La Casona de Palacio Viejo

Hotels
7.2 (72 reviews)
Calle Cruz Verde 224 , Arequipa , pe

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Children allowed

Facilities

Guest education on local ecosystems and culture
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Ironing service
Hot tub/Jacuzzi
Car hire
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Good food quality
Cons:
Poor Wi-Fi
Issues with management
Noise from doorbell
Concerns about cleanliness

Categories

Cleanliness
6.85
Mixed sentiments about cleanliness, some positive mentions of impeccable rooms but concerns about older towels and food handling.
Service
7.32
Generally positive service experience with some frustrations noted regarding management responsiveness.
Location
8.35
Many positive remarks about the convenient location near key attractions, enhancing stay experience.
Room Quality
6.81
Some complaints about room issues such as outdated decor and noise from doorbell.
Amenities
6.84
Limited amenities mentioned, with few complaints about the lack of hot water and Wi-Fi issues.
Value for Money
7.3
General expectations regarding value were mentioned, with some concerns about price relative to service.
Food and Beverage
7.35
Positive feedback on breakfast quality, but some health concerns raised regarding food handling.
Overall Experience
6.82
Mixed overall sentiments with some guests expressing disappointment but others delivering positive feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:20

Property Description

Historical Charm in the Heart of the City

Spectacular Terrace Views: Enjoy stunning city views from the spacious terrace, perfect for relaxing after a day of exploring.

Comfortable and Vibrant Rooms: Relax in rooms adorned with vibrant colors, cable TV, and a work desk. Each room also features a small balcony with city views.

Delicious Breakfast Spread: Start your day with a rich breakfast buffet offering a variety of fresh fruits and juices.

Experience the charm of La Casona de Palacio Viejo, surrounded by the city's best shopping, dining, and entertainment options. Book now to make the most of your stay in Arequipa!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$6 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$9 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 72 reviews
Cleanliness: 6.85
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.84
Value for Money: 7.3
Food and Beverage: 7.35
Overall Experience: 6.82
A
amparo • couple • pe
1
Pros:

La ubicación

Cons:

La habitación estaba humeda, el trato de recepción pésimo; no hay luz en la habitación y me dice que vaya a hablar con el responsable de electricidad

2026-06-03 • via Nuitee
L
Luca • couple • it
10
2026-06-03 • via Nuitee
P
Pauline • family_with_children • mf
8
2026-05-27 • via Nuitee
A
Aquima Cruz • solo_traveller • pe
10
Pros:

La atencion

Cons:

Nda

2026-05-22 • via Nuitee
A
Adrian • solo_traveller • no
10
Pros:

La ubicación y el personal

2026-05-08 • via Nuitee
Y
Yeregui • extended_group • fr
5
C etait sympa
Pros:

L emplacement

Cons:

Le manque de communication et coordination.
L isolation phonique

2026-04-30 • via Nuitee
M
Michel • family_with_children • fr
9
2026-04-28 • via Nuitee
C
Casona • couple • pl
10
Pros:

Excelente ubicación, desayuno muy rico y personal muy amable. El ambiente del hotel es muy acogedor.

Cons:

La verdad, todo estuvo muy bien durante la estadía. Tal vez pequeños detalles que siempre se pueden mejorar, pero nada que afecte la experiencia. En general, fue una estancia muy cómoda y agradable.

2026-04-24 • via Nuitee
J
Jimena • extended_group • pe
10
2026-04-24 • via Nuitee
M
Micaela • solo_traveller • pe
5
Cons:

El servicio fue terrible

2026-03-02 • via Nuitee
S
Saul • family_with_children • pe
6
Pros:

Habitación pero no tenía jabones ni shampoo

Cons:

No había una correcta implementacion en el baño, no había ducha caliente

2026-02-22 • via Nuitee
C
Cruz • family_with_children • pe
9
2026-01-26 • via Nuitee
J
Jelli • family_with_children • ve
9
Muy confortable y agradable
Pros:

Un lugar super comodo, buena Atención, personal muy amable y atentos. El desayuno es rico y puntual. Muy contenta por mi estadía.
Gracias.

Cons:

Me gustó todo en general. Lo único es que podrían mejorar los televisores para que en todos tenga señal y las app como Netflix por ejemplo.
Y tal ves tener a la venta bebidas y piqueos.

2026-01-14 • via Nuitee
P
parrado villalba • solo_traveller • pe
6
Agradable
Pros:

Buena ubicación

Cons:

Había una luz qué daba directo a la puerta de la habitación sin cortinas oscuras

2026-01-13 • via Nuitee
M
Marina • couple • nl
8
Prima prijs kwaliteit verhouding.
Pros:

De locatie was top!
En het personeel is enorm vriendelijk!

Cons:

De douche was koud.

2026-01-10 • via Nuitee
A
Alejandra • family_with_children • co
8
Pros:

La cama muy cómoda

2026-01-03 • via Nuitee
C
Carlos Jordan • family_with_children • pe
9
Casona cerca de la plaza de armas
Pros:

Camas cómodas y está cerca de la plaza de armas .
El personal muy amable

Cons:

Pocas repisas para acomodar la ropa

2026-01-03 • via Nuitee
H
Hector • couple • pe
8
2026-01-03 • via Nuitee
C
chatta añasco • solo_traveller • pe
8
Pros:

La ubicación me encantó
La atención
La decoración

Cons:

Fallos en el baño

2026-01-02 • via Nuitee
S
Sion • couple • gb
10
2025-12-22 • via Nuitee