Hampton By Hilton Vienna City West

Hotels
•
Hampton Inn
8.7 (7112 reviews)
Diefenbachgasse 1-3 , Vienna , at

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good amenities
Cons:
Crowded breakfast
Inconsistent cleanliness

Categories

Cleanliness
7.91
Room cleanliness was mentioned as an issue, particularly with inconsistent cleaning during the stay.
Service
9.38
Staff was noted as friendly and helpful, contributing positively to the overall experience.
Location
9.42
Great location with easy access to public transport and major attractions.
Room Quality
8.37
Rooms were generally well-furnished but some reviews mentioned small size and issues with amenities.
Amenities
8.9
Amenities included a decent gym and common computers, though some functionality was noted as lacking.
Value for Money
8.86
Seemed to provide a fair deal for the price, despite some issues.
Food and Beverage
7.91
Breakfast was described as chaotic with insufficient seating, impacting the overall meal experience.
Overall Experience
8.88
Overall positive experience, though there were several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:32

Property Description

Prime Location
Located in the heart of Vienna, Hampton By Hilton Vienna City West provides easy access to major attractions such as Wien Westbahnhof Railway Station and Schönbrunn Palace.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi. Some rooms even feature a convenient kitchenette for added convenience.

Convenience and Comfort
Start your day right with a delicious buffet or continental breakfast before exploring the city. Guests can also take advantage of our fitness centre and business facilities during their stay.

Ready to experience Vienna from our convenient and comfortable hotel? Book your stay at Hampton By Hilton Vienna City West now.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 28 per day.

Location

Guest Reviews

8.7
Based on 7112 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
O
oprea • family_with_children • ro
10
Perfect!
Pros:

Totul: localizarea , foarte aproape de stația de metrou, curățenia ( lenjerie și proasoaoe de un alb imaculat) , amabilitatea personalului.

Cons:

Cam multă aglomerație la micul dejun!

2026-04-11 • via Nuitee
M
Manfred • family_with_children • at
9
Wir waren sehr zufrieden
Pros:

Das Frühstück war sehr gut und reichhaltig.
Lediglich die Suche nach einem freien Platz war etwas mühsam

2026-04-11 • via Nuitee
H
Hakan • family_with_children • de
7
2026-04-11 • via Nuitee
K
Kathrin • solo_traveller • at
8
2026-04-11 • via Nuitee
A
Alexandra • solo_traveller • de
7
Pros:

Das Hotel liegt sehr gut zur Innenstadt, direkt an einer U-Bahn Station. Es war sauber und das Frühstück war sehr lecker.

Cons:

Uns waren die Betten zu hart, das ist jedoch Geschmackssache. Das Personal war etwas überfordert. Wir haben am Abend trotz erheblicher Wartezeit eine kalte Pizza bekommen.

2026-04-11 • via Nuitee
J
Joel • solo_traveller • ch
9
2026-04-11 • via Nuitee
F
Franz • couple • at
9
komme sicher wieder
Pros:

Gute Lage, sauber, ruhig

Cons:

Platzangebot beim Frühstücken

2026-04-11 • via Nuitee
K
Kupkova • family_with_children • at
10
2026-04-11 • via Nuitee
P
Piórek • extended_group • pl
10
2026-04-11 • via Nuitee
P
Pokorny • solo_traveller • cz
10
Pros:

Téměř vše bylo super

Cons:

Odměřené chování lidí na recepci

2026-04-11 • via Nuitee
H
Heinz • couple • de
7
alles in allem gut
Pros:

tolles frühstück, allerdings extrem überlaufen/überfüllt von vielen gästen. frühstück musste an der bar eingenommen werden.

Cons:

35 euro für eine tiefgarage ist selbst in wien extrem überteuert

2026-04-11 • via Nuitee
P
Peter • solo_traveller • at
8
Pros:

Fast alles

Cons:

Belüftung Ventilator Geräusch

2026-04-11 • via Nuitee
S
Steluta Rozalia • couple • ro
7
O noapte la un hotel cu nume dar dezamăgitor.
Pros:

Produsele cosmetice de bună calitate. Curățenia exemplară.

Cons:

Micul dejun a fost sărăcăcios. Locația lângă o stație de tren și un drum principal deci destul de deranjant zgomotul. Mărimea camerei este foarte mică deși am avut o cameră tip King. Aerul condiționat centralizat destul de gălăgios.

2026-04-11 • via Nuitee
D
Dietmar • couple • at
5
Cons:

Der Frühstücksbereich ist chaotisch und unorganisiert. Verbesserungswürdiges Buffet.

2026-04-11 • via Nuitee
J
Joanna • solo_traveller • gb
7
Room for improvement
Pros:

Lovely reception staff, especially the girl in glasses—so polite and funny. The beds were very comfortable. Great location, with a short trip to the metro station.

Cons:

The windows were very dirty from the outside. Breakfast was chaotic. Why is no one checking whether the people attending breakfast are actually hotel guests? You can literally walk in, sit at a table, and no one asks any questions. It was difficult to find a table anytime after 9 am, and by then, half of the products were missing. I only managed to get pretzel bread on the last day when we went down for breakfast at 6 am. The same applied to bananas—they were like a holy grail. There were also simply not enough vegetables being offered.
In the evenings, there were not enough staff. It was impossible to get a drink at the bar, as they had to manage both reception and the bar.

2026-04-11 • via Nuitee
A
Andre • couple • de
7
Hotel kann man empfehlen
Pros:

Gute Anbindung an die Öffentlichen Verkehrsmittel

Cons:

Der Frühstücksbereich

2026-04-10 • via Nuitee
P
PONZONE • solo_traveller • es
10
Excelente!! Recomiendo 100%
Pros:

Nos gustó todo en cuanto al hotel, súper completo el servicio desde el desayuno hasta la habitación. Muy bien equipada y limpia.

Cons:

Nada. Todo excelente.
Sin contar con la calidad del servicio, quizás para sumar estaría bueno que tenga Netflix en la TV pero es ponerse muy exquisito.

2026-04-10 • via Nuitee
M
Marcel • couple • ro
10
2026-04-10 • via Nuitee
J
Jukka • couple • fi
9
Kiva pääsiäisloma
Pros:

Lähellä U-Bahnia sekä schönbrunn palacea. Ystävällinen henkilökunta. Siisti paikka.

2026-04-10 • via Nuitee
C
Chris • extended_group • be
7
Goed
Pros:

Ligging en prijs zijn wel goed

Cons:

Weinig plaats om te zitten bij ontbijt. Personeel niet heel toegankelijk

2026-04-10 • via Nuitee