EMMA HOTEL SAN DIEGO

Hotels
8.6 (44 reviews)
8-33 Calle 39 , Cartagena de Indias , co

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Facilities

Air conditioning
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Property cleaned by professional cleaning companies
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Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Kitchen staff attitude

Categories

Cleanliness
7.74
Mentioned issues regarding cleanliness and dirty towels.
Service
9.21
Positive mentions of attentive reception staff and good service.
Location
9.25
Consistently noted as very good and safe.
Room Quality
8.7
Comments on spacious and clean rooms.
Amenities
8.73
Standard quality for this hotel tier.
Value for Money
8.69
Standard quality for this hotel tier.
Food and Beverage
7.74
Criticism of kitchen staff impacting the dining experience.
Overall Experience
8.71
Overall positive experiences noted by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:19

Property Description

Prime Location
EMMA HOTEL SAN DIEGO is strategically located near popular beaches, historic landmarks, and key attractions in Cartagena de Indias.

Modern Amenities
Enjoy the comfort of flat-screen TVs, air conditioning, and free WiFi in every guest room, some with a balcony for stunning views.

Delicious Breakfast
Start your day with a delicious à la carte breakfast served daily at the hotel.

Ready to experience the perfect blend of convenience and luxury at EMMA HOTEL SAN DIEGO in Cartagena?

Important information:

The rooms and accommodations are located on the second floor of the San Diego restaurant.

Because the city is a major tourist destination, folk music events may be held at or outside the establishment during certain seasons, generally between approximately 7:00 PM and 9:00 PM.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.6
Based on 44 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
K
Katja • family_with_children • de
8
2026-01-19 • via Nuitee
B
beatrice • couple • fr
9
Pros:

L’emplacement avec balcon sur la petite place mignonne, mignonne, animée dans la journée

2026-01-19 • via Nuitee
V
Valeska • couple • cl
9
2026-01-11 • via Nuitee
M
Manuel Antonio • family_with_children • us
7
2026-01-10 • via Nuitee
M
Maria Eugenia • couple • uy
7
Pros:

La ubicación y la atención del personal

Cons:

La ventana no cerraba. No contaba con agua caliente. Le faltaban detalles de mantenimiento

2026-01-05 • via Nuitee
C
claudia • solo_traveller • ar
9
Pros:

Excelente ubicación: dentro de las murallas, rodeado de bares y restaurantes, muy cerca un supermercado. Personal muy amable, en especial quiero mencionar a la Sra. Fanny y al Sr. Gabriel. La habitación es cómoda. Cuenta con un restaurante que es super recomendable.

Cons:

Nada para decir

2026-01-03 • via Nuitee
A
Agnès • couple • ca
9
2025-12-30 • via Nuitee
I
Ignacio • couple • ar
8
Muy lindo lugar! Recomendado.
Pros:

Muy buena ubicación y su balcón a la plaza. Una postal única! El personal que nos recibió súper amable.

Cons:

Faltaba una flor en la ducha (regadera). La mampara del baño no quedaba bien cerrada por lo cual parte del agua se escapaba y mojaba el piso del baño. El wifi con alguna intermitencia

2025-12-09 • via Nuitee
D
Diego • couple • es
10
Pros:

Muy buena ubicación, nos atendieron muy bien, muy cómodo.

2025-12-03 • via Nuitee
P
Paulo Vitor • couple • br
1
Muito ruim.
Pros:

Nada

Cons:

Tudo

2025-11-20 • via Nuitee
S
Sonia • solo_traveller • us
10
Great location and service
Pros:

Great staff and excellent location

Cons:

Nothing

2025-11-10 • via Nuitee
G
Giulia • couple • it
8
2025-11-03 • via Nuitee
C
Camilo • solo_traveller • co
9
2025-11-02 • via Nuitee
S
Sandra • solo_traveller • us
10
2025-10-31 • via Nuitee
E
Eliana • extended_group • us
8
Pros:

La reserva fue para una pareja familia mia y ellos estuvieron muy bien. Les gustó el hotel. El personal muy amable los alrededores muy lindos y seguros. Gracias porque ellos tuvieron una buena experiencia 🙏🏻

2025-10-30 • via Nuitee
M
Mayra Angelica • couple • mx
10
Pros:

El personal de recepción, muy atento y dispuesto.
Dan muy buenos consejos de paseo

Cons:

El personal de cocina, siempre molestas, en le chisme y mala actitud.
Siempre molestas

2025-10-03 • via Nuitee
D
Diego Armando • couple • co
10
2025-09-01 • via Nuitee
R
Romaine • couple • ch
10
Pros:

Tolle Lage, grosszügiges & sauberes Zimmer.

2025-08-31 • via Nuitee
E
elisabeth • couple • nl
8
2025-08-09 • via Nuitee
D
Diego Augusto • couple • co
9
2025-07-28 • via Nuitee