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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Snack bar
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Kids' outdoor play equipment
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Water park
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Water sport facilities on site
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Private beach area
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Adult only
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Rooftop pool
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shallow end
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Fitness/spa locker rooms
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Spectacular Views
Outdoor Pool and Relaxing Hot Tub
Luxé by The Charlee offers a perfect blend of relaxation and luxury with its outdoor swimming pool and hot tub. Guests can unwind and soak up the sun while enjoying the stunning views of Guatapé.
Exceptional Dining and Convenient Services
Indulge in a culinary experience at the hotel's restaurant or opt for the convenience of room service. The free shuttle service makes exploring the area a breeze, while the 24-hour front desk ensures all your needs are met promptly.
Balcony Rooms and Free WiFi
Each room at Luxé by The Charlee boasts a private balcony, allowing guests to take in the breathtaking surroundings from the comfort of their own space. Stay connected with complimentary WiFi throughout the property.
Experience luxury and comfort at Luxé by The Charlee - book your stay now for an unforgettable getaway.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Todo muy bonito solo que en la habitación se escucha lo de la otra habitación, eso no me gustó.
Demasiados altos los precios, cobran a precio de turista extranjero! Pasados las verdad .
Todo en el hotel es hermoso y el servicio estupendo.
El camino y las escalera para bajar al muelle muy angostos y sin pasamanos.
The view from the hotel
Everything was bad handled bad services bad breakfast bad food bad staff even bad security guard and night manager shift. We couldn’t sleep until 5am because of the guest next door to us were playing music high volume. We asked the hotel to do something and they did not nothing but proposing me at 3am to change the room(!). Next morning as compensation for what happened they offer me a 50% discount on next reservation knowing that coming from Italy I would never use such a refunding.
I strongly advised not to go there because you will totally unsatisfied.
The location and the facilities were genuinely beautiful, well designed, and worth visiting on their own. That's the only reason this review isn't a flat zero.
The reception staff was, without exaggeration, the worst part of the entire trip. During check-in they mishandled a situation involving one of our children and offered no reasonable alternative to a completely impractical solution. Days later, a taxi we booked through reception never showed up, causing us to miss our flight, buy new tickets, and pay extra baggage handling, over $4,000,000 COP in total. The hotel verbally promised to reimburse this and never responded to a single follow-up email since. On top of that, our car was damaged in valet parking with no resolution offered. None of this matches what you'd expect from an Autograph Collection property, and the value for what we paid was extremely poor given how this was handled.
Restaurant délicieux, personnel sympathique vue sublime
El personal. Muy atentos.
La vista es la mejor.
La no presencia de perros.
El cobro de $600.000 (Usd 200) consumibles, por sentarse alrededor de una chimenea y consumibles en máximo 2 horas.
No tener un solo sitio para fumadores. Y te cobran USD300 por fumar aun fuera del area de las habitaciones y del hotel. Nos tocó salir en carro, casi 10 minutos, a las afueras de toda el área de hotel. Nos ven como gente extraña y de malos hábitos. Considero el alcohol un perjuicio mayor, y eso si, se ve en todas partes dentro del hotel.
Las instalaciones son hermosas, la vista increíble, la
Comida es rica. El personal casi siempre amable.
El precio reflejado en booking es diferente. Los cobros por todo son exagerados. La salida al muelle la cobran. No me sentí atendida sino pagaba.
El hotel esta bien ubicado, habitaciones limpias, buen desayuno.
Con una semana de anticipación traté de comunicarme para programar o contratar un servicio del hotel para una propuesta de matrimonio. No respondieron ni por WhatsApp y nunca contestaron teléfono. Pésimo servicio al cliente. El día del Check-In salieron con excusas de que la señal es muy mala, temporada alta y otras... Un hotel de alto perfil debe tener respuestas y atención a sus clientes.... Llamé mas de 10 veces por teléfono, llamadas por WhatsApp y mensajes escritos por WhatsApp pero nunca obtuve respuesta.... solamente un correo electrónico que escribí a servicio al cliente pero allí si se disculparon y dieron un numero de contacto de Concierge para comunicación para la actividad. Nunca contestaron... Tocó ingeniar hacer una celebración especial de la mejor manera porque el hotel nunca atendió ni ofreció propuestas o soluciones.... El restaurante Praia es enfatico en decir que hay codigo de vestimenta para asistir al restaurante... Ver personas en chanclas, bermudas y otras es una burla para los que si cumplen con dicho requisito
Buen desayuno,
precios de restaurante muy altos
La vista y la forma del eco hotel
Los precios de las comidas, me parecen que son elevados para el producto final ofrecido
todo fue muy bueno
El lugar, Sus espacios, su infraestructura, la comida, la atención.
Nada.
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