisted our reservation was for two people, disregarding our explanation. His arrogant and unhelpful attitude complicated matters as he continually shifted his demands, initially asking for ₹1000/- per child, then insisting on a second room. His call to the owner further exacerbated the situation.

Terrible Hospitality

My spouse was outraged by the abysmal level of hospitality, especially given the ₹27,000/- plus taxes we paid for three nights.

Cons:

Hospitality, Professionalism and No invoice given for our stay till 14.6.2024 11:37 pm

2024-06-14 • via Nuitee
R
Raha • young couple • in
10
Exceptional
2024-06-09 • via Nuitee